Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Hilton Reservations Worldwide by Aspect March 2008 - (Free Research) Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.  (CASE STUDY) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact October 2010 - (Free Research) This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.  (CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact May 2010 - (Free Research) In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.  (EBOOK)

VW Credit, Inc. by Aspect March 2008 - (Free Research) Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.  (CASE STUDY) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9 April 2013 - (Free Research) Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system.  (CASE STUDY) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc. January 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.  (WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc. May 2008 - (Free Research) Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.  (WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.) February 2010 - (Free Research) The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.  (WHITE PAPER) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc. April 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Dying to Comply by Aspect October 2011 - (Free Research) In 2010 when Ofcom, the United Kingdom's regulatory authority for communications industries, revised their regulations regarding outbound calling, businesses were outraged. Companies feared that the revisions would hinder their success. Read on to learn how complying with these changes can actually lead to improved performance and productivity.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact February 2009 - (Free Research) This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".  (WHITE PAPER) READ ABSTRACT |

Case Study - System One by Webroot May 2013 - (Free Research) This brief case study demonstrates how System One Services, a provider of technical outsourcing solutions for clients in the energy, discovered an endpoint protection system that enhanced mobile user protection and reduced network bandwidth while providing vastly improved endpoint security.  (CASE STUDY) READ ABSTRACT |

How Web Security Improves Productivity and Compliance by Webroot December 2012 - (Free Research) This resource describes how the value of secure web gateways doesn't need to be limited to web protection. Inside, learn how your organization can strategically use this security technology to improve productivity, reduce costs, increase compliance, and more.  (WHITE PAPER) READ ABSTRACT |

Podcast: Tap into More: Find Ways to Drive Value from Oracle Investments by AT&T Corp May 2013 - (Free Research) Download this podcast today to learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments.  (PODCAST) READ ABSTRACT |

Network by Subscription: A Flexible, Scalable Option for Today's Fluid Markets by Brocade May 2013 - (Free Research) Explore how network by subscription can help you eliminate the risks and uncertainties of capacity management by providing a pay-for-what-you-use approach to network capacity.  (WHITE PAPER) READ ABSTRACT |

Think Flat with Ethernet Fabric - Importance of a Flat Network Architecture in Cloud Implementation by Brocade May 2013 - (Free Research) The network is often a performance bottleneck preventing organizations from enjoying the true benefits of virtualized infrastructures and private clouds. This resource details the changes you should make in your data center network to ensure it is cloud ready.  (WHITE PAPER) READ ABSTRACT |

APC-Schneider : Virtualization and Cloud Computing : Optimized Power, Cooling and Management Maximizes Benefits by APC by Schneider Electric January 2012 - (Free Research) Many IT infrastructures were not built to support the explosive growth in today’s business environment including cloud computing and virtualisation capacity. Learn about the impact of virtualisation and the effects this emerging technology can have on the data centre physical infrastructure (DCPI).  (WHITE PAPER) READ ABSTRACT |

Virtualization Guide: Expert Tips for Resellers by APC by Schneider Electric April 2012 - (Free Research) Access this e-guide to discover how resellers can take advantage of the growing virtualisation market. Explore topics like managing the complexities of virutalisation projects and delivering real expertise for virtual business.  (EGUIDE) READ ABSTRACT |

Data Center Infrastructure Management by APC by Schneider Electric February 2012 - (Free Research) This exclusive e-guide presents top data center infrastructure management (DCIM) offerings and tools to help you successfully organize and manage your data center while also monitoring  power for an improved, efficient data center. Also discover the full benefits of this management tool.  (EGUIDE) READ ABSTRACT |

A More Efficient ERP Consolidation by IFS July 2012 - (Free Research) Read this expertly-compiled e-guide to learn how important it is to understand how your consolidation project will coincide with your business goals. Explore four key dimensions of consolidating multiple systems, including business processes, user perspectives, technology, and costs.  (EGUIDE) READ ABSTRACT |

How to Build a Business Case for ERP in Today’s Economy by IFS February 2012 - (Free Research) This e-book explores best practices for selecting ERP software. Learn the difference between SaaS and on-premise ERP and ensure a successful implementation strategy.  (EBOOK) READ ABSTRACT |

Dickinson Wright PLLC by Dell, Inc. July 2012 - (Free Research) This short video explores how a global law firm deployed a virtual environment and paired it with a next-generation storage system to reduce their recovery time, improve their productivity and cut their costs.  (VIDEO) READ ABSTRACT |

Protect Your Data And Your Business With SAN-Based Synchronous Replication by Dell, Inc. February 2013 - (Free Research) This white paper explores the current state of replication in SMB IT departments. Read on to find out how to protect more data using replication with solutions that are non-disruptive, easy to use and inexpensive.  (WHITE PAPER) READ ABSTRACT |

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