Acd SystemsWelcome, Guest      sign in | register | help


   Search for:        Advanced Search
 
Your search for keyword: Acd Systems returned the following results.
RSS What is RSS?
Related Categories

 •   Contact Center Management
 •   Automatic Call Distribution ACD
 •   Call Center Management
 •   Help Desk and Call Management
 •   Telephony/ CTI/ VOIP
 •   Customer Relationship Management (CRM)
 •   Customer Service (General)
 •   Interactive Voice Response (IVR/ CTI)
 •   Unified Communications / Voice & Data Convergence
 •   Teleconferencing

Related Searches
 •   Acd Systems Best
 •   Acd Systems Database
 •   Acd Systems Diagram
 •   Acd Systems Pay
 •   Acd Systems Retail
 •   Acd Systems Softwares
 •   Acd Systems Source
 •   Managing Acd
 •   Records Acd Systems
 •   Summary Acd
Advertisement

ALL RESULTS
1 - 25 of 488 | Next Page

Featured Sponsors

Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Hilton Reservations Worldwide by Aspect

March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 
(CASE STUDY) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

Data Management Strategies for the CIO by SearchDataCenter.com

August 2011 - (Free Research)
CIOs are turning to emerging forms of data management, including predictive business intelligence and information architectures, to harness the power of their data. Inside this expert e-book, gain insight on data management topics such as storage and retention policies, data protection and lifecycle management. 
(EBOOK) READ ABSTRACT |

Software-Defined Networking Could Make Network-as-a-Service a Reality by SearchSecurity.com

April 2012 - (Free Research)
This E-Guide from SearchNetworking.com explores the topic of Network-as-a-Service and how software-defined networking could help make this new network paradigm for the cloud a reality. 
(EGUIDE) READ ABSTRACT |

How to Eat an Elephant: Strategies for Portfolio Modernization by Dell, Inc.

September 2012 - (Free Research)
In this white paper, discover a framework for modernizing these legacy applications. Learn what considerations you'll need to address along the path to achieving a truly agile applications portfolio that supports your organization's unique needs, and find best practices for putting your strategy into action. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Client Management Tools by IBM

October 2013 - (Free Research)
Client management tools manage configurations and support system administration tasks for client devices. Desktop support organizations often use them to automate traditionally manual system administration tasks and support functions. This Magic Quadrant breaks down the pros and cons of a number of today's client management tool vendors. 
(WHITE PAPER) READ ABSTRACT |

Keeping distributed endpoints safe and compliant by IBM

June 2012 - (Free Research)
Keeping distributed endpoints safe and compliant has become a costly, complex and time consuming task. In this resource uncover how to overcome these challenges with an approach that provides real-time visibility and control over endpoints and quickly remediates issues to help ensure continuous security and compliance. 
(WHITE PAPER) READ ABSTRACT |

XenApp 6.x Planning Guide: Virtualization Best Practices by Citrix

June 2013 - (Free Research)
This informative guide provides best practices for virtualizing XenApp so that you can plan and deliver desktops services that empower your end users with the mobility they need. 
(WHITE PAPER) READ ABSTRACT |

Delivering Enterprise Information Securely on Android and Apple iOS Devices by Citrix

April 2012 - (Free Research)
This white paper describes the issues that can arise when incorporating Android and iOS-based tablets and smartphones into the enterprise – with special attention paid to the latest Android 4.0 and iOS 5.1 versions. In addition, uncover the steps you should take to maintain security and control. 
(WHITE PAPER) READ ABSTRACT |

The MSP Report Advantage by N-able Technologies

December 2012 - (Free Research)
Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor." 
(WHITE PAPER) READ ABSTRACT |

IT Handbook: Offsite Messaging Decisions for the Exchange Admin by SearchDataCenter.com

November 2011 - (Free Research)
Hosting Exchange Server off-site may appeal to businesses getting comfortable with the idea of cloud computing and its various advantages, but is it really a good idea? 
(EBOOK) READ ABSTRACT |

E-Book: Definitive Guide to Exchange 2010 Migration Chapter 4: Load Testing and Security Exchange 2010 by SearchDataCenter.com

October 2011 - (Free Research)
This chapter explains how to test Exchange 2010 with native and third-party management tools and how best to protect your investment. 
(EBOOK) READ ABSTRACT |

Virtualizing your Exchange Server: Fact vs. fiction by SearchDataCenter.com

December 2011 - (Free Research)
Find out what's fact and what's fiction about virtualizing your Exchange Server. What steps should you take, and how can you ensure success? Explore all these questions and more in this e-book. 
(EBOOK) READ ABSTRACT |

Step-by-step Guide to Migrating from Exchange 2003 to Exchange 2010 by SearchDataCenter.com

June 2011 - (Free Research)
While Exchange 2010 promises to offer enhanced communication and collaboration capabilities, the migration process can still be a challenge for even the most diligent IT professional. Take a look at this e-book from the editors at SearchExchange.com for a top-to-bottom, expert analysis of the Exchange migration process. 
(EBOOK) READ ABSTRACT |

Computer Weekly Buyers' Guide: Cloud Computing by SearchDataCenter.com

January 2011 - (Free Research)
This seven-page Buyer’s Guide to Cloud Computing by Computer Weekly journalists details the kinds of cloud offering that CIOs and senior IT professionals will need to take into account as they plan future outsourcing, hosting and application strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

1 - 25 of 488 | Next Page

Advertisement

Search FindTech

Search the
Technology Services Directory
  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints




  TechTarget - The IT Media ROI Experts