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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Hilton Reservations Worldwide by Aspect

March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 
(CASE STUDY) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

IT in Europe - May 2012 by SearchSecurity.com

June 2012 - (Free Research)
While network access control (NAC) technology seemed to disappear into the great beyond just a year ago, it is ready to resurface with a vengeance. However, the technology will need to resurge with better controls, especially as the consumerisation of IT and bring your own device (BYOD) trends overtake the enterprise. 
(EZINE) READ ABSTRACT |

Virtualization and Cloud Computing: Optimized Power, Cooling, and Management Maximizes Benefits by APC by Schneider Electric

May 2012 - (Free Research)
Discover strategies to overcome the challenges of a virtualized data center. This white paper discusses issues like high density, worsening PUE and dynamic IT loads while providing practical methods of addressing them. 
(WHITE PAPER) READ ABSTRACT |

Data Center Projects: Advantages of Using a Reference Design by APC by Schneider Electric

December 2012 - (Free Research)
Inside, discover how you can adopt a well conceived reference design to improve any data center project, as well as data center operations. Learn how to simplify and shorten the planning and implementation process and reduce downtime risks once up and running. Explore reference designs and their benefits. 
(WHITE PAPER) READ ABSTRACT |

Data Center Projects: Project Management by APC by Schneider Electric

November 2009 - (Free Research)
This paper presents a framework for project management roles and relationships that is understandable, comprehensive, and adaptable to any size project. 
(WHITE PAPER) READ ABSTRACT |

Data Center Projects: Growth Model by APC by Schneider Electric

November 2008 - (Free Research)
This white paper showcases a simple and effective way to develop a capacity plan for a data center or network room. Read on to get started! 
(WHITE PAPER) READ ABSTRACT |

The hidden costs of self-signed SSL certificates by Symantec Corporation

December 2012 - (Free Research)
This exclusive white paper explores the true TCO for self-signed SSL certificate, including a side-by-side comparison of a self-signed architecture verses working with a third party SSL vendor. 
(WHITE PAPER) READ ABSTRACT |

Comparing Data Center Power Distribution Architectures by Schneider Electric

October 2013 - (Free Research)
This white paper compares 5 common data center power distribution methods. 
(WHITE PAPER) READ ABSTRACT |

Implementing Hot and Cold Air Containment in Existing Data Centers by Schneider Electric

May 2013 - (Free Research)
Access this white paper to find help as you assess your data center constraints, and determine which containment strategy is the best fit for your facility. 
(WHITE PAPER) READ ABSTRACT |

Impact of Hot and Cold Aisle Containment on Data Center Temperature and Efficiency by Schneider Electric

May 2013 - (Free Research)
Access this informative white paper that presents why hot-aisle containment strategies is the preferred method over cold-aisle containment to improve data center cooling system efficiency. 
(WHITE PAPER) READ ABSTRACT |

Don't Get Duped by Dedupe by Unitrends

May 2013 - (Free Research)
This white paper presents a new, emerging strategy called adaptive deduplication, which delivers the advantages without the capital expense of hardware-based deduplication device. 
(WHITE PAPER) READ ABSTRACT |

Six Fairy Tales of VMware and Hyper-V Backup by Unitrends

December 2012 - (Free Research)
Virtualization is a powerful technology- you just have to make sure that you understand not only the rewards but also the consequences of uninformed decisions. Access this helpful white paper which explores 6 myths surrounding VMware and Hyper-V. Make sure that you're not going down the wrong path with your virtualization project. 
(WHITE PAPER) READ ABSTRACT |

IBM Storwize V7000 vs. EMC VNX5500: Which Storage Solution Reigns Supreme? by IBM

April 2012 - (Free Research)
This whitepaper details the results of a study that compared the IBM Storwize V7000 and EMC VNX5500 in terms of block-based storage and operational expenses. 
(WHITE PAPER) READ ABSTRACT |

NSS Labs - Breach Detection System Product Analysis by Fortinet, Inc.

April 2014 - (Free Research)
This informative whitepaper discusses the effectiveness of one top-tier breach detection platform and how it can improve your security strategy. 
(WHITE PAPER) READ ABSTRACT |

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