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1 - 25 of 135 | Next Page

Seven Blueprints for Contact Center Modernization by Genesys

March 13, 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 14, 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Hilton Reservations Worldwide by Aspect

March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 
(CASE STUDY) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

A revolution in cloud networking:  Citrix TriScale Technology Unprecedented scalability with Citrix NetScaler, the ADC of choice for VCE Vblock Systems by Citrix Systems, Inc. (E-mail this company)

March 2014 - (Free Research)
To offer full value, an enterprise cloud network must enable all of the features of the public cloud. This whitepaper looks at tools that can maximize scalability and minimize complexity. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly networking case studies by ComputerWeekly.com

April 2014 - (Free Research)
Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly – 15 April 2014: Spies in the VPN by ComputerWeekly.com

April 2014 - (Free Research)
In this week's Computer Weekly, the NSA/GCHQ snooping scandal has added to concerns about security of virtual private networks (VPNs) – we find out how IT chiefs should respond. Windows XP support has now ended – we look at what it means for the remaining users. And we examine the benefits of data visualisation tools. Read the issue now. 
(EZINE) READ ABSTRACT |

A Computer Weekly buyer’s guide to hybrid cloud by ComputerWeekly.com

April 2014 - (Free Research)
Computer Weekly looks at how to find the best hybrid cloud provider for your organisation, the impact of hybrid cloud on the infrastructure manager and how Microsoft is catching up with the cloud market with Azure. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Columbia Sportswear Energizes Business Agility with Vblock by VCE (E-mail this company)

December 2012 - (Free Research)
This white paper tells the story of Columbia Sportswear's adoption of a converged infrastructure solution, highlighting key benefits and specification of the technology implemented in the deployment. 
(WHITE PAPER) READ ABSTRACT |

Disrupt IT:  A new model for IT in the digital age by ComputerWeekly.com

March 2014 - (Free Research)
Ian Cox, specialist in digital transformation and IT leadership, assesses the impact of digital technology on the role of the CIO. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Case Study: How John Lewis Conquered the Web by ComputerWeekly.com

March 2014 - (Free Research)
Bill Goodwin tells the inside story of John Lewis £40m website redevelopment project, assesses the technical and business challenges faced and its impact on the business. 
(BOOK) READ ABSTRACT |

Presentation: The BBC’s Unified Communications Strategy by ComputerWeekly.com

March 2014 - (Free Research)
Steve Shepherd, head of IT and business alignment at the BBC, explains how unified communications technology is transforming the BBC. 
(PRESENTATION) READ ABSTRACT |

Swiss Nuclear Power Plant Improves Business Continuity by VCE (E-mail this company)

October 2013 - (Free Research)
This whitepaper will help you learn how a major power company achieved a more resilient data center architecture. 
(WHITE PAPER) READ ABSTRACT |

Vblock Drives Enterprise Cloud Growth for CSC by VCE (E-mail this company)

October 2013 - (Free Research)
Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took. 
(WHITE PAPER) READ ABSTRACT |

Skyscape Captures Market with New Cloud Services by VCE (E-mail this company)

October 2013 - (Free Research)
Read this case study to discover how Skyscape Cloud Services was able to achieve total granular control over service delivery, automated orchestration and protective monitoring, lower operating costs, and more. 
(CASE STUDY) READ ABSTRACT |

Is Your IT Infrastructure Keeping Up? by VCE (E-mail this company)

September 2013 - (Free Research)
In order to meet fast-evolving business needs, many IT managers are turning to converged infrastructure systems. Access this white paper now to explore this issue in depth and discover the many challenges converged infrastructures can solve. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 135 | Next Page

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