The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

This  whitepaper focuses on mobile  ticketing.  Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile  device for later redemption” at the point of travel, the music venue, the cinema etc. 

<p>Forecasting has never been more important, or more challenging. More than ever, finance organizations need new tools and disciplines that will transform their forecasting process into a dynamic, reliable system. Watch this webcast now and see how to automate and sustain a renewed forecasting process with IBM Cognos TM1.</p> 

This IDC Forecast Update provides a 5-year forecast for the worldwide PBBA market as part of IDC's Storage Solutions coverage. The 5-year forecast includes total factory revenue and raw capacity in terabytes through 2015. The worldwide PBBA market covers both open system– and mainframe-attached products. Read now to learn more. 

Your forecasting capabilities are likely lacking in some form or another. To fix this you must first recognize the problem and then implement a cure that leads to healthier predictions. This paper from IBM can help you zero in on the problem, offering up seven underlying symptoms of forecasting illness and remedies on how to overcome each one. 

See how a plastics manufacturing company improved its planning capabilities by integrating its sales, operations and financial forecasts. 

Spreadsheets were once the only way for successful planning, analysis and forecasting. Not anymore. This webcast showcases an enterprise-wide, holistic solution that joins financial, operational and strategic planning with business analytics. Watch this now and learn how IBM Cognos can drive innovation and increase your profitability. 

Workforces are aging, and there also is a critical shortage of talent in today's business pool, creating an imperative initiative for human resources. This paper explains the necessity to forecast the future through strategic workforce planning and also offers up six pitfalls to avoid when venturing down the recruitment and talent management path. 

Read about IBM Cognos® Express is the first and only integrated business intelligence (BI) and planning solution purpose-built to meet the needs of midsize companies, delivering essential reporting, analysis, dashboard, scorecard, planning, budgeting & forecasting in one affordable solution. 

Leveraging Dell's Advanced Infrastructure Manager (AIM), the Virtual Integrated System (VIS) Self-Service Creator combines a self-service portal with policy-based provisioning and resource control. Download this InfoWorld preview for further details. 

<p>This case study points out the challenges of operating a heterogeneous infrastructure and describes the virtualization and refresh strategy one organization deployed to address them.</p>