Accessing Mobile Contact White Papers, Accessing Mobile Contact Software, Accessing Mobile Contact Research, Hardware and Services

Smartphones Explained by Global Knowledge

January 25, 2010 - (Free Research)

This paper focuses on the smartphone and why it has become the mobile user's preference for accessing mobile networks and the benefits that can be achieved by using them.

(WHITE PAPER)

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Clark Builders brings virtualization to the Arctic Circle Great White North by Citrix

December 31, 2011 - (Free Research)

This case study describes how one company was able to leverage desktop and application virtualization to meet extreme mobility requirements while gaining additional benefits such as increased security, more efficient maintenance, centralized information and more.

(WEBCAST)

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The Small Business Guide to Big Business Email by Bsafe Information Systems

November 2008 - (Free Research)

This paper tells, business can start using a fully managed hosted version of Microsoft Exchange Server, and make quite a positive impact on small business’s ability to compete in today’s uncertain economy.

(WHITE PAPER)

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Enterprise Mobile Computing: BlackBerry® PlayBook™ tablet 2.0 by BlackBerry

February 2012 - (Free Research)

Learn more about BlackBerry PlayBook – a professional-grade tablet that will give you end-users what they want with the manageability and security CIOs are looking for.

(WEBCAST)

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Business Card Reader for iPhone Demo by ABBYY

April 2011 - (Free Research)

This brief video demonstrates a smartphone app that scans business cards and merges them into your rolodex. Discover how this easy application can help you save time and ease the process of adding contacts to your phone.

(VIDEO)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com

November 2010 - (Free Research)

The tool of choice to the highly mobile workforce is the mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the mobile phone is usurping the laptop as the main point of technology for the road warrior.

(WHITE PAPER)

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The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 2012 - (Free Research)

This report from Accenture looks at the challenges facing the public sector in offering digital services.

(IT BRIEFING)

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The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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How One Bank Improved Their Crisis Management Communications by BlackBerry

April 2012 - (Free Research)

<p>In this case study, learn how a bank improved their crisis management communications with help from BlackBerry Solution.</p>

(CASE STUDY)

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The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)

The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.

May 2012 - (Free Research)

This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.

(WEBCAST)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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ABBYY CardHolder: Your Electronic Business Card Holder by ABBYY

October 2011 - (Free Research)

Uncover how an electronic business card holder can help you store and use important data on your smartphone without cluttering your personal address book.

(VIDEO)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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Alfresco Enterprise 4: Alfresco Mobile by Alfresco Software

May 2012 - (Free Research)

This data sheet outlines the features of Alfresco's mobile offering.

(PRODUCT OVERVIEW)

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ACG Research Market Impact Report on ACX Series Universal Access Routers by Juniper Networks, Inc.

February 2012 - (Free Research)

<p>Uncover the details of Juniper’s ACX Series Universal Access Routers, which can help extend the core/edge of IP/MPLS solutions to deliver end-to-end manageability, provide low-cost access, and meet the needs of both fixed and mobile operators.</p>

(WHITE PAPER)

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Mobile File Sharing Solution: Provide Easy, Secure Access to Corporate Data by Accellion, Inc.

April 2012 - (Free Research)

This video describes Accellion’s new mobile file sharing solution that provides easy, secure access to your corporate data.

(VIDEOCAST)

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Best Practices for Secure Enterprise Content Mobility by Accellion, Inc.

March 2012 - (Free Research)

In this asset, learn how secure enterprise content mobility can help give your employees access to critical business data anywhere, anytime, and on any device – while you can still make sure it’s safe and secure.

(WHITE PAPER)

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Leaders and Laggards in the Digital Economy by ComputerWeekly.com

March 2012 - (Free Research)

The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.

(IT BRIEFING)

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The value of mobile and social to CRM by ComputerWeekly.com

March 2012 - (Free Research)

Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals.

(ANALYST REPORT)

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For the Business Analyst, Why Relationships Trump All! by Global Knowledge

June 2011 - (Free Research)

The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.

(WHITE PAPER)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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