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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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Unsung Heroes - How Routing & Switching Keep the Business Going by Cisco Systems, Inc.

February 02, 2009 - (Free Research)
Routers and switches are the building blocks for all business communications from data to voice and video to wireless access. 
(WHITE PAPER) READ ABSTRACT |

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless

June 2008 - (Free Research)
Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. 
(CASE STUDY) READ ABSTRACT |

Proactive Service Assurance for Mobile Data Services by InfoVista Corporation

February 2009 - (Free Research)
Until very recently, customer volume for data services was so low that service providers couldn't justify investment in robust, end-to-end service assurance solutions for mobile data services. Now, with the volume of data services on mobile networks growing, the business case for such an investment is clear. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Small Business Networking: The Basics by Cisco Systems, Inc.

February 2009 - (Free Research)
Small business networking begins with a secure, reliable, fast data network foundation. This paper fleshes out 7 ways small business networking can transform your company. 
(WHITE PAPER) READ ABSTRACT |

Customer experience consistency key to successful CRM by TechTarget

April 2014 - (Free Research)
Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center. 
(RESOURCE) READ ABSTRACT |

Getting Started with Microsoft Dynamics CRM Online by Microsoft

December 2009 - (Free Research)
In this short video, we will show you some useful getting started tips to gain the most value out of your Microsoft Dynamics CRM Online evaluation. 
(VIDEO) READ ABSTRACT |

What defines an effective user experience? by Hewlett-Packard Limited

November 2013 - (Free Research)
In this on-demand webcast, learn what makes for an effective user experience and discover how the right user experience design service can help you find success. 
(WEBCAST) READ ABSTRACT |

Seven Signs You’re on the Road to Real Time ERP by NetSuite

December 2013 - (Free Research)
This resource describes why real-time enterprise resource planning (ERP) has become a business necessity, and counts down seven signs that your organization is on the right track for achieving real-time ERP. 
(WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 
(VIDEOCAST) READ ABSTRACT |

Securing Data Stored on Tape with Encryption: How to Choose the Right Encryption Key Management Solution by Quantum Corporation

October 2008 - (Free Research)
Q-EKM software, is designed to generate and communicate encryption keys and it is a proven, easy-to-use, library-managed encryption solution designed to protect sensitive data throughout the enterprise. 
(WHITE PAPER) READ ABSTRACT |

Social Media Moves into Mainstream IT Service Management by CA Technologies.

August 2011 - (Free Research)
This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc. 
(WHITE PAPER) READ ABSTRACT |

CW+: Quocrica report: Managed hosting in Europe by ComputerWeekly.com

September 2010 - (Free Research)
The term “managed hosting” describes the provision of a ready to use IT stack including hardware and infrastructure software for thedeployment of applications. 
(WHITE PAPER) READ ABSTRACT |

Fostering Innovation through line-of-business and IT teamwork by ServiceNow

May 2011 - (Free Research)
Innovation occurs when collective minds come up with a better way to deliver what customers want – or what the business requires. Access this expert e-guide to learn more about how ITIL can be used to achieve innovation while improving workflow processes, enhancing collaborating and increasing productivity. 
(EGUIDE) READ ABSTRACT |

Encryption Key Management: A Technical White Paper by Quantum Corporation

October 2007 - (Free Research)
Securing data from unauthorized access is a critical issue for businesses in all industries. Regulatory compliance and customer loyalty all depend on keeping sensitive information safe and secure. Businesses must take steps to improve data confidentiality and integrity. 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

The SOA Competitive Landscape Redefined: Improving Productivity with Message-Driven SOA by Fiorano Software, Inc.

August 2008 - (Free Research)
Read this whitepaper to learn about how Message-Driven SOA now offers a proven third alternative that protects current investments and offers a migratory path to the next generation of solutions (low risk/high returns). 
(WHITE PAPER) READ ABSTRACT |

Business Service Management by ASG Software Solutions

Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value. 
(SOFTWARE PRODUCT)

The Move Toward IT Service Management (ITSM) Mobilization by BlackBerry

February 2010 - (Free Research)
IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey. 
(ANALYST REPORT) READ ABSTRACT |

The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies.

March 2008 - (Free Research)
Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines. 
(WHITE PAPER) READ ABSTRACT |

Data Center Transformation by Hewlett-Packard Company

September 2007 - (Free Research)
This paper looks at HP's approach to Data Center Transformation and how it can help enterprise data centers reduce costs, manage risks, and support business growth. 
(WHITE PAPER) READ ABSTRACT |

Changing the Perception of IT – What Your Customers Won't Tell You by ServiceNow

October 2013 - (Free Research)
This webcast covers the negative perception of IT and how you can shake that image. 
(WEBCAST) READ ABSTRACT |

Centennial Discovery 2007 by FrontRange Solutions Inc

September 2008 - (Free Research)
Centennial Discovery is an award-winning IT Audit and Inventory management solution designed to improve IT governance by enabling customers to more effectively plan, manage and report on various IT operational disciplines 
(DEMO) READ ABSTRACT |

The State of IT Systems Management by Kaseya

August 2010 - (Free Research)
This white paper is the culmination of the survey results, painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems. 
(WHITE PAPER) READ ABSTRACT |

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