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May 13, 2013 - (Free Research)
Cloud-based IT project and portfolio management (PPM) software is gaining popularity, but with all the vendor hype and so many options, choosing the right one can be difficult. In this in-depth Gartner report, explore why so many organizations are turning to cloud-based PPM, and compare the strengths and weaknesses of popular software vendors. 
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The Dell Software Inventory & Usage Management service automates software and hardware asset discovery and reporting, monitors software usage and helps simplify software license compliance helping managers to control IT costs, reduce software license compliance risks, and make informed decisions regarding software purchasing... 
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Sage Timberline Office Product Overview by Sage Software

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Case Study: New York Philharmonic Digital Archives to Preserve and Make Accessible Worldwide Over 160 Years of American Cultural Heritage with the help of Technology Services Group and Alfresco Software by Alfresco Software

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This resource examines how the New York Philharmonic digitized their enormous collections to provide universal online access with a robust, scalable document management system. 
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Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
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ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge

December 2008 - (Free Research)
This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK). 
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Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge

January 2006 - (Free Research)
This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. 
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Top Considerations for Moving to a Cloud Delivery Model for ITSM by BMC Software, Inc.

October 2010 - (Free Research)
This white paper discusses how to select the right SaaS model to fit your business needs. 
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January 2010 - (Free Research)
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. 
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IDC Vendor Spotlight - Using a Hosted Service for Holistic Email Management by Mimecast

November 2008 - (Free Research)
Effective email management solutions provide a holistic approach that encompasses the related issues of archiving, business continuity, and security. 
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Toad for Data Analysis - Query, Understand & Report on Data From Any Source by Dell Software

Toad for Data Analysis is a multi-platform database query tool built for anyone who needs to access data (from any data source), understand data relationships and quickly produce reports. 
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e-Book: Chapter 5 - Understanding the Data Collection Process by Symantec Corporation

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Improper data collection can jeopardize the admissibility or reliability of data and can result in substantial costs and potential sanctions. After reading this whitepaper you will fully understand the proper data collection process. 
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The Education Edge: School Administration Software by Blackbaud

This complete solution was developed exclusively for school administrators to help effectively manage every aspect of school administration and student information. 
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Cost Justification of an Automated Data Collection System by Epicor Software Corporation

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Aperture Data Collection Process: A Necessity for Realizing the Benefits of DCSM by Aperture - An Emerson Network Brand

February 2010 - (Free Research)
As the data center continues to grow in complexity, the Data Center Service Management (DCSM) discipline is becoming widely adopted by organizations that wish to migrate to higher levels of process maturity. This technical brief will discuss the benefits of using DCSM. 
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Order-to-Cash Best Practices for Billing: Automated Access and Delivery by Esker Inc.

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Esker DeliveryWare enables users to match up proof of delivery and other documents with corresponding orders and invoices at any point in the billing process, and to sort, archive, send and track POD documents automatically and electronically. 
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ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment! 
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Whitepaper: How to Segregate & Load Balance 10G Traffic to 1G Tools by Gigamon

July 2009 - (Free Research)
Check out this brief paper to learn how using a Data Access Switch with multi-rule mapping feature to share the load among multiple parallel processing Gigabit tools, 10-Gig network can be monitored comprehensively and cost-effectively. 
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Simplifying Log Collection, Storage and Analysis by ArcSight, an HP Company

September 2009 - (Free Research)
ArcSight Logger is a turnkey appliance for collection, efficient storage, and high-performance search and reporting of all enterprise log data. Read this paper to learn more details. 
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NCR 2010 Consumer Research Reveals that Patients Want Self-Service to Better Manage Healthcare Expenses by NCR Corporation

September 2010 - (Free Research)
Patients seeking greater convenience when paying healthcare bills. New consumer research commissioned by NCR Corporation reveals that patients are increasingly seeking self-service convenience when managing the financial aspects of their healthcare experience. Read this white paper to learn more. 
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The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud

The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future. 
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The Future of Address Validation: Going Beyond Move Update to Cut Costs and Connect with Customers by Pitney Bowes Business Insight

September 2010 - (Free Research)
Today, the need to connect with customers efficiently and effectively is more important than ever. The foundation of these communications is a complete and accurate customer record. This paper describes the validation requirements, opportunities and best practices to increase organizational efficiencies relative to enterprise address validation. 
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BDNA Normalize for SCCM: The End of Data. The Start of Information. by BDNA

August 2011 - (Free Research)
Microsoft's System Center Configuration Manager (SCCM) helps administrators access and effectively control their IT systems and infrastructure. With BDNA Normalize for SCCM, IT professionals use advanced queries, collections and reporting features to automatically transform raw data into practical information without leaving the SCCM environment. 
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Intelligent Data Management for File System Data by Rocket Arkivio

August 2010 - (Free Research)
ARKIVIO auto-stor integrates the three key components for Intelligent Data Management – agentless data collection, data classification, and data management – into one product. This white paper describes the technical architecture and functionality of the ARKIVIO auto-stor solution. 
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Presentation Transcript: Navigating Your Way Through the Fog of Cloud-Based Backup by Asigra

September 2010 - (Free Research)
There is a current movement to cloud-based backup for MSPs. Why cloud backup and why now? In this transcript of the "Navigating Your Way Through the Fog of Cloud-Based Backup" video, learn about the considerations for buying into cloud backup. 
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