Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. 

This  whitepaper focuses on mobile  ticketing.  Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile  device for later redemption” at the point of travel, the music venue, the cinema etc. 

Access this brief webcast to discover an innovative new IT Service Management software (ITSM) designed to enable enterprises to quickly recognize, respond to, and resolve ITSM issues through automation and end-to-end visibility – as well as identify potential problems and resolve them before they affect the business. 

The February edition of the Network Evolution E-zine explore the latest advances in DevOps and uncover what you need to know for working within the movement. Also read several other featured articles! 

Programming is a journey between the real world and a computer. This article explains why object orientation is currently the best way we have of making the journey. 

There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions 

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. 

While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization. 

This E-Guide is your ticket to establishing a successful disaster recovery and business continuity strategy. 

The increasing adoption of cloud services has greatly impacted the way organizations must manage identity and access. In this webcast, explore the need for a new model for identity management and authentication and uncover how to effectively secure and manage control of access to the new, distributed application environment. 

While implementing virus protection, firewalls and data encryption can keep bad guys out, it’s important to remember that threats can also come from within. In this paper, explore the rise and challenges of insider threats and how privileged identity management can enable organizations to improve security, transparency and accountability. 

While Microsoft SharePoint offers exceptional business benefits, it also presents significant security challenges. Access this resource to uncover how to strike the balance between providing users easy access to the information they need, while implementing the necessary controls to adequately protect your business and its sensitive data.