Access Processing ivr White Papers, Access Processing ivr Software, Access Processing ivr Research, Hardware and Services

Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Test Environment Access Constraints: The Impact on Testing and Quality by Parasoft Corporation

May 15, 2012 - (Free Research)

<p>Access this resource to find survey results of polled software developers, testers, and performance test engineers about their access to test environments. Learn how you can increase your test environment access to ensure higher quality test processes and significantly increase your project success rate.</p>

(WHITE PAPER)

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Beyond the Checkbox: A Sustainable Approach to Access Certification by Aveksa

December 30, 2011 - (Free Research)

This white paper shows you how to create a sustainable approach to access certifications and discusses how it enables your company to establish full visibility of user entitlements and roles and automate access certifications and compliance reporting.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Alegent Health Implements Courion Solutions to Deliver Access Assurance by Courion Corporation

December 01, 2009 - (Free Research)

This case study describes how Alegent, a large healthcare system in Nebraska, implemented Courion Solutions to assist with their access assurance needs. Read on to learn what was changed and the benefits that were attained.

(CASE STUDY)

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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.

(SOFTWARE PRODUCT)

Increasing Return on Investment with Data Services by Oracle Corporation

August 01, 2008 - (Free Research)

As the number of applications generating data increases, so does an organization's need to give users access to that data through a unified system compatible with multiple interfaces. Oracle Data Service Integrator is a solution that allows organizations to build data services that unify business processes for improved customer service.

(WHITE PAPER)

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Increasing the efficiency of case file coordination in social services by IBM

June 15, 2011 - (Free Research)

Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing.

(WHITE PAPER)

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The data sharing paradox. A guide to small business on data sharing and security by ComputerWeekly.com

September 30, 2011 - (Free Research)

This small business report looks at the degree to which small businesses are sharing data, the ways in which they are doing so and the real and perceived risks. It shows how these risks can be mitigated.

(WHITE PAPER)

Including Business Content in a Comprehensive Information Management Program: Enhance Efficiency and Compliance Through Process-Centric Information Management by SAP America, Inc.

May 18, 2012 - (Free Research)

This paper discusses content management, in specific process-centric information management, and the business benefits of this approach.

(WHITE PAPER)

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Optimizing insurance claim management for successful outcomes by IBM

October 19, 2011 - (Free Research)

Insurance organizations are turning to advanced case management solutions to overcome challenges from manual processes and legacy systems no longer equipped to handle today's influx of info. This paper outlines how one advanced case management option can facilitate better collaboration and analytics, both of which can help detect fraud quicker.

(WHITE PAPER)

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Insecurity of Privileged Users - Global Survey of IT Practitioners by Hewlett-Packard Limited

January 25, 2012 - (Free Research)

This study, conducted by Ponemon Institue, examines the risks inherent in poor control and oversight of privilege users. View now to uncover the key findings and what can be done to minimize risk.

(WHITE PAPER)

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Role Based Access Governance and HIPAA Compliance: A Pragmatic Approach by Aveksa

December 28, 2011 - (Free Research)

In this paper, discover best practices for implementing an access governance framework and the specific access controls requirements for HIPAA/HITECH.

(WHITE PAPER)

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Disaster Recovery with the HP StorageWorks Enterprise File Services Clustered Gateway Linux Version and HP StorageWorks XP Continuous Access by Hewlett-Packard Company

December 2007 - (Free Research)

This white paper reviews proof points and best practices for file sharing disaster recovery.

(WHITE PAPER)

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HP Advanced Information Services For the Vertica Analytics Platform by Hewlett-Packard Limited

January 2012 - (Free Research)

This brief paper highlights how Vertica Analytics Platform has the ability to process massive amounts of data at record speeds and process information for quick access to business intelligence (BI).

(WHITE PAPER)

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Run Better Together – SAP and OpenText eBook by SAP America, Inc.

May 2012 - (Free Research)

This paper looks at enterprise content management and how you can leverage business information to gain a competitive edge.

(WHITE PAPER)

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The Technical Complexities and Risks of Public Key Authentication: The Lack of SSH User Key Management in Large Enterprises Today by SSH Communications Security Corp.

May 2012 - (Free Research)

While SSH (Secure Shell) user keys are often used for granting system access for system administrators, many organizations lack the proper processes for effectively managing them, introducing a number of security risks. This paper highlights ten (10) technical challenges and risks related to public key authentication and how to address them.

(WHITE PAPER)

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ECM Decision Processes - What IT Managers Need to Know by SAP America, Inc.

May 2012 - (Free Research)

This paper discusses how different organizations tackle the issue of enterprise content management (ECM) decision making. Based on a recent AIIM survey of ECM decision makers, it offers advice for IT managers seeking to adopt a more holistic ECM strategy that incorporates the needs and requirements of various operational departments.

(WHITE PAPER)

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