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The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 24, 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

11 Myths about Microsoft Exchange Backup & Recovery by AppAssure Software, Inc.

July 2008 - (Free Research)
This paper provides us with the 11 Myths about Microsoft Exchange Backup & Recovery and, how can we overcome them with careful planning and the right toolsets. 
(WHITE PAPER) READ ABSTRACT |

Boosting Enterprise Security with Integrated Log Management by IBM

May 2013 - (Free Research)
Explore how replacing your legacy, siloed log management systems with an integrated approach is crucial to reducing security risks and improving compliance across your diverse IT environments. 
(WHITE PAPER) READ ABSTRACT |

Boosting Enterprise Security with Integrated Log Management by IBM

May 2013 - (Free Research)
Explore how replacing your legacy, siloed log management systems with an integrated approach is crucial to reducing security risks and improving compliance across your diverse IT environments. 
(WHITE PAPER) READ ABSTRACT |

Sentinel Log Manager Review by Novell, Inc.

July 2010 - (Free Research)
This paper is a review of the stand-alone Sentinel Log Manager and how it stands up to keyconcerns that survey respondents raised about log managers, including collection, storage andsearching/reporting capabilities. 
(WHITE PAPER) READ ABSTRACT |

Scalability in Log Management by ArcSight, an HP Company

May 2011 - (Free Research)
This paper will take you through the process of selecting a log management solution for your organization. It will provide you with information about log management, as well as the requirements you should be looking for in a log management solution. 
(WHITE PAPER) READ ABSTRACT |

Total Quality Assurance for Businesses with a Global Business Plan by IFS

February 2013 - (Free Research)
Establishing a business that is competitive on a global spectrum can be challenging. View this white paper to learn more about how you can deploy a complete quality assurance package that provides the support your business needs. It outlines what you should be looking for in a source so you can be certain you've made the right selection. 
(WHITE PAPER) READ ABSTRACT |

Tripwire Enterprise and Tripwire Log Center: Integrated for Unparalleled Security by Tripwire, Inc.

February 2011 - (Free Research)
Tools for monitoring and protecting the IT infrastructure have evolved into powerful, yet isolated, islands of defense. Because modern threats can take advantage of this isolation, IT security needs a single, comprehensive view of infrastructure security. 
(DATA SHEET) READ ABSTRACT |

A Pragmatic Approach to SIEM by Tripwire, Inc.

February 2011 - (Free Research)
In this paper we will take a look at this disturbing trend and provide useful guidance for maximizing the value of SIEM and log management tools, while focusing on protecting systems and data not on simply checking the compliance check box. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Mobile Application Keeps KART Vans on a Roll by AT&T Corp

October 2011 - (Free Research)
This case study shows how The Kings County Area Public Transit Agency uses mobile applications to increase the effeciency of their rural transit vanpool program. 
(CASE STUDY) READ ABSTRACT |

Log Management: How to Develop the Right Strategy for Business and Compliance by Dell SecureWorks UK

August 2010 - (Free Research)
Organisations need a business-based approach to creating a log management strategy that will help them detect attacks, deal with mounds of data collected by network and security devices, and meet compliance requirements. This white paper will outline a five step process which will help reduce the complexity of this process. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

ROC Maestro for Open Systems by ROC Software

ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments. 
(SOFTWARE PRODUCT)

Monitoring Trading Partner Agreements - Using Business Intelligence to Enhance BAM Activities by Information Builders

June 2008 - (Free Research)
This white paper will explain what to look for in a complete integration platform and how to use BI technology in conjunction with BAM tools to achieve zero information latency and self-correcting processes. 
(WHITE PAPER) READ ABSTRACT |

Effective Log Management for the IBM Power Systems (i, AIX, Linux) by Safestone Technologies

October 2010 - (Free Research)
This paper will discuss the benefits of using a log management solution to ensure compliance in virtual environments and the features a good solution should provide your organization. 
(WHITE PAPER) READ ABSTRACT |

Information Security Magazine, June 2009 - SIMs: More than just a pile of logs by Information Security Magazine

June 2009 - (Free Research)
This month's issue of Information Security Magazine covers a breadth of topics. The cover story this month is about SIM and how it can boost compliance, visibility, and overall business intelligence. Other featured articles cover risk management, convergence, and even the security concerns that come with cloud computing. Read on to learn more. 
(EZINE)

Essential Guide to SIMs Strategy by Information Security Magazine

October 2010 - (Free Research)
Take an incremental approach to security information and event management. Start slow, narrow your goals and be patient with these expensive and complex tools, otherwise data overload will bring you down. Read this guide to find out so much more. 
(EGUIDE) READ ABSTRACT |

Security Intelligence: Ensure Compliance, Optimize Performance, Boost Security by LogRhythm, Inc.

September 2013 - (Free Research)
Learn about a security information and event management (SIEM) system that combines log management, file integrity monitoring, host activity monitoring, and next-gen SIEM capabilities to help you optimize performance, ensure compliance, and boost security within your organization. 
(WEBCAST) READ ABSTRACT |

Overcoming the Three Biggest PCI Challenges by Alert Logic

August 2009 - (Free Research)
PCI is expensive and difficult to sustain, and many breaches occur after passing an audit. Read this presentation transcript, based on the wencast of the same name, and discover how a cloud-based solution addresses the top 3 pain points and common pitfalls of PCI compliance. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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