ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 

This data sheet details how Oracle Scorecard and Strategy Management extends the Oracle Business Intelligence Enterprise Edition with capabilities that enable strategic goals to be communicated across the organization and monitoring progress over time. 

This paper discusses Microstrategy's cloud BI offering and best practices for ensuring security in the cloud. 

<p>Read this expertly compiled e-guide to learn how your security testing mangers can educate about, plan for, and validate the communication that is required across the enterprise to make sure that your software is secure and protected.</p> 

In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives. 

Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. 

Storage capacity utilization metrics provide a framework you can use to analyze and manage SAN storage use across a diverse IT environment. Check out this white paper to explore how capacity metrics can help your organization with efficiency, capacity management, and risk management. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

Although most organizations are taking stronger measures to protect their data, significant gaps still exist at the very core — their databases. Commissioned by Oracle, this Forrester paper will help you formulate a database security strategy. 

In this comprehensive white paper, learn the key steps to enhancing your security visibility so that you have a voice at the executive table and not just a seat. 

<p>To meet the challenges to your security, you need to put in place user education and awareness, preventive measures and a modern web security solution. This guide covers five essential preventive measures you should implement to reduce your risk and keep ahead of the threats.</p> 

This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available. 

This tutorial presents a framework and financial methodology for deciding whether an enterprise should replace its current "status quo" tape storage solution with a new "proposed" solution, and the economics related to that decision.