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7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives by Vovici
October 20, 2009 - (Free Research)
In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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The Customer-Driven Innovation Series: The Predictive Enterprise by SPSS Inc. Worldwide Headquarters
December 01, 2007 - (Free Research)
Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.
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Empower Your Consumer Research Department with Predictive Analytics by SPSS Inc. Worldwide Headquarters
May 01, 2009 - (Free Research)
In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.
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What Every Managed Service Provider Should Know About Cloud Storage by Iron Mountain Digital
November 16, 2009 - (Free Research)
Cloud storage presents Managed Service Providers an exciting opportunity to help customers accommodate data growth, but can raise doubts about security, privacy, and compliance. As THINKStrategies notes, choosing the right cloud storage partner is essential to maintaining customers’ trust.
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Microsoft Dynamics CRM - Sports Organizations by Microsoft
July 30, 2009 - (Free Research)
For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers.
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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM
July 22, 2009 - (Free Research)
Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
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Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft
September 09, 2009 - (Free Research)
Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
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Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM
October 22, 2009 - (Free Research)
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
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Self-Service That Really Serves by Oracle Corporation
June 10, 2009 - (Free Research)
To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
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Social CRM Comes of Age by Oracle Corporation
April 01, 2009 - (Free Research)
Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters
December 31, 2008 - (Free Research)
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.
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3 Things Business Decision-Makers Need to Know about SOA by IFS
June 01, 2006 - (Free Research)
Given the increasing importance of service-oriented architecture (SOA), this white paper cuts through the marketing hype surrounding SOA and focuses on the three most important facts you need to know about this groundbreaking technology.
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How SAP Customers Quit Paper: Keeping Inbound Documents Electronic by Esker Inc.
July 10, 2009 - (Free Research)
View this webcast to learn about the advantages of an electronic lifecycle for inbound documents, as well as the benefits of quitting paper and going green. Along with efficiencies and cost-savings results achieved by Esker customers who have quit paper, the web seminar will demonstrate automation of two inbound document processes as examples.
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Selecting an ERP Solution: A Guide by Infor
November 2008 - (Free Research)
This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company.
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Sybase® IQ Delivers Advanced Analytics Power with In-Database Analytics by Sybase, Inc.
October 2009 - (Free Research)
With its new in-database analytics capability, Sybase IQ provides an analytical platform that can decrease processing time, increase accuracy, and manage data volume. Read on to learn how Sybase® IQ delivers advanced analytics power with in-database analytics.
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Key Trends in B2B Ecommerce by Elastic Path
November 2009 - (Free Research)
Join Brian Walker as he discusses emerging trends within B2B eCommerce for you to use in evolving your own B2B online experience.
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