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Tip Guide: Tips for making the business case for CRM analytics – and what can be gained by SAP America, Inc. December 13, 2011 - (Free Research) In this e-guide, readers will learn more about customer relationship management (CRM) analytics and what can be gained from having this in place.  (EGUIDE) READ ABSTRACT |

Connect social and enterprise intelligence to transform the customer experience. HP Information Management and Analytics Solution Brief by Hewlett-Packard Limited July 06, 2012 - (Free Research) With the widespread adoption of mobile technologies and social media, businesses have been given a plethora of fresh information on customer wants and needs. Review this paper to learn about how you can utilize these new information resources to maximize customer experience and transform your business strategy for enhanced profitability.  (WHITE PAPER) READ ABSTRACT |

It's all about customer satisfaction by Hewlett-Packard Limited May 20, 2013 - (Free Research) This brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.  (WEBCAST) READ ABSTRACT |

HR Excellence in Content Management by OpenText March 19, 2013 - (Free Research) View this resource to learn more information about the use of technology-based content management and its effect on human resource shared service delivery. It explains the need for a more comprehensive approach to content management systems that are easily accessible from different channels.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 14 May 2013: Lessons for local government IT - a visit to Cape Town by ComputerWeekly.com May 14, 2013 - (Free Research) In this week's Computer Weekly: we visit Cape Town to find out how the South African city worked with SAP to manage citizen services. Tesco tells us how it saved £100m in its supply chain by using business analytics. And we examine Microsoft's response to the lukewarm reaction given by customers to Windows 8. Read the issue now.  (EZINE) READ ABSTRACT |

Bringing Personalized Financial Services to Farmers by Cisco Systems, Inc. June 2008 - (Free Research) In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.  (VIDEOCAST)

What is response to Visual Analytics from customers by SAS Institute Inc. February 2013 - (Free Research) If visual analytics seems like an overwhelming prospect, take a look at this brief video to learn about customer reactions to one visual analytics system, and discover how it expanded the use of analytics in organizations by allowing users of all skill levels to navigate the program.  (VIDEO) READ ABSTRACT |

Microsoft Dynamics® CRM for Healthcare by Microsoft October 2011 - (Free Research) In addition to providing quality care, health care facilities continuously search for ways to increase patient satisfaction and proactively manage their overall health.Inside this white paper, learn about CRM technologies that help meet these goals by supporting chronic disease management, business intelligence and more.  (WHITE PAPER) READ ABSTRACT |

Advanced Marketing Automation: Maximize Returns on Customer Communication Strategies through Intelligent, Integrated Marketing Processes by SAS Institute Inc. May 2010 - (Free Research) This paper explores how many companies are turning to advanced marketing automation for improved efficiency and effectiveness of marketing activities. Read on to learn how to provide a comprehensive solution for current marketing challenges and learn how to maximize campaign returns through the essential phases of a disciplined marketing process.  (WHITE PAPER) READ ABSTRACT |

Social Media Analytics Software Pulls Useful Info out of Online Muddle by IBM March 2013 - (Free Research) In this white paper, see how unstructured and semi-structured data analytics are changing the relationship of businesses to their social media consumer bases.  (EGUIDE) READ ABSTRACT |

DataFlux Version 8: Accelerate to Compliance, Data Governance and MDM by DataFlux Corporation March 2008 - (Free Research) Learn how a data integration and data quality provider can help speed your efforts to achieve data governance, master data management (MDM) and compliance.  (WHITE PAPER) READ ABSTRACT |

Building the IT economy: the importance of information by ComputerWeekly.com September 2010 - (Free Research) Decision-makers in an IT-enabled economy will have real-time access to information that allows them to make the right decision at the right time. But that goal comes in a business environment where data will be ubiquitous and growing exponentially in volume.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Improving Business Processes by Aligning BPM and MDM by IBM March 2013 - (Free Research) Access this presentation transcript to learn which enterprise processes best leverage the combination of Master Data Management and Business Process Management. Discover how their alignment can provide you the assurance that your master data is a trusted asset to your organization.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Improving Business Processes by Aligning BPM and MDM by IBM March 2013 - (Free Research) Access this in-depth webcast to learn which enterprise processes best leverage the combination of Master Data Management and Business Process Management. Discover how their alignment can provide you the assurance that your master data is a trusted asset to your organization.  (WEBCAST) READ ABSTRACT |

Create a consistent, accurate and unified view of corporate data by SAS Institute Inc. March 2013 - (Free Research) This white paper demonstrates how a quality-based master data management system can help IT leaders ensure that they are not using multiple or inconsistent versions of data. Read now to learn how you can improve revenue generation, enhance customer relationships, and make more informed fact-based decisions.  (WHITE PAPER) READ ABSTRACT |

Podcast: Improving Business Processes by Aligning BPM and MDM by IBM March 2013 - (Free Research) Access this in-depth podcast to learn which enterprise processes best leverage the combination of Master Data Management and Business Process Management. Discover how their alignment can provide you the assurance that your master data is a trusted asset to your organization.  (PODCAST) READ ABSTRACT |

Improving Business Operation Performance With Innovations by SAP America, Inc. January 2013 - (Free Research) Explore this white paper to learn more about how analytics can help your business obtain higher operational performance. It discusses the impact of technology on business operations and what you can do to run a business function that produces the right results.  (WHITE PAPER) READ ABSTRACT |

Big data: Lessons from the leaders by ComputerWeekly.com September 2012 - (Free Research) This research from the Economist Intelligence Unit assess how far companies have progressed in their use of big data and examines how they can turn it to business advantage.    (ESSENTIAL GUIDE) READ ABSTRACT |

Innovations Enable a Better Informed and Collaborative Finance by SAP America, Inc. January 2013 - (Free Research) Analytics tools can add an immeasurable value to your business. They enhance decision-making capabilities and provide the best possible data about customers, finances and other valuable aspect in the market. View this white paper to learn more about how analytics can contribute to the success of a financial department.  (WHITE PAPER) READ ABSTRACT |

Enterprise Performance Management: Joining Planning and Reporting for Superior Results by Oracle Corporation April 2008 - (Free Research) Read this paper on enterprise performance to learn about financial and reporting requirements, when to adopt integrated enterprise performance management processes and system software, and hear about customer examples.  (WHITE PAPER) READ ABSTRACT |

E-Book: Leveraging Web 2.0 and Social Media in CRM Programs by SAP America, Inc. October 2010 - (Free Research) You’ve heard the buzz about Web 2.0 and social CRM, but where to start? In this eBook, find out more about Web 2.0 and social media in the context of CRM. Learn more about using Web 2.0 to build customer loyalty and get expert insight into the role that social CRM may play in the future.  (EBOOK) READ ABSTRACT |

The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention by IBM December 2012 - (Free Research) In today's highly competitive market, it is more important than ever to provide top-tier customer service, and successful businesses know the key to this is leveraging a customer analytics initiative.  Read this resource to learn the ins and outs of customer analytics and the tools you'll need to implement a successful analytics program.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 18 October 2011: Download the latest issue of the UK's leading technology publication, where we analyse the latest news in IT and what it means for IT managers by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, we talk to the CIO of the London 2012 Olympics about progress on the UK's highest-profile IT implementation. We ask customers about Oracle’s long-awaited Fusion Applications; review the latest version of Windows Server; and find out how the Blackberry outage affected corporate customers. Download the new issue now.  (EZINE) READ ABSTRACT |

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM December 2008 - (Free Research) This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?  (WHITE PAPER) READ ABSTRACT |

Cisco IBSG Global Research Reveals New Ways for Banks To Prosper in an Omnichannel World by Cisco Systems, Inc. August 2012 - (Free Research) Banking customers worldwide are ready for an omnichannel experience – are you ready to give it to them? This resource describes the concept of omnichannel banking, why your customers need it, and why you shouldn't wait to offer it to them.  (WHITE PAPER) READ ABSTRACT |

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