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Case Study-VMware Consona Knowledge Management by Consona Corporation
June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.
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Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP
January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software.
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The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP
June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization.
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Robot/SCHEDULE Enterprise by Help/Systems
September 17, 2009 - (Free Research)
Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.
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ROC Maestro for Open Systems by ROC Software
ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.
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Knowledge Management is NOT an Add-on! by Consona Corporation
October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.
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Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation
June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.
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Beyond Job Scheduling by UC4 Software, Inc
October 13, 2011 - (Free Research)
Organizations need a highly scalable and reliable automation platform to provide the end-to-end monitoring, orchestration, and execution to connect back and front office processes. Read this white paper to learn about an automation platform that provides these services in on-premise as well as virtual and cloud environments.
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Image-Based Data Protection: Simply Better Data Protection by Dell Software
January 17, 2011 - (Free Research)
In this Quest Software white paper, see why image-based data protection is the next step in protecting your company’s critical data. Learn about the true value of moving to a image-based data protection virtual solution, including a solid return on investment, and how this new technology works in your current backup environment.
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Business-Critical Benefits of Workload Automation Solutions by ASG Software Solutions
February 08, 2010 - (Free Research)
Enterprises have struggled with workload automation (WLA) implementation because of its complexities, dependencies, and costs. These obstacles existed primarily because WLA was simply not a mature technology. However, today WLA solutions are widely accessible and achievable. Read this paper to learn about the latest innovations.
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Orica ChemNet Mobilizes Vehicle Scheduling & Proof of Delivery by Kony
May 06, 2013 - (Free Research)
This brief case study explores how Orica Chemnet, a manufacturer and supplier of industrial and specialty chemicals, improved business processes by implementing an integrated vehicle scheduling and delivery confirmation system.
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An Agile Approach to "Metrics": Applied Macromeasurements to Ensure On-Time Delivery by CollabNet
January 17, 2011 - (Free Research)
This article challenges the value of traditional metrics for managing product development schedules and presents an alternative compatible with Agile approaches such as Scrum and XP. It is written for development managers or Scrum Product Owners who want to make decisions based on empirically derived schedule forecasts instead of shots in the dark.
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Leading Interactive Games Designer Accelerates Business Intelligence Program by Cisco Systems, Inc.
January 20, 2012 - (Free Research)
In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.
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Drive Your Enterprise with Event-Driven Scheduling by Help/Systems
September 2009 - (Free Research)
Use Event Monitors to create an event-driven schedule for your enterprise using system events on your Windows, UNIX, and Linux servers to launch reactive jobs through Robot/SCHEDULE.
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SAP Workforce and Scheduling Optimization Demo by ClickSoftware
August 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more
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The A to Z of Mobile Workforce Scheduling Optimization by ClickSoftware
December 2011 - (Free Research)
This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today.
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Six Tips for Reducing Downtime in Travel and Transport by Marathon Technologies
February 2010 - (Free Research)
Whether it's a security system, baggage handling application, order or vessel tracking downtime to applications supporting travel and transportation can throw off precisely timed schedules for travelers and shipments alike. This paper outlines six key tips for keeping travel and transportation logistics applications running without interruption.
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Six Common Mistakes that Plague IT Projects and Three Keys to Avoid Them by AtTask
August 2011 - (Free Research)
When it comes to IT projects, there are a number of common mistakes – and too often project managers avoid the problems that those mistakes create instead of facing them head on. Inside this white paper, learn about the 6 most common IT project mistakes and 3 ways to avoid them.
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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.
September 2005 - (Free Research)
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.
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The Business Case for Project Portfolio Management by Innotas
June 2011 - (Free Research)
In order to better prioritize project planning, many organizations are turning to project and portfolio management (PPM). PPM can help your own business deliver projects on time, align IT and business goals and stay within a defined budget. Inside this whitepaper, learn more about the advantages of project visibility through the use of PPM.
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