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Top 5 Ways to Make IVR Work for You and Your Customers by inContact September 22, 2010 - (Free Research) This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you.  (WHITE PAPER) READ ABSTRACT |

5 Ways Your VMware and Hyper-V Backups May Fail You by Veeam Software January 16, 2013 - (Free Research) There′s more to protecting the virtual machines in your VMware or Hyper-V environment than HA technologies. In this new white paper, Greg Shields explains common pitfalls of current backup strategies and what you can do to protect your VMs the right way.  (WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect December 14, 2012 - (Free Research) You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.  (WHITE PAPER) READ ABSTRACT |

5 ways to improve WLAN reliability, performance and capacity by Hewlett-Packard Company August 26, 2011 - (Free Research) Learn best practices for wireless LAN design, deployment and management while discovering solutions to tackling WLAN network challenges.  (WEBCAST) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect August 11, 2011 - (Free Research) This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.  (WHITE PAPER) READ ABSTRACT |

Is virtualization a black hole in your security? 5 ways to ensure it isn't by Sophos, Inc. December 2008 - (Free Research) This paper describes the hidden threats raised by unauthorized, unsecured desktop virtualization, and gives five effective ways to secure yourself against them.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: 5 Ways Cloud Storage Can Work in in the Enterprise by Iron Mountain March 2011 - (Free Research) This presentation transcript from Iron Moutain looks at the ways in which enterprises are implementing cloud storage solutions into their everyday operations and the distinct advantages associated with a cloud infrastructure. Read on to learn more.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

5 Ways IT Equipment Rentals Can Save Your Neck by Canvas Systems December 2007 - (Free Research) Find out how renting pre-owned IT equipment can help your business succeed in completing projects.  (WHITE PAPER) READ ABSTRACT |

5 Ways To Secure Removable Media: Which Is Best For Your Enterprise? by WinMagic March 2010 - (Free Research) This paper reviews the steps some organizations are taking to draft, implement, and enforce risk mitigation policies for removable media, and how technologies available today, and appearing on the horizon, are helping.  (WHITE PAPER) READ ABSTRACT |

Is virtualization a black hole in your security? 5 ways to ensure it isn't by Sophos UK March 2009 - (Free Research) The ease with which virtual computer image files can now be downloaded means there is a much higher risk of end users running unauthorized applications in a virtual environment. This paper describes the hidden threats raised by unauthorized, unsecured desktop virtualization and gives five effective ways to secure yourself against them.  (WHITE PAPER) READ ABSTRACT |

5 Ways VMware vSphere Improves Backup and Recovery by Veeam Software November 2009 - (Free Research) VMware's latest enterprise-level hypervisor product suite, vSphere, includes many new features and technological enhancements over its predecessor, VMware Infrastructure 3 (VI3). This white paper focuses on how VMware improved various storage technologies, how they relate to data backup and recovery, and more.  (WHITE PAPER) READ ABSTRACT |

5 Ways ERP Can Help You Implement Lean by Epicor Software Corporation April 2007 - (Free Research) Improve productivity and customer service with a lean approach to manufacturing. Read this white paper to learn how ERP works with lean to identify value and non-value components with your SAP system to give you a competitive edge.  (WHITE PAPER) READ ABSTRACT |

5 ways to use storage more efficiently by IBM May 2011 - (Free Research) With declining budgets, unchecked capacity demands, and growing data files, getting the most out of your storage resources is more important than ever. This SearchStorage.com E-Guide discloses what you need to know before making the efficiency plunge.  (EGUIDE) READ ABSTRACT |

CIO Decisions Ezine Volume 4: Disaster Recovery and Unified Communications by CIO Decisions December 2008 - (Free Research) This eguide explains how Midmarket companies are embracing server virtualization and updating their disaster recovery strategies to ensure they minimize risk-affordably.  (EZINE)

Handle with Care: Calculating and managing risk is tricky business by SearchSecurity.co.UK March 2011 - (Free Research) In this inaugural issue of Information Security Europe, our cover story dives-deep into the difficult task of calculating and managing risk in the ever-changing European threat landscape.  (EZINE)

IBM WebSphere Cast Iron Cloud integration: an integration solution for midsize companies by IBM September 2011 - (Free Research) Technology leaders in midsize businesses have a handful of integration approaches to choose from: wrestle with sophisticated enterprise application integration (EAI) tools, write custom code, or use the simple and rapid approach of pre-packaged integrations from WebSphere Cast Iron.  (WHITE PAPER) READ ABSTRACT |

Re-make or Re-model? A Cloud Computing E-Book, Chapter 2 by IBM September 2010 - (Free Research) The upsurge in cloud computing presents development teams with challenges that may require them to rethink  established ways of building applications. Read this e-book, which discusses languages for cloud computing, distributed caching, scaling horizontally, and changing data architectures midcloud, for further discussion of these issues.  (EBOOK) READ ABSTRACT |

Presentation Transcript: State of the Threat by Websense, Inc. July 2009 - (Free Research) The monetizing of economic crime in Web 2.0 makes Web security a top priority for security pros. Traditional defenses are obsolete, so read this presentation transcript, taken from the video cast of the same name, and learn best practices for creating a new approach to Web security.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Deliver Application Integration Projects in Days by Cast Iron Systems February 2009 - (Free Research) This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.  (WHITE PAPER) READ ABSTRACT |

Five Cost-Effective Ways to Enable Fast Recovery by i365, makers of Evault January 2010 - (Free Research) Data protection is about more than backup. It’s also about the ability to recover data in the event of loss, and to get back to business without delay. Read this white paper to learn 5 ways to ensure the most rapid return to operations and minimize data loss under each recovery scenario your company may face.  (WHITE PAPER) READ ABSTRACT |

IBM WebSphere Cast Iron Cloud integration Integrate Microsoft Dynamics in days by IBM April 2012 - (Free Research) This brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions.  (WHITE PAPER) READ ABSTRACT |

Power and Cooling- Strategies to Help Cut Data Center Costs in 2011 by AMD February 2011 - (Free Research) While already on the lookout for ways to reduce costs, large enterprises are under increasing pressure to use less energy. Inefficient or end-of-life servers can cost more to run than they are worth because they continue to draw power for cooling. Read this white paper to learn the solution to this problem.  (WHITE PAPER) READ ABSTRACT |

Closing the Gaps in Enterprise Data Security: A Model for 360 degree Protection by Sophos, Inc. June 2009 - (Free Research) This paper examines the primary data threats that currently concern chief security officers (CSOs) and IT security management within enterprises, and recommends best-practice techniques to minimize and overcome risks to data security. These best practices have been successfully implemented and deployed in organizations.  (WHITE PAPER) READ ABSTRACT |

Closing the Gaps in Enterprise Data Security: A Model for 360 degree Protection by Sophos, Inc. June 2009 - (Free Research) This paper examines the primary data threats that currently concern chief security officers (CSOs) and IT security management within enterprises, and recommends best-practice techniques to minimize and overcome risks to data security. These best practices have been successfully implemented and deployed in organizations.  (WHITE PAPER) READ ABSTRACT |

Stories That Move Mountains: Improve your presentation skills by ComputerWeekly.com November 2012 - (Free Research) Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals.  (BOOK) READ ABSTRACT |

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