10 Whitepaper On-Line White Papers, 10 Whitepaper On-Line Software, 10 Whitepaper On-Line Research, Hardware and Services

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 05, 2010 - (Free Research)

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.

(VIDEO)

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Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation

March 01, 2012 - (Free Research)

In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.

(WHITE PAPER)

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The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)

July 23, 2010 - (Free Research)

This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.

(WHITE PAPER)

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Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge

November 05, 2009 - (Free Research)

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 17, 2011 - (Free Research)

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

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DataShare by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

(HARDWARE PRODUCT)

SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.

(HARDWARE PRODUCT)

Ensure High Availability with Proactive Support Services by Hewlett-Packard Company

May 11, 2012 - (Free Research)

Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management.

(WHITE PAPER)

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Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company

May 11, 2012 - (Free Research)

Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.

(WHITE PAPER)

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A Better Option for Hardware and Software Support by Hewlett-Packard Company

May 11, 2012 - (Free Research)

Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.

(WHITE PAPER)

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Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Ten Factors To Consider For Business Grade WLANS by Avaya

December 05, 2011 - (Free Research)

Access this whitepaper for a list of 10 key factors to consider when creating a business grade WLAN.

(WHITE PAPER)

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10 Mobile Security Requirements for the BYOD Enterprise by Accellion, Inc.

March 30, 2012 - (Free Research)

This asset explains why organizations should search beyond Mobile Device Management (MDM) policies in the workplace and implement a Mobile Content Management solution to help keep users, devices, and – most importantly – corporate data secure.

(WHITE PAPER)

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10 Gigabit Ethernet Virtual Data Center Architectures by Dell, Inc.

November 22, 2011 - (Free Research)

The combination of a consolidated data center with a virtualized 10GbE data center can offer your company numerous benefits, including increased adaptability, improved business continuance, and reduced space requirements.

(WHITE PAPER)

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Automatic Service Migration in WebLogic Server by Oracle Corporation

July 01, 2008 - (Free Research)

View this whitepaper and learn how Oracle WebLogic Server 10.3 adds support to the WLS Clustering infrastructure by eliminating the need for human intervention through the use of automatic migration.

(WHITE PAPER)

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Compare and Contrast SPB and TRILL by Avaya

November 01, 2011 - (Free Research)

With the amount of data center consolidation occurring today, moving to server virtualization has happened very quickly. This whitepaper discuss SPB and TRILL, two emerging technologies that wish to virtualize networks without adding complexity.

(WHITE PAPER)

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IDC Whitepaper: Measuring the Business Value of Converged Infrastructure in the Data Center by HP & Intel

October 31, 2011 - (Free Research)

HP, a global provider of IT solutions and an early innovator in converged infrastructure systems, provides a complete portfolio of hardware, software, and services for enabling greater/faster deployment of converged infrastructure solutions in data center environments.

(WHITE PAPER)

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ESG Whitepaper – VMware’s vSphere Storage Appliance: High Availability for Small IT Operations by VMware, Inc.

October 03, 2011 - (Free Research)

While maintaining high availability is critical in every business to avoid downtime and keep systems running smoothly, it can be very costly. This white paper introduces a new, automated storage solution that offers a cost-effective alternative approach to ensuring high availability and business continuity.

(WHITE PAPER)

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WAN and VPN Solutions: Choosing the Best Type for your Organization by XO Communications

March 07, 2012 - (Free Research)

This whitepaper describes the different WAN and VPN options organizations have, and helps you figure out which would be the best for your particular needs.

(WHITE PAPER)

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Maximizing ROI with the Microsoft-Polycom Unified Communications Solution by Polycom, Inc.

August 10, 2010 - (Free Research)

This whitepaper, aimed strategic decision makers, will discuss how you can reduce telephony costs, maximize your ROI and improve your business collaboration and communication activities.

(WHITE PAPER)

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Six Recommendations to Ensure your VM Backup is Recoverable! by Veeam Software

January 30, 2012 - (Free Research)

Are you using the right tools to back up your virtual machines and can those tools guarantee that those VM backups are recoverable? Download the new whitepaper by Microsoft MVP and VMware vExpert, Greg Shields, and get the 6 recommended action items that make sure your VM backup is recoverable.

(WHITE PAPER)

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