With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. 

Uninterruptible Power Supply (UPS) terminology is a complex subject, often made more confusing by the competing marketing claims of various manufacturers. This paper explains this terminology and discusses the capabilities and limitations of the various classifications. 

This white paper introduces MED-V (Microsoft Enterprise Desktop Virtualization), Microsoft’s enterprise-oriented tool for delivering legacy applications in virtual machines running on clients across your business network. 

People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason. 

This videocast exemplifies a unified communications system that enables companies to experience real-time business communications solutions that allow them to collaborate in any mode they want—voice, video, email, or IM—on virtually any device they want. 

This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. 

Disaster recovery is essential for mitigating the various threats to the data center, and nowhere is this more true than the healthcare sector. Access this resource for a full analysis of the disaster recovery landscape in the healthcare industry and to learn how disaster recovery goes hand-in-hand with exceptional patient care. 

Access this white paper for survey results that discuss asset and revenue growth in the financial industry. 

This white paper explains the differences between the de-duplication approaches, discusses the strengths and limitations of each, shows how different backup tasks are likely to benefit from them, and talks about the business benefits. 

The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.” 

Jericho Forum aims to develop and influence information and communications technology(ICT) security standards.  These will facilitate the secure interoperation of ICT to support collaboration and commerce over open networks, within and between organisations, based on a security architecture and design approach entitled de-perimeterisation.