Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide HeadquartersWelcome, Guest      sign in | register | help


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Research Abstract
Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI
by SPSS Inc. Worldwide Headquarters

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Published on: December 31, 2008
Type of content: WHITE PAPER
Format: Unknown
Length: 11 pages
Price: FREE

Overview:
Today, businesses must be prepared to merge all kinds of data: structured
and unstructured, quantitative and qualitative, information around transactions, customer attitudes, preferences and expectations in order to acquire, retain and grow profitable customer relationships. In doing so, companies that successfully implement predictive analytics will drive profitable growth, enhancing their bottom line.


This whitepaper makes the case for using predictive analytics as a catalyst for that growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data, and then taking proactive steps to establish new processes and activities based on that knowledge to achieve stellar ROI results.

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