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  1 - 19 of 19

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software
July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software
June 2008 - (Free Research) This document covers all the bases with CRM in the service provider environment, the pitfalls if you don't and the benefits when you do.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Using Web-based Support Tools to Improve Customer Service by CRMindustry.com (E-mail this company)
June 2007 - (Free Research) The Web has been the focus for some time of businesses looking to improve processes and deploy technologies surrounding service delivery. Learn how Service-centric organizations have already integrated their in-house service and support applications to improve customer interaction on the web.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Supportindustry.com 2006 Service and Support Metrics Survey by CRMindustry.com (E-mail this company)
March 2006 - (Free Research) In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries. The data gathered provides valuable insight into a range of issues and challenges important to service and support executives. Read our fourth annual report covering trends in service and support.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Blaze Advisor Business Rules Management System by Fair Isaac Corp.
March 2008 - (Free Research) This white paper explores what it takes to automate business decisions and discusses why Blaze Advisor® business rules management system is the best choice for business rules management.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Increase First Contact Resolution: The Key to Superior Support by Citrix Online-GotoAssist
July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

Numara® Track-It! 8 Overview Webinar by Numara Software
March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

CSS Paper: Early Efforts at Web 2.0 Brokerage Will Challenge Existing Providers by Actuate Corporation.
July 2008 - (Free Research) The development of Web 2.0 technologies enhance the functionality and flexibility of the Web as a content and delivery mechanism, that enable the emergence of the "community" as a market, collaborative and creative force.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

A Disruptive Force in the Analytics Industry – LMG Service Sets a New Benchmark for Retail Analytics thanks to Kognitio by Kognitio
July 2008 - (Free Research) In this case study Loyalty Management Group (LMG), tried to find a way to offer retailers and suppliers the ability to analyze full Electronic Point of Sale (EPOS) data volumes to help them gain insight, intelligence and statistical confidence.
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance by IBM.
March 2008 - (Free Research) This paper explains how to excel at customer service using the best tools for the task.
(WHITE PAPER) GO TO WHITE PAPER

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape
June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Encouraging Independence: Promoting Consumer-Driven Health Plans and Decision Support Tools in the Workplace by Workscape
June 2008 - (Free Research) Rising costs, shifts in employment, and ever-changing benefits plans are driving a cross-industry move to alternative HR services that give employees clear information, more relevant choices, and greater autonomy.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Mastering High Performance through Data Management for Consumer Goods Companies by Accenture.
June 2008 - (Free Research) As partners in some countries join to collaborate in a multi-polar world, the amount of data increases and the chances for error balloon, master data management helps bring continued high performance in the demanding consumer-goods market.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company)
April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.
(ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company)
July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.
(ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company)
RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Increased Productivity, Decreased Cost, Happier Employees with HelpDesk Software by TechExcel, Inc. (E-mail this company)
April 2006 - (Free Research) Replace existing help desk software because of poor performance and an unresponsive vendor. The new software needed to be easier to use, require less administration, and cut costs. Most importantly, the new software needed to support the informational needs of managers and support staff without requiring them to learn any new technical skills.
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

HelpConnection.NET - .NET Help Desk Solution by Expinion.net
The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

HelpConnection.NET Solution Trial Version .NET Help Desk by Expinion.net
October 2007 - (Free Research) We're sure that you'll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want!
(DEMO) READ ABSTRACT | GO TO DEMO

1 - 19 of 19

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