Collective Intelligence: Capitalizing on the crowd by IBM
January 31, 2012 - (Free Research)
Read this report for collective intelligence applications, such as: identifying new opportunities to differentiate your organization or serve new markets; tapping into outside skills and experiences to deliver on business imperatives; and predicting outcomes of today's increasingly complex business challenges.
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Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com
May 20, 2013 - (Free Research)
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM).
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Optimize your IT operations with effective software asset management by IBM
August 11, 2011 - (Free Research)
Enterprise Strategy Group. Effective software asset management in today’s dynamic computing environments requires significant levels of automation and integration in order to keep up with the fluid nature of emerging software environments.
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Data Integration Platforms - Talend by Talend
August 01, 2011 - (Free Research)
In this white paper, Philip Howard reviews the current market for data integration platforms, paying particular attention to open source offerings from Talend.
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Optimising the collection Process by Aspect
December 19, 2012 - (Free Research)
This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more.
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The Importance of Real-Time Executive Dashboards by ASG Software Solutions
February 24, 2011 - (Free Research)
Join Jean-Pierre Garbani, Forrester vice president and principal analyst, and Ed Hallock, ASG's senior dirctor of product management, for this informative webcast.
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The State of Customer Data Integration 2012: The What, Why & How of CRM Integration by Scribe Software Corporation
August 20, 2012 - (Free Research)
Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.
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Using Social Media to Deepen Your Customer Relationships by Infor
November 24, 2010 - (Free Research)
Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers.
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Business-to-Business Data Integration in a SOA World by Progress DataDirect
July 2008 - (Free Research)
ZapThink, a leading IT advisory and analysis firm for XML, Web Services, and Service Orientation technologies, has released a new podcast on Business-to-Business Data Integration in a SOA World.
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How CFOs Use Business Intelligence to Turn Finance from Record Keepers to Strategic Advisors by MicroStrategy Incorporated
June 2010 - (Free Research)
This TDWI Best Practices report identifies how business intelligence (BI) enables finance and accounting executives, managers and analysts to be powerful agents of organizational change. The paper includes practical advice and best practices for finance departments to partner with IT to leverage financial and non-financial data strategically.
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SAS® Business Analytics for IT Leaders by SAS Institute Inc.
October 2010 - (Free Research)
IT leaders, tasked to satisfy the needs of their own business units while satisfying the changing needs of all other business units, face a wide variety of challenges. This white paper identifies the key issues that must be addressed and provides a clear strategy for solving them. Read on to learn more about SAS® Business Analytics for IT leaders.
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Got Bad Data? Part 2 - Applying Business Analytics Webinar Series by SAS Institute Inc.
June 2009 - (Free Research)
SAS presents part 2 of their webinar series “"Got Bad Data?”. In this latest installment, we'll be discussing the Business analytics framework, data quality as a process, data collection, following data flows and uses, data quality and metrics, and continuous learning and improvement.
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SAP In-Memory Computing Video by SAP America, Inc.
May 2011 - (Free Research)
Ever wondered how information can be accessed before a customer even leaves the store? With “real” real-time computing companies can make smarter, faster decisions every minute of the day. View now to see how in-memory technology can work for you.
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Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.
April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
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CUSTOMER DATA INTEGRATION (CDI) by Wipro Technologies
February 2008 - (Free Research)
Customer Data Integration technologies can help to create a single, informative, accurate and timely view of the customer across the enterprise which can be used intelligently to achieve the banks objectives.
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Protect Your Customer Data for Peace of Mind by Cisco Systems, Inc.
February 2008 - (Free Research)
When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind.
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Cisco Growing with Technology Awards 2007 by Cisco Systems, Inc.
February 2008 - (Free Research)
Cisco Growing with Technology Awards Program recognizes the creative ways organizations use technology to improve the way they do business or serve their communities.
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