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10 Things To Know About ITO: Determining If IT Operations Outsourcing is Right for You by CIBER

March 2008 - (Free Research) This white paper offers 10 important things to know about IT operations outsourcing to help you understand the relevance of ITO outsourcing, determine if ITO outsourcing is right for your organization, evaluate outsourcing partners, and be aware of important factors that influence the success or failure of ITO outsourcing engagements.
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Three Keys to Effective Service-oriented Architecture Governance by Accenture (E-mail this company)

December 2007 - (Free Research) While most leading companies’ IT organizations are well on the way to adopting service-oriented architecture capabilities, many find their progress slowed by questions about who owns business services. This paper explains that organizations adopting an SOA governance discipline increase their efficiency and improve their business responsiveness.
(VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Resource Center: Outsourcing and Optimizing Your Business by Cisco Systems, Inc

February 2008 - (Free Research) Discover 10 ways that technology can help optimize and make your business more efficient with access to BizWiseTV's interactive Outsourcing Resource Center.
(DEMO) READ ABSTRACT | GO TO DEMO

SoftBrands: YOUR AMBASSADOR TO CHINA by SoftBrands, Inc.

March 2008 - (Free Research) Softbrands drives projects that range from single- to multi-site deployments. Explore how Softbrands can help you implement SAP applications and can provide direct sales, support services, product implementation, development and helpdesk resources.
(VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Web 2.0 is Here - Is Your Web Infrastructure Ready? by Akamai Technologies (E-mail this company)

February 2007 - (Free Research) This white paper outlines today’s B2C Web site trends and explains the challenges associated with dynamic content, whether dynamically generated or the result of personalization techniques. It also introduces the requirements for reliable, scalable, and secure delivery of dynamic content, so that enterprises can maximize their Web site’s value.
(VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Secure Internet Single Sign-On 101 by Ping Identity Corporation

March 2008 - (Free Research) This white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution.
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Developing a Business Continuity Strategy by CDW Corporation

March 2008 - (Free Research) This white paper discusses the technologies and techniques necessary for an optimized business continuity strategy.
(VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

How to Succeed with Offshore Software Testing When Almost Everyone Else Fails by TESTCo (E-mail this company)

August 2007 - (Free Research) Offshore software testing projects fail at a greater rate than most other types of offshore projects. Most of the research into this problem points to very generic reasons. This paper identifies why offshore software testing projects fail, quantifies the impact of a failure and gives a list of actions that can prevent failure from happening.
(VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Metastorm ProVision 6.0 by Metastorm

Metastorm ProVision 6.0 moves you beyond modeling - enabling you to respond to change quickly, define innovative solutions and transform your enterprise. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Business Process Management - Enabling Innovation and Business Agility in Financial Services by Metastorm

February 2008 - (Free Research) Institutions that have already adopted BPM - such as the Metastorm BPM® customers highlighted in this report - are reaping the rewards of early adoption in the form of greater efficiency, lower costs and increased productivity.
(VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

How to Protect Your Critical Resources with Identity-based Access Control by AEP Networks

April 2008 - (Free Research) This paper addresses the concerns facing network security architects and introduces AEP IDpoint as an advanced IBAC solution that meets datacenter security needs and satisfies modern business security challenges.
(VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Business Process Outsourcing for Life and Annuities by Fiserv Insurance Solutions.

The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels. 
(SERVICE) GO TO DETAILED REPORT

The Coming Carrier Network Infrastructure - A Very Different Landscape New Partnerships, New Business Models for Tomorrow's Telcos by Alcatel Lucent

May 2008 - (Free Research) To compete in this new environment, operators are rethinking their business models and are turning to outsourcing arrangements as a way to enhance their competitive positioning. Ownership of the network infrastructure is increasingly being viewed a…
(VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

The Business Case for Outsourcing Software Testing to Vietnam by Logigear Corporation (E-mail this company)

February 2007 - (Free Research) This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries including a US software testing firm with a facility in Vietnam.
(VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Offshore Software Test Automation: A Strategic Approach to Cost and Speed Effectiveness by Logigear Corporation (E-mail this company)

February 2007 - (Free Research) The following white paper presents an executive overview of an innovative approach to integrating global resourcing and the latest test automation methodologies and tools. This approach can effectively help any software development organization meet their goals of time-to-market, cost containment, and quality.
(VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

The Business Case for Outsourcing Software Testing to a Separate Vendor by Logigear Corporation (E-mail this company)

June 2006 - (Free Research) This paper will explore both the single-source, and the multi-source approach to application development outsourcing, highlighting the advantages and disadvantages of each, and pointing out the distinct advantages that multi-sourcing has over single-sourcing.
(VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Hosted CRM vs. In-House: Which Direction Should Your Company Take? by CRMindustry.com (E-mail this company)

January 2005 - (Free Research) One of the most animated arguments over the last couple of years has centered on whether to deploy CRM technologies in-house or "rent" them, outsourcing their implementation to an application service provider. Whatever options customers choose, CRM deployments are moving beyond the less-than-stellar early years to deliver some real, provable ROI.
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Understanding the Principles of Global Sourcing by Infosys Technologies (E-mail this company)

May 2007 - (Free Research) Global sourcing introduces new kinds of complexities. Companies must communicate requirements for regulatory and privacy compliance, and design methods to protect intellectual property. This paper helps explain the costs, risks, and benefits of global sourcing that must be understood in order to make informed strategic organizational decisions.
(VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Seven IT Strategies to Help Survive the Downturn by CompuCom Systems Inc.

April 2008 - (Free Research) The U.S economy is slowing and, whether it turns into a deep recession or continues to be a mild downturn, the predictions of tougher times ahead have CIOs and company executives developing a wide range of contingency plans.
(VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Enterprise Business Process Management (BPM) Solution: OmniFlow by Newgen Software Inc (E-mail this company)

With Newgen's Enterprise Business Process Management (BPM) Solution, you can build performance management and agility in your business processes by centralization and automation for direct business benefits of productivity, improved customer service, better visibility and overall competitive advantage. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Global Sourcing - A competitive Advantage by Newgen Software Inc (E-mail this company)

October 2006 - (Free Research) The cyclical process of software product development can be managed by utilising Global Resourcing Options. Key areas that can be addressed by OPD are competence management and portfolio management in a multi-project environment.
(ARTICLE) READ ABSTRACT | GO TO ARTICLE

Case Study: Insurance process automation for new business, claims and customer service at one of the largest Life Insurance Company by Newgen Software Inc (E-mail this company)

April 2007 - (Free Research) NEWGEN provides end to end solutions, which are based on its robust products, such as Omniflow, OmniDocs and OmniScan. Insurance firms can leverage NEWGEN domain expertise to implement solutions that not only satisfies today's requirements but are also scalable to handle challenges of tomorrow, as was done by this Life Insurance firm.
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Solution for Health Claims/HCFA Processing for one of the largest BPO Company by Newgen Software Inc (E-mail this company)

March 2007 - (Free Research) The objective for the automation of Health Claim Business process was to make the transaction processing services more efficient and productive. The client was looking for a unified business process workflow automation solution to support the business needs of its health claims processing & EDI output generation per ANSI 837 standard guidelines.
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Outsourcing Claim Processing - Case Study for a leading Healthcare Payer Organization by Newgen Software Inc (E-mail this company)

April 2007 - (Free Research) The end client is one of the largest healthcare companies in the USA. They have retained a leading Business Process Outsourcing (BPO) to outsource its claims processing. Newgen helped with best practices and reduced operating costs by automating the imaging and claims processes.
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Credit Card Process Automation and Outsourcing for one of the Largest Bank by Newgen Software Inc (E-mail this company)

October 2006 - (Free Research) The Business Process Outsourcing division provides innovative, effective, and high-quality services to customers all over the world. These include a full suite of Contact Center Services, Technical Helpdesk, and Back Office Services, delivered through various service delivery channels, aided by best-in-class technology infrastructure.
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

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