The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more... >> Discover more offerings from SAP America, Inc..

The new business of technology: extend, transact and optimize by IBM July 31, 2012 - (Free Research) New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations.  (WHITE PAPER) READ ABSTRACT |

A Leader in Forrester's Smart Process Applications Wave by Kofax, Inc. May 16, 2013 - (Free Research) This evaluation from Forrester looks at both the current capabilities of vendors to support cases and their potential to support projects and operations. Read now for an in-depth smart process application evaluation so you can make a more informed decision.  (WHITE PAPER) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 10, 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

Bursting with HP CloudSystem by HP & Intel® November 30, 2012 - (Free Research) Managing service delivery across multiple clouds is a challenge. In this white paper, discover how cloud bursting – a feature of HP CloudSystem – can help you easily conquer this challenge from a single point of control. View now to learn more!  (WHITE PAPER) READ ABSTRACT |

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc. August 2008 - (Free Research) This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.  (WHITE PAPER) READ ABSTRACT |

Leading the Way in Managed Services by Zenith Infotech June 2008 - (Free Research) Learn how Zenith enables Managed Services Providers to deliver a complete infrastructure solution to their clients. You'll be able to realign your staff to focus on more revenue generating projects and scaling business by obtaining new clients.  (WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Web Content Management by SDL Web Content Management Solutions Division September 2010 - (Free Research) This Magic Quadrant will help CIOs and business and IT leaders that are analyzing their Web strategies to assess whether they have the right Web Content Management offering to support them. Use this Magic Quadrant to understand the fresh vitality in the WCM market and how Gartner rates the leading vendors and their packaged products.  (WHITE PAPER) READ ABSTRACT |

Business Process Orchestration Helps Organizations Improve Customer Satisfaction and Profitability by SAP America, Inc. August 2011 - (Free Research) This white paper looks at the increasing use of orchestration technologies to improve business processes that span two or more applications.  (WHITE PAPER) READ ABSTRACT |

SAP NetWeaver Business Process Management Resource Center by SAP America, Inc. August 2011 - (Free Research) Visit this resource center now to access videos, white papers and more about the features and benefits of one such BPM tool. Included is a 'request a quote' feature which will allow you to gauge the costs associated with such a project without committing to any purchase.  (RESOURCE CENTER) READ ABSTRACT |

Gartner Magic Quadrant: Selecting a vendor by IBM November 2011 - (Free Research) The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors.  (WHITE PAPER) READ ABSTRACT |

Three Steps to Progress BPM from Project to Program by IBM August 2011 - (Free Research) This white paper describes how the trend of broader BPM programs has changed what companies need in terms of BPM technology and “know-how.” Continue reading to learn three steps for helping establish a solid foundation for a BPM program that can enable your organization to easily scale its process improvement capability.  (WHITE PAPER) READ ABSTRACT |

Business Continuity and Resiliency Services from IBM by IBM June 2010 - (Free Research) When disaster strikes, business must keep moving. Combing the advantages of a cloud computing infrastructure, IBM helps deliver business continuity and resiliency solutions based on tested methodologies designed specifically for your enterprise. Read this paper and learn how cloud computing can give you access to your data no matter what.  (WHITE PAPER) READ ABSTRACT |

International Marketing Company Gains Quick and Easy Messaging Disaster Recovery by Microsoft August 2007 - (Free Research) This case study examines the benefits Catalina Marketing began reaping once they signed up for Microsoft Exchange Hosting Services.  (CASE STUDY) READ ABSTRACT |

Business Process Management as a Blueprint for Mobile Workforce Management by ViryaNet Ltd (E-mail this company) January 2012 - (Free Research) Read this white paper to learn the fundamentals and benefits of business process management (BPM), and how BPM systems work so well the mobile workforce management industry.  (WHITE PAPER) READ ABSTRACT |

Defining the Business Change Agenda   by ComputerWeekly.com May 2013 - (Free Research) Is business transformation really the key to success ? This research from analyst group Freeform Dynamics offers some answers.  (ANALYST REPORT) READ ABSTRACT |

Evolving Security: 5 Reasons to Outsource Network Security Management in Today's Threat Environment by XO Communications April 2012 - (Free Research) <p>Discover five reasons why outsourcing your network security management can help you combat malware, hackers, and the evolving threat landscape.</p>  (WHITE PAPER) READ ABSTRACT |

Mission Cloud: Jumpstart IT as a Service by CSC January 2012 - (Free Research) This webcast is designed to help companies design and execute a successful cloud deployment plan. Obtain cloud survey results from your peers and discover key questions to consider as you get started.  (WEBCAST) READ ABSTRACT |

SunGard Cloud Computing: Resiliency is the Key to Success by SunGard Availability Services August 2010 - (Free Research) Welcome to cloud computing. This white paper will briefly explain what cloud computing is, review the facts which underlie the hyperbole, and will consider both the benefits and challenges that it brings to organizations.  (WHITE PAPER) READ ABSTRACT |

Extending CA IT Client Manager with CA Auto Suite for Data Centers by CA Technologies June 2011 - (Free Research) Virtualization has already started to transform the data center from static to dynamic, and hybrid clouds promise to add elasticity as the next dimension. Read about new data center technology that addresses the new requirements needed to support the latest generation of dynamic data centers.  (ANALYST BRIEF) READ ABSTRACT |

Collaborative Sourcing: The Keys to Unlocking Greater Value by Ariba, Inc. December 2011 - (Free Research) This report looks at how a collaborative sourcing approach can help sourcing teams deliver greater value to the enterprise.  (WHITE PAPER) READ ABSTRACT |

Evernote Accelerates Company Growth by Enlisting ABBYY by ABBYY April 2010 - (Free Research) Read this case study to learn how Evernote came to choose ABBYY and how it turned out to be very successful for them. Continue reading to learn more about the features and benefits of ABBYY FineReader Engine.  (CASE STUDY) READ ABSTRACT |

itelligence Support Advantage by itelligence, Inc. March 2010 - (Free Research) Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support.  (VIDEOCAST) READ ABSTRACT |

Maximizing ERP Return on Investment with On-Demand Support Services by itelligence, Inc. May 2009 - (Free Research) The current economic environment challenges manufacturers seeking to capitalize on their enterprise resource planning (ERP) software: How can a company increase ERP functionality while reducing operating costs and even head counts? To achieve this difficult balance, many manufacturers have turned to on-demand ERP-support services.  (WHITE PAPER) READ ABSTRACT |

Your Business May Be Part of a Network - But Is It Truly Connected? by Crossgate April 2010 - (Free Research) Business networks are key to competitive advantage. How businesses connect and communicate with partners in their business networks is important in this global economy. This article offers suggestions and examples of how to avoid getting bogged down in maintaining a business partner network and instead focuses on a business’s key differentiators.  (WHITE PAPER) READ ABSTRACT |

Case Study: London Life Insurance by Pitney Bowes Business Insight July 2010 - (Free Research) London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business.  (CASE STUDY) READ ABSTRACT |

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