TouchPoints TV: Rochelle Schard, Infor by Infor WFM Workbrain
February 06, 2012 - (Free Research)
In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM).
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Workforce Management Software Best Practices by Infor WFM Workbrain
February 07, 2012 - (Free Research)
Workforce management (WFM) helps manufacturers improve operational efficiency and enable them to establish control over their enterprise. This e-guide offers an expert definition of WFM software and divulges best practice tips for deployment.
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HR Best Practices: Delivering Strategic Value to the Enterprise by SAP America, Inc.
December 31, 2009 - (Free Research)
To be a true strategic partner to management, human resources (HR) requires process and systems excellence. HR needs to know the business — the drivers, mission, and challenges. Read this IDC white paper to learn how to achieve excellence in HR by focusing consistency, integration, insight, responsiveness, and agility.
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Talent Wars: The struggle for tomorrow’s workforce by SAP America, Inc.
January 27, 2012 - (Free Research)
This Economist Intelligence Unit report features results of a survey taken by 587 global market CEOs, CFOs, and CIOs on the shortage of talent for the demanding workforce.
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Leverage WFM for exceptional customer experiences by Infor WFM Workbrain
December 16, 2011 - (Free Research)
Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention.
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Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.
January 24, 2012 - (Free Research)
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
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Unlock the Power of SAP with Force.com by Salesforce.com
January 26, 2012 - (Free Research)
Download this white paper to discover how to unlock the full potential of your core operational systems and what to look for in your app development platform.
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Start with Why: How Great Leaders Inspire Action by Citrix Online Go To Meeting
January 25, 2012 - (Free Research)
Watch this on-demand webinar to hear Simon Sinek, leadership expert and best-selling author, explain how great leadership and real inspiration starts with Why and what changes you can make – in both your business and personal life – to achieve the same success.
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Tips For Choosing Workforce Management Software by Infor WFM Workbrain
January 24, 2012 - (Free Research)
This guide provides tips and strategies for how to narrow your workforce management (WFM) software search. Use the steps provided to make the selection process less overwhelming and come out with a platform that is a perfect fit for your enterprise.
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Web-Driven Workforce Management Software Branches Out by Infor WFM Workbrain
January 24, 2012 - (Free Research)
This guide details how workforce management (WFM) software companies are incorporating support for mobile devices into their products and offering the application as software-as-a-service (SaaS). Read more to uncover the employee benefits associated with this strategy.
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Build a Team Culture Among Your Employees by Citrix Online Go To Meeting
January 13, 2012 - (Free Research)
Unleash the the power of human resources in your organization by focusing on 5 core concepts: stability, focus, consistency, teamwork and velocity. Learn how you can transform your company culture, open channels of communication and build a teamwork environment.
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Call Center Workforce Management Software Best Practices by Infor WFM Workbrain
January 05, 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.
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Tips For Implementing Workforce Management Software by Infor WFM Workbrain
January 05, 2012 - (Free Research)
Explore this expertly-compiled e-guide to find out how support for mobile devices and Software as a Service (SaaS) WFM could expand the use of workforce management (WFM) software and help position it as a core enterprise platform.
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Management Skills for Every Leader by Global Knowledge
December 06, 2011 - (Free Research)
What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more.
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Improving Employee Productivity with Cisco® Unified Mobility by Global Knowledge
August 27, 2009 - (Free Research)
This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.
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Dealing with Specific Types of Difficult People by Global Knowledge
October 2008 - (Free Research)
One thing you can be sure of: If you don't do something about the "thing" that someone is doing that makes them difficult for you, you'll continue to get more of it.
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Mobile Solutions for Increasing Sales Productivity and Revenue by Sybase, Inc.
March 2010 - (Free Research)
The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization.
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