Talent Management - The New Business Imperative by SAP America, Inc.. Read this report to discover the views of senior human resource (HR) and information technology (IT) executives and CEOs at large and midsize companies about the talent shortage more... >> Discover more offerings from SAP America, Inc..

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enhance the Productivity of Your Workforce by Cisco Systems, Inc March 2008 - (Free Research) Learn how Cisco solutions can make the integration of business applications with voice communications simple and cost-effective in this podcast. (PODCAST) READ ABSTRACT | GO TO PODCAST

Keeping Your Workforce Connected by Cisco Systems, Inc March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. And it's an especially important step for small and medium-sized businesses (SMBs). (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Deliver Full Workforce Optimization and Build the Optimal Service Solution by SERVICEPower. February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Changing Business, Changing Lives by Avaya, Inc June 2008 - (Free Research) Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Communications Tools for the Effective Worker by Avaya, Inc June 2008 - (Free Research) This document explores the communications dilemmas faced by workers, management, technology teams, and organizations as a whole. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Is Your Company Ready for Enterprise 2.0? by Jive Software July 2008 - (Free Research) Is your company ready to leverage web 2.0 software? This whitepaper provides a self-assessment framework that steps organizations through understanding factors that affect collaborative social software adoption in the business world. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

5 Keys to Developing an Awareness Program by Polivec April 2008 - (Free Research) Whether your focus is on Human Resources, IT security, regulatory compliance or just following best practices, achieving compliance begins with a quality employee awareness program. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

The Path to Intelligent Communications by Avaya, Inc February 2008 - (Free Research) This white paper defines and details the benefits of service-orientated communications. Learn how service-orientated communications can revolutionise the management and features of your contact center. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Creating a Performance-Driven Culture with High-Impact Management Practices by Plateau System LTD. May 2008 - (Free Research) Performance management helps to drive a high-performance culture by assessing, coaching, developing, and rewarding employees against the business objectives. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

A Practical Guide for Effective Performance Management: 10 Key Practices to Ensure Ongoing Success by Plateau System LTD. March 2008 - (Free Research) The goal of the paper is to offer practical guidance on effective performance management through the use of proven key practices. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

NASA Launches Consolidated Learning Management System by Plateau System LTD. March 2008 - (Free Research) NASA selected the Plateau LMS and named the new system SATERN, as it was necessary to provide effective management of training and career development activities to increase efficiencies and reduce costs. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Western Union: Connecting Strategy and People Globally by Plateau System LTD. March 2008 - (Free Research) For more than 150 years, The Western Union Co. has helped to connect friends, family and businesses around the world. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

10 Steps to Getting Started with Performance Management by Plateau System LTD. March 2008 - (Free Research) All business leaders are interested in building the performance of their workforce, but few organizations are successfully implementing initiatives today. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Build a Multigenerational Performance Management Strategy by Plateau System LTD. March 2008 - (Free Research) Inclusion is the key to performance management success, and today's leading organizations are crafting performance management strategies to meet the needs of an increasingly diverse workforce and keep all workers engaged, productive and happy. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Out of the Cubicle and into the Field - Mobility Matters in Extending Public Service Delivery by BlackBerry March 2008 - (Free Research) This paper from the Center for Digital Government explores the drivers and benefits of going mobile in the public sector. It also includes success stories from early adopters, as well as suggestions for getting started. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Extending Human Resources Self-Service Applications To the Unconnected Workforce Using Kiosks by Netkey, Inc. (E-mail this company) February 2007 - (Free Research) Learn how to maximize the ROI of your human resources self-service initiatives. Extend HR processes to traditionally unconnected workers in factories, distribution centers, retail stores, bank branches, and other locations using kiosks to reduce costs, improve employee performance, and increase HR staff productivity. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Workscape: Bringing Time to Value to the Mid-Market by Workscape June 2008 - (Free Research) Workscape is a Marlborough, Massachusetts-based provider of human resource solutions and it defines midmarket as companies with fewer than 10,000 employees. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

7 Steps to a Healthier Wellness Program by Workscape June 2008 - (Free Research) Wellness programs can play a vital role in lowering costs, improving the employee’s health, reducing risks, and increasing productivity. Follow these 7 steps to a healthier program. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Finding the Quick FIX: Making Pay-For-Performance Work Better Today! by Workscape June 2008 - (Free Research) This paper provides a brief summary of the significant forces reshaping the workplace that present both exciting opportunities and serious threats. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Is there any Strategy in Your Strategic Plan? by Actuate Corporation. May 2008 - (Free Research) Strategy is the common thread of an integrated planning and management system, and forms the basis for communicating the organization's approach for improving mission effectiveness for stakeholders. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless. June 2008 - (Free Research) Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Keeping the Right People: Making the Right Decisions When It Counts by Vurv Technology May 2008 - (Free Research) The purpose of this Executive White Paper is to help you avoid the pitfalls inherent in by any reduction in (work)force (RIF). It also details a solution that can assist companies in collecting employee data efficiently and keeping that private information secure. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Performance Tuning at Porsche by Vurv Technology May 2008 - (Free Research) Case Study: PCNA selected Vurv Express Performance and rolled it out for all managers which has allowed them to develop their people to reinforce as a high performance automotive brand. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

JobClock by Exaktime JobClock is a rugged battery-powered timeclock that is locked down at each jobsite 24 hours a day, rain or shine. Each worker carries keytabs on their own keyring that identifies them in the system.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

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