Scorecards help you define, monitor and manage your company's critical metrics. By translating tactics and strategies into specific, measurable objectives, scorecards help you link corporate strategy to operations and ensure that your company's goals are consistently defined, understood and communicated. 

Dell claims that its management solutions, based on Altiris, do more than HP's to simplify management. Are these claims valid? Ptak, Noel & Associates LLC (PNA) explored the logic behind these claims. Read this paper to see what the research reveals. 

This white paper explains how you should balance customer service and organization efficiency by using performance data. 

This paper offers practical advice on how to plan for, build, and market an analytics product. If you execute product development and rollout well, you can grow your business, build customer satisfaction, and improve the “stickiness” of your product. But like any great opportunity, success requires careful planning and attention to detail. 

While business intelligence (BI) tools can help small to midsized businesses (SMBs) understand how their business runs and capitalize on opportunities for growth, simply installing BI software does not guarantee its effectiveness. In this white paper, find a checklist of six essential factors for SMBs to consider when implementing BI tools. 

This white paper features results from a study by Aberdeen Group on mid-sized (or mid-market) organization on performance management. 

This study provides an overview of the different possibilities for accessing and integrating SAP data as well as their advantages and disadvantages in light of the growing demands on Business Intelligence in modern organizations. 

Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors. 

This paper from looks Ovum Research examines the key criteria and considerations you need to be aware of when evaluating your organizations BI and analytics strategy. 

Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. 

Read this paper to learn how the right application monitoring solution can help to protect revenue by monitoring the quality and timeliness of mission-critical applications. Quickly prioritize, triage and diagnose performance issues for better user satisfaction.  

Read this case study to find out how Blue Cross and Blue Shield of Florida combined application lifecycle management (ALM) best practices with performance management software to drive improvements in the performance and availability of their business-critical services. 

Read this paper to discover an automated, dashboard-driven, comprehensive system— customizable at the CIO and departmental level— that provides detailed visibility into every aspect of IT performance.