The Collaboration Advantage: Customer-Focused Partnerships In A Global Market by SAP America, Inc.
June 02, 2009 - (Free Research)
In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.
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Making a Case for Problem Solving in the Energy and Utilities Industries by IBM
July 12, 2010 - (Free Research)
Energy and utility companies can work smarter through better collaboration and greater insight, so that their employees can make more informed decisions that reduce costs, minimize waste and improve efficiency while improving customer satisfaction. Read this paper for more information.
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1to1 Executive Dialogue: Dialing in on Customers by Infor CRM
April 02, 2010 - (Free Research)
In this 1to1 Executive Dialogue, Don Peppers and Tony Compton talk about why CME companies need to improve their customer engagement initiatives, and the importance of customer analytics not only in retaining customers, but in increasing their share-of-wallet in such a highly competitive space.
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TiVo Reduces Call Center Costs by Google GSA
March 20, 2009 - (Free Research)
Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
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Drive Marketing ROI in the Cloud with Microsoft Dynamics CRM Online by Microsoft
August 23, 2010 - (Free Research)
Attend this webcast to see Microsoft Dynamics CRM Online in action, including integration to Microsoft Business Productivity Online Services (BPOS), and learn about customers who have used Microsoft Dynamics CRM Online to address topics including Internet marketing and Web-to-lead capture.
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Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft
August 23, 2010 - (Free Research)
Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.
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The Future Sales Force - A Consultative Approach by Microsoft
May 2007 - (Free Research)
Customer buying processes have changed forever, yet many small businesses haven't recognized the need for their sales forces to make changes. Read this paper to learn how your business can improve sales effectiveness through consultative sales processes.
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Accessible Transactional Reports by Xenos Group Inc.
June 2010 - (Free Research)
This paper discusses how having an accessible PDF as a standard electronic format for all clients removes the cost of special processing and makes the benefits available to any client who wishes to take advantage of them. Continue reading to learn about the many benefits of providing customers with easy access to transactional reports.
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Get On-demand Access to Accurate Tax Assignments for Cost-Effective Compliance by Pitney Bowes Business Insight
August 2010 - (Free Research)
This paper discusses how insurers that once relied on manual research or ineffective zip code look-ups have found that accurate, cost efficient tax jurisdiction assignment is now in reach. Market leaders have adopted best practices that make it easier to take advantage of up-to-date data and precise assignment whenever and wherever needed.
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Sales and Marketing: The New Power Couple by Microsoft
December 2008 - (Free Research)
This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.
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Telecoms Re-Invention - Death of the Traditional Telco by Art Technology Group (ATG)
August 2010 - (Free Research)
The communications provider landscape is evolving and telecoms companies need to adapt and rapidly to ensure they can survive, and hopefully thrive, on some of the new opportunities that emerge. Continue reading this paper to learn how telecom companies need to re-invent themselves in order to survive.
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect, Inc.
August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.
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Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect, Inc.
August 2010 - (Free Research)
Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.
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Enterprise Communications: The Next Decade by Aspect, Inc.
August 2010 - (Free Research)
This paper discusses how enterprise communications will continue to undergo significant changes during the next decade. Continue reading to learn what these changes in enterprise communications could be and what they could mean for your enterprise. You’ll also learn how to prepare for some of these major changes to ensure success for your company.
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