Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		Simplifying Contact Center Technology: Eliminating Complexity with a Single-Vendor On-Demand Contact Center Solution by Oracle Corporation - CRM on Demand. Computer Telephony Integration (CTI)-enabled contact centers from a single vendor provide significant cost advantages and offer increased reliability by minimizing overall more... >> Discover more offerings from Oracle Corporation - CRM on Demand.
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

Evaluating Financial Management Software ...Is it time for a change? by Microsoft March 2008 - (Free Research) Financial management software that becomes disjointed can impact the success and profitability of any business. Read this paper to learn how your business can streamline processes to manage accounting, project management, payroll and human resources. (VENDOR WHITE PAPER) GO TO VENDOR WHITE PAPER

The Future Sales Force - A Consultative Approach by Microsoft March 2008 - (Free Research) Customer buying processes have changed forever, yet many small businesses haven't recognized the need for their sales forces to make changes. Read this paper to learn how your business can improve sales effectiveness through consultative sales processes. (VENDOR WHITE PAPER) GO TO VENDOR WHITE PAPER

Demand Planning: Optimizing Operations across the Supply Chain by Microsoft March 2008 - (Free Research) Demand planning software can help businesses improve forecasting, supply-chain collaboration and better establish pricing. Read this paper to learn how your business can optimize supply chain operations with a cost-effective demand planning system. (VENDOR WHITE PAPER) GO TO VENDOR WHITE PAPER

10 Things To Know About ITO: Determining If IT Operations Outsourcing is Right for You by CIBER March 2008 - (Free Research) This white paper offers 10 important things to know about IT operations outsourcing to help you understand the relevance of ITO outsourcing, determine if ITO outsourcing is right for your organization, evaluate outsourcing partners, and be aware of important factors that influence the success or failure of ITO outsourcing engagements. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation. Using Epicor IT Service Management (ITSM) you can provide your end users with accurate, complete and clear information. You can easily create, trace, summarize and close incidents, problems and change requests.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

3 Tips for Managing Customer Relationships by Cisco Systems, Inc February 2008 - (Free Research) Every experienced business owner knows that customer relationships make or break a business, that much is simple. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Take Your Customer Service to the Next Level: Are you providing your customers with a satisfying experience that will keep them coming back? by Cisco Systems, Inc March 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, small and medium-sized businesses (SMBs) face a daunting challenge: Do everything possible to attract and retain customers. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

World-Class Customer Care: Dr. Janelle Barlow, Author of "Branded Customer Service", and Business-guru Michael Gerber Share Their Insights. by Cisco Systems, Inc March 2008 - (Free Research) Dr. Janelle Barlow of "Branded Customer Service: The New Competitive Edge", shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process. (PODCAST) READ ABSTRACT | GO TO PODCAST

Faster Turnaround for Customer Enquiries by Cisco Systems, Inc March 2008 - (Free Research) Learn how Cisco solutions can make the integration of business applications with voice communications simple and cost-effective in this podcast. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Streamlining Operations by Integrating Front- And Back-Office Functions by Cisco Systems, Inc February 2008 - (Free Research) A computer networking system combined with front- and back-office business software applications can help you fill the integration bill. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Save Paper and Expenses by Going Mobile by Cisco Systems, Inc February 2008 - (Free Research) Paper is a large expense that small and medium-sized businesses (SMBs) can easily cut and by going paperless, SMBs can also reduce toner, ink, electricity, and other related costs. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc February 2008 - (Free Research) The Cisco Unified Communications system has eliminated the need for a separate intercom system, as well, employees can now send a page to any one of the three locations by using their Cisco Unified IP Phones to dial a special number. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Increase Operational Efficiency by Outsourcing by Cisco Systems, Inc February 2008 - (Free Research) There are only so many hours in the day, do you really want your employees spending valuable time managing your business's information technology (IT) system? (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Intelligent Call Handling - Optio Improves Customer Responsiveness by Cisco Systems, Inc February 2008 - (Free Research) Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations. (WEBINAR) READ ABSTRACT | GO TO WEBINAR

Improving Customer Service in SMBs through Collaborative Tools by Cisco Systems, Inc February 2008 - (Free Research) Getting a business team to work together no longer depends on occupying conference rooms, much less on managers leading huddles or shift briefings. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

How to Provide World-Class Customer Service in Small and Midsized Businesses by Cisco Systems, Inc February 2008 - (Free Research) Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers. (WEBINAR) READ ABSTRACT | GO TO WEBINAR

Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc February 2008 - (Free Research) Small and medium-sized business (SMB) customers and suppliers are increasingly savvy, with high expectations for immediate and personalized service and support. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc February 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Unified Communications Offers Value To Small And Medium Businesses: Global Study Indicates Several Benefits For SMB Professional Services Firms (Part 3 of 3) by Cisco Systems, Inc February 2008 - (Free Research) SMB professional services firms need to deliver quality service, yet they face challenges in managing their remote workforce and collaborating with co-workers to meet project timelines. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates Several Benefits for SMB Manufacturing Services Firms (Part 2 of 3) by Cisco Systems, Inc February 2008 - (Free Research) Smaller manufacturing companies face strong competition and need to respond quickly to business partners and customers. Employees need to be proficient in many skills. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

B2B Automation Cost Savings Analysis for Sterling Commerce Client by Sterling Commerce Manufacturing Solutions. March 2008 - (Free Research) A fully optimized order-to-cash process allows for near-automated purchase orders, timely shipment notification, and electronic invoicing and payment, all of which will reduce supply-chain costs and in turn increase profit... (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

The Next-generation Warehouse: Megatrux Improves Service and Reduces Costs with RFID by Motorola Inc April 2008 - (Free Research) The Motorola RFID solution delivered a new level of efficiency in overall warehouse operations and as a result of process automation, Megatrux achieved 100 percent accuracy in shipments. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Accelerators for WebSphere Portal Deliver SOA Business Value by IBM Software Group March 2008 - (Free Research) This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

HP Delivers at the Point-of-Sale by Hewlett-Packard Company March 2008 - (Free Research) Magruder’s supermarkets needed point-of-sale technology that linked up with inventory, customer and back-office administrative software, while processing transactions faster, so they moved on to HP rp5000 Point of Sale System. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

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