This white paper outlines how consolidating HP's data centers lead to intelligent and automated client management. Using HP client automation software the company was able to improve efficiency and reliability. 

This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. 

Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company. 

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. 

REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization. 

This E-Guide explains the changes in traditional network management and how Web 2.0, SOA, IMS and other application-heavy delivery platforms are changing the management requirements. 

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. 

Enterprise search transforms the ability of users to find information. It is a powerful, cost-effective, and productivity enabling technology for users in the enterprise. Read this white paper to learn about the value of enterprise search, why it's broken, and learn about WebFOCUS Magnify, the industry's first real-time enterprise search solution. 

Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs. 

The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle. 

Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. 

This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. 

Human capital management (HCM) is becoming a priority for high-tech senior executives. The workforce is not only a source of competitive differentiation, but also the key to accomplishing a number of strategic goals such as product and service innovation and process improvements. This SAP Executive Insight addresses key questions.