Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations. 

Microsoft SharePoint Server 2010 offers all of the enterprise search features and functionality that are in Microsoft Office SharePoint Server 2007 and provides many new enterprise search capabilities. This article summarizes the new enterprise search features and functionality in SharePoint Server 2010. 

Watch this webcast to learn how your queries can significantly benefit from an E-Business Suite (EBS) upgrade, and find out how to successfully migrate your reporting solutions from EBS 11i to Release 12. 

Legacy messaging technologies lack the performance and flexibility necessary to support today’s computing environments. Attend this webinar to learn how Informatica’s Ultra Messaging technology can help realize up to 10x performance improvements over legacy messaging solutions while dramatically reducing costs and improving deployment flexibility. 

When it comes to log management today, CSOs have been left in the lurch. According to this IDG Research Services survey, organizations are poised to “rip and replace” legacy technology to get a better handle on compliance and security. Read on to learn why so many are scrapping their old log management system and starting fresh. 

Join us for a demonstration of the Tools and ALM Solutions for the IBM I and Power Systems. Learn how these tools apply to your IT environment and how to identify and use the right tools and modernization strategy. 

The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success. 

Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability. 

An IT modernization project will be unique to your business, and to successfully manage it you'll need the appropriate tools, resources, and best practices throughout the process. Read this paper to get a framework for initiating your modernization efforts. 

With this online virtualization assessment tool, discover the potential savings your business stands to gain from deploying Red Hat Enterprise Virtualization (RHEV) technology in your data center. Customize each setting to gain a detailed ROI analysis and TCO comparison for your business. 

This white paper describes how running Red Hat Enterprise Linux and IBM System x together can dramatically transform your organization into a faster and more resilient enterprise. Learn how this platform will evolve your IT strategy and minimize your total cost of ownership (TCO). 

Access this paper to learn about the key advantages cloud can offer, the many types of cloud deployment options and the main challenges organizations face when implementing cloud today. In addition, get recommendations for moving forward with your cloud strategy, including how to choose a trustworthy provider. 

This document is a compilation of five early customer evaluations of the DL980 from 2010 to 2011—all documented to demonstrate the significant business benefits customers have received by migrating to the new generation DL980 servers.