Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global
October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
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Online Backup FAQ by i365, A Seagate Company
October 26, 2009 - (Free Research)
Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this podcast, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.
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Remote Backup for SMBs by 3X Systems
October 16, 2009 - (Free Research)
In this videocast, W. Curtis Preston provides an overview of remote backup. He discusses the challenges related to backing up remote sites, as well as the role of replication and deduplication. He also discusses cloud storage as it relates to remote backup.
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What are the challenges of backing up remote sites? by 3X Systems
October 21, 2009 - (Free Research)
This is a presentation transcript of the SearchStorage.com expert videocast on Remote Backup. Dave Raffo, Senior News Director at TechTarget’s storage sites, discusses remote backup with Curtis Preston, Executive Editor at TechTarget. The transcript will address the challenges of backing up remote sites.
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The Benefits of a Comprehensive Business Continuity Strategy for Increased Opportunity by Dell, Inc.
July 24, 2009 - (Free Research)
Business continuity is a comprehensive business solution that outlines the strategies, plans and actions a business must implement to ensure persistent operations. A complete business continuity solution includes strategies for physical location, equipment, and personnel, as well as business and IT systems.
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Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation
September 08, 2009 - (Free Research)
Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
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Dell Asset Management by Dell, Inc. and Intel
October 07, 2009 - (Free Research)
Dell Asset Management service provides an intuitive, easy-to-use asset management solution for today’s highly distributed environments. Delivered as a SaaS-enabled solution, Dell Asset Management leverages the Internet to discover and manage your company’s Microsoft® Windows notebooks and desktops, printers, routers, switches, servers and more.
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User Workspace Management and Desktop Virtualization by RES Software
September 18, 2009 - (Free Research)
The User Workspace Management market is generating increasing attention from IT professionals and analysts. This White Paper provides a brief description of User Workspace Management and its critical importance to desktop virtualization deployments.
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Giving Nurses More Time to Care by LogMeIn, Inc.
September 16, 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
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For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
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Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online
September 10, 2009 - (Free Research)
In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.
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Ethical Hacking and Risk Assessments by Global Knowledge
December 2008 - (Free Research)
Attend this webcast to learn about risk assessment process and tools used by ethical hackers.
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Virtualization Review: The Desktop as a Service by Citrix
August 2009 - (Free Research)
Learn how desktop virtualization greatly eases the pains of desktop management and deployment projects by centralizing all of your desktops, allowing all of your users access from any connected location (WAN, LAN, or home), completely lock down endpoints, and reduce service costs.
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Endpoint Security Platform by Trend Micro, Inc.
August 2009 - (Free Research)
Check out this brief video to learn how Trend Micro is providing an integrated solution that addresses the complexity that results from companies that are more and more frequently combining security management and systems management teams.
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Desktop Authority Image Center Version 3.0 by ScriptLogic Corporation
April 2009 - (Free Research)
How many hours/days does it take to get new PC's prepared for a new employee? What happens when 100 new PC's arrive? Is your desktop management plan missing a key ingredient? Let us help.
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Hidden Dangers in the Mobile Worker Jungle by Blue Coat
March 2008 - (Free Research)
This white paper, offers a number of scalable solutions that are easy for IT to install and maintain, while providing a reliable, faster, and more secure experience for all of the company's mobile and remote workers.
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Optimize Application Performance and Security by Blue Coat
May 2009 - (Free Research)
Blue Coat ProxyClient helps deliver a headquarters work experience to all employees wherever they are. With ProxyClient, you can define which applications to accelerate and which to block based on security and bandwidth requirements.
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Mobilizing Enterprise Applications by Relavis Corporation
August 2009 - (Free Research)
Introducing mobility solutions into the workforce makes employees and business processes more efficient, yielding direct productivity gains and cost savings. These productivity gains and cost savings, along with the improved speed of customer communication and response, help create competitive advantage and increased customer satisfaction.
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