To remain competitive, you must understand the changing demands of your customers. This podcast provides insight into the evolving mid market landscape and explains why servers are a better fit for these types of clients than traditional PCs. Plus, discover key criteria customers look for when selecting a server. 

This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy. 

This resource describes the transformation from the traditional data center to the services data center, with special emphasis on the business impact of the transformation. Also, learn how communications service providers (CSPs) are positioning themselves for the data center of the future. 

European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals. 

In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. 

This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.