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  Automatic Call Distribution ACD (12)
  Call Center Management (131)
  Contact Center Management (134)
  Customer Self-service/ e-Self Help (77)
  Customer Service (General) (553)
  Help Desk and Call Management (117)
  On-line Customer Support (71)
  Predictive Dialing (8)
  Problem Ticket Management (10)
  Scheduling (2)
  Service Dispatch (6)
  Service Organization Management (31)
  Voice Logging and Quality Assurance Recording (14)

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