GoToAssist Corporate - Remote Support Service by Citrix Online - GotoAssist. GoToAssist® is redefining how IT support & service is delivered to customers, helping thousands of businesses increase revenue & reduce costs while improving customer satisfaction more... >> Discover more offerings from Citrix Online - GotoAssist.

Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by Cisco Systems, Inc February 28, 2008 - (Free Research) A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center. (ARTICLE) READ ABSTRACT | GO TO ARTICLE

SoftBrands: YOUR AMBASSADOR TO CHINA by SoftBrands, Inc. March 2008 - (Free Research) Softbrands drives projects that range from single- to multi-site deployments. Explore how Softbrands can help you implement SAP applications and can provide direct sales, support services, product implementation, development and helpdesk resources. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

ERP Software Acquisition in an FDA Regulated Environment by SoftBrands, Inc. March 2008 - (Free Research) This white paper presents a guideline to help you select an ERP system for your FDA validation. Explore a five phase software acquisition life cycle model to help you accomplish these objectives as efficiently as possible. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE by SoftBrands, Inc. March 2008 - (Free Research) Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Customer Support solution by Extraview Corporation. ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices for Producing On Demand Video for the Web by Akamai Technologies. March 2008 - (Free Research) This paper will help you understand and select from the most popular video formats, it provides an overview of video processing and encoding practices that can help you create the best-looking Web video for your Web site. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Boosting Online Commerce Profitability by Akamai Technologies. March 2008 - (Free Research) To thrive in today’s increasingly crowded world of Internet retailing, businesses that conduct commerce online must continually innovate to engage and enthrall their customers. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies March 2008 - (Free Research) Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Using EMC's ROI Model to Uncover the Tangible Benefits and Cost Savings Generated by E-mail Archiving by EMC Corporation. March 2008 - (Free Research) E-mail archiving solutions maintain referential integrity between a user and old e-mail regardless of where the messages are stored, this allows customers to keep information online and accessible for longer periods of time. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

EMC Documentum Enterprise Content Integration Services: Improving Business Performance with Enterprise Content Integration by EMC Corporation. March 2008 - (Free Research) This white paper explains the problem of complex information access and describes how EMC Documentum ECIS provides the solution through the ability to efficiently and effectively find critical information from distributed sources. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

GoToAssist Corporate - Remote Support Service by Citrix Online - GotoAssist (E-mail this company) GoToAssist® is redefining how IT support & service is delivered to customers, helping thousands of businesses increase revenue & reduce costs while improving customer satisfaction & problem resolution times. With GoToAssist, service professionals can provide a memorable customer experience by offering fast, easy & secure remote support services.  (ASP) GO TO DETAILED REPORT

Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this company) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these? (WEBINAR) READ ABSTRACT | GO TO WEBINAR

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

5 Keys to a Successful Identity and Access Management Implementation by CA. February 2008 - (Free Research) Using these five best practices to guide an IAM implementation brings numerous benefits. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

To Get Promoted in Customer Support, Do These Five Things by Parature Inc. March 2008 - (Free Research) Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Parature's Online Customer Service Software & Solutions by Parature Inc. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.  (ASP) GO TO DETAILED REPORT

On-Demand Support Software by Parature Inc. Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.  (ASP) GO TO DETAILED REPORT

BuilderMT Increases Customer Satisfaction From 66% to 90% in Less than a Year with Parature by Parature Inc. February 2008 - (Free Research) BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Webinar: The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by Parature Inc. February 2008 - (Free Research) Please join members of the support community to hear CRM industry expert Sheryl Kingstone speak on "The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them", sponsored by Parature. (WEBINAR) READ ABSTRACT | GO TO WEBINAR

Using Strategic Surveys to Accelerate the Customer Feedback Process by Parature Inc. February 2008 - (Free Research) The Weather Channel's use of the eSurvey module within their Parature system has had significant positive impact on the quality and volume of feedback they receive, as well as on how the information is managed and used. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Providing Personalized Support for Multiple User Groups by Parature Inc. February 2008 - (Free Research) By implementing a system like Parature, Micronas has taken their support up a notch. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

FAU’s Students and Faculty Are Resolving 97% of Support Issues On Their Own by Using Parature by Parature Inc. February 2008 - (Free Research) Using Parature's support solutions students, faculty and staff are resolving 97% of support issues per month on their own without having to contact FAU's technical support team. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by Parature Inc. February 2008 - (Free Research) This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

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