In this series, Craig Mathias explores the various ways mobility solutions can be used successfully and cost-effectively in your enterprise. 

Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management. 

Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with... 

Many organizations have implemented mobility in a tactical and piecemeal manner, not realizing the gains possible from adopting a more strategic approach. This paper explains how to conduct a mobility audit, review your business activities, and develop an effective mobility implementation plan. 

Consumers today tend to use a wide variety of communications devices and are expecting to get video content delivery to any screen. This presentation transcript discusses a new multi-screen solution and how it can support these market needs. 

This paper compares the Research In Motion BlackBerry solution with the Microsoft® mobile solution by analyzing features of the user experience and the administrator experience. 

This handbook is designed to help senior IT management calculate their organization's mobile ROI and TCO -- using an enterprise environment of 2,000 mobile users to demonstrate the approach -- and includes a 5-step analytical approach for reducing that TCO by as much as 15-20 percent. 

In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access. 

Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. 

Watch this informative webinar to learn about the history of mobile banking, consumer and ecosystem trends driving mobile banking opportunity, moving banks from inquiry to revenue, and much more! 

This paper explores how the right mobile CRM application, one designed with the sales staff in mind, can lead to greater sales productivity, reduced costs, shortened sales cycles and increased revenue. 

Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.