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Getting Your Money’s Worth From Master Data Management by SearchBusinessAnalytics

March 12, 2013 - (Free Research)
This handbook will provide IT and master data management (MDM) administrators, as well as business executives involved in sponsoring MDM initiatives, with practical advice on how to develop and implement successful programs. 
(EBOOK) READ ABSTRACT |

Microsoft® SQL Server® 2008 R2 Parallel Data Warehouse and Fast Track Data Warehouse Run on Intel® Xeon® Processors by Intel and Microsoft

March 29, 2011 - (Free Research)
Microsoft and Intel are now ready to help organizations turn a new page in data warehousing. Using Microsoft® SQL Server® 2008 R2 Enterprise, you can now quickly deploy small data warehouses or data marts with the Microsoft Fast Track Data Warehouse option. 
(WHITE PAPER) READ ABSTRACT |

Service Lapse Recovery Requires Local Accountability by Mindshare Technologies

March 04, 2008 - (Free Research)
Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly. 
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QuickSpecs HP Vertica V2400 Analytics System by Vertica Systems

September 22, 2011 - (Free Research)
Choosing the right analytics platform is confusing. With excellent performance, scalability, reliability, and ease of use, HP Vertica Data Analytics platform is the system for your important data and information metrics tasks. Best of all it comes all set up with HP hardware, software, Red Hat Linux operating system installed and a year of support. 
(WHITE PAPER) READ ABSTRACT |

Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization by Oracle Corporation

September 2008 - (Free Research)
Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas. 
(WHITE PAPER) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
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Process-Driven Master Data Management for Dummies by Software AG

March 2012 - (Free Research)
This comprehensive guide covers topics from data governance and reference data to big data and cloud-enablement, uncovers MDM myths, and looks at new trends in MDM methodology. 
(BOOK) READ ABSTRACT |

Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc.

November 2009 - (Free Research)
Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line. 
(ANALYST BRIEF) READ ABSTRACT |

Turn the social data flood into solid marketing decisions by IBM

October 2013 - (Free Research)
The following webcast details how to transform the flood of social media data into actionable intelligence. 
(WEBCAST) READ ABSTRACT |

BBVA seamlessly monitors and improves its online reputation by IBM

November 2012 - (Free Research)
This white paper examines a business case for analytics at financial institutions. BBVA, a global group that offers individual and corporate customers a range of financial and non-financial products and services, was interested in knowing what new and existing clients were saying about the business through social media. 
(WHITE PAPER) READ ABSTRACT |

IBM SPSS Predictive Operational Analytics by IBM

May 2012 - (Free Research)
Operational dexterity is essential in today's globally competitive business environment. A predictive analytics solution can help you achieve this level of agility. This webcast from IBM outlines a predictive operational analytics option that enables you to capture and integrate data to determine future outcomes and make better decisions. 
(WEBCAST) READ ABSTRACT |

How Analytics Bring Organizations Closer to Their Customers by IBM

April 2012 - (Free Research)
Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships. 
(WHITE PAPER) READ ABSTRACT |

Dell Mobile Clinical Computing VMware® View Solution by Dell, Inc. and Intel®

December 2012 - (Free Research)
Exceptional agility and accuracy are vital for healthcare facilities, but for many healthcare professionals the number of devices they are required to access daily is becoming unacceptably time-consuming. Read on to learn how desktop virtualization can help mitigate this challenge while still ensuring the integrity of your medical records. 
(WHITE PAPER) READ ABSTRACT |

Compliant Media Management: Best Practices Guide by Iron Mountain

May 2011 - (Free Research)
By following established best practices, you have the opportunity to both reduce the risks associated with a data breach and improve the overall efficiency of your media management program. Check out this E-Guide to learn the five key Best Practices Areas that your organization needs to know about, and more. 
(WHITE PAPER) READ ABSTRACT |

The Business of Social Business by IBM

November 2013 - (Free Research)
The following white paper outlines many of the challenges associated with social media and how to overcome them. Gain expert advice on how companies today are utilizing social media to their advantage. 
(WHITE PAPER) READ ABSTRACT |

Migrating Data for a CRM Technology Upgrade by SearchCRM

July 2013 - (Free Research)
In this handbook, get tips to ensure CRM data migrations go smoothly, and explore how proper planning, data profiling, and data quality checks can help you achieve a cost efficient, effective CRM upgrade. 
(EBOOK) READ ABSTRACT |

Simplify HR to Drive Performance Leading HR Organizations Share Their Strategies by Workday

May 2012 - (Free Research)
This paper details 6 examples of leading global companies' HR departments that are at the forefront of workforce management strategies. Read this and learn how Four Seasons enables its employees to assist guests anytime, anywhere, or how Zappos.com aligns its organization around the company's 10 core values to offer exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

IBM Watson Engagement Advisor by IBM

November 2013 - (Free Research)
The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service. 
(WHITE PAPER) READ ABSTRACT |

Predictive Analytics for Sales and Marketing by Information Builders

September 2012 - (Free Research)
Today's businesses rely on their sales and marketing (S&M) departments to drive business growth through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies. 
(WHITE PAPER) READ ABSTRACT |

IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting by IBM

March 2013 - (Free Research)
This resource introduces a portfolio of cloud-based strategies that allow organizations of all shapes and sizes to benefit from advanced analytics – without the need for infrastructural changes, expensive software, or analytics expertise. 
(WHITE PAPER) READ ABSTRACT |

Client Case Study: London Borough of Brent by IBM

July 2011 - (Free Research)
This paper discusses how Brent used IBM to supply the customer data integration and master data management (MDM) to consolidate back-end systems to reduce administration costs, improve customer service and minimise benefit fraud. 
(WHITE PAPER) READ ABSTRACT |

Call Centre Transformation: Turning Customer Experience Into Profits by SAP AG

December 2007 - (Free Research)
Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper. 
(WHITE PAPER) READ ABSTRACT |

10 Places SAP Customers Can Reduce Data Management Costs by Winshuttle, LLC

December 2008 - (Free Research)
This white paper highlights 10 key places SAP customers can reduce IT operational costs, with a focus on trimming support and data entry costs by automating data entry. 
(WHITE PAPER) READ ABSTRACT |

Migrating Oracle Application Setups – The Stat Way by Dell Software

May 2012 - (Free Research)
Changes to your Oracle E-Business Suite applications directly affect your company. Therefore, having an effective change management and version control process is critical. In this paper, see how an impossible task – versioning and managing Oracle setup object with third-party tools – is now a reality. 
(WHITE PAPER) READ ABSTRACT |

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters

December 2008 - (Free Research)
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. 
(WHITE PAPER) READ ABSTRACT |

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