Read this report for collective intelligence applications, such as: identifying new opportunities to differentiate your organization or serve new markets; tapping into outside skills and experiences to deliver on business imperatives; and predicting outcomes of today's increasingly complex business challenges. 

Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM). 

This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies. 

<p>This paper explains how modeling information architecture (IA) can help reduce the costs associated with data management. Read this now and learn about the benefits of implementing IA and how Sybase's option offers modeling support for database design and enterprise architecture.</p> <p> </p> 

Data Encryption Expert fills the gaps in your data protection efforts as an affordable and easy to implement solution to difficult compliance requirements like encryption, access control, host protection and auditing. 

Watch this webcast now to gain insight on a new strategic extract, transform and load (ETL) tools that assist with vital tasks including data services to applications and business users. 

This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier. 

Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly. 

As the amount of unstructured business data continues to grow, IT is under pressure to craft effective records management programs – and fast. Only 37% of companies with formal policies are able to consistently apply them company-wide. Read on to learn about a next-gen platform that integrates with SharePoint to provide highly-effective policies. 

This paper explores how the latest inventory optimization techniques can help increase supply chain visibility and reduce inventory costs. Read this resource now to learn how to capitalize on a multi-stage, multi-inventory optimization model to help increase efficiency and gain much-needed competitive advantage. 

Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 

This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework.