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Continuous File Integrity Monitoring with Minimal System Impact and No Repeat Scans by McAfee, Inc.

August 17, 2009 - (Free Research)
McAfee PCI Pro provides a comprehensive file integrity monitoring (FIM), audit trail and network configuration audit solution designed to help merchants and service providers quickly, easily and cost-effectively meet the following requirements of v 1.2 of the Payment Card Industry Data Security Standard (PCI DSS). 
(DATA SHEET) READ ABSTRACT |

Anatomy of a Siebel CRM Archiving Project by IBM

February 01, 2008 - (Free Research)
The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. 
(WHITE PAPER) READ ABSTRACT |

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success by Infor CRM

October 23, 2009 - (Free Research)
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation

February 01, 2009 - (Free Research)
This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it. 
(WHITE PAPER) READ ABSTRACT |

The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success by Breach Security

June 08, 2009 - (Free Research)
This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard's latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies. 
(WHITE PAPER) READ ABSTRACT |

How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation

January 08, 2009 - (Free Research)
The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money. 
(WHITE PAPER) READ ABSTRACT |

Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft

June 28, 2007 - (Free Research)
This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk. 
(WHITE PAPER) READ ABSTRACT |

CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service by Microsoft

April 21, 2008 - (Free Research)
Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . . 
(CASE STUDY) READ ABSTRACT |

With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction by Microsoft

April 18, 2008 - (Free Research)
Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution. 
(CASE STUDY) READ ABSTRACT |

Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution by Microsoft

January 01, 2008 - (Free Research)
Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs. 
(CASE STUDY) READ ABSTRACT |

10 Quick Wins for Sales & Marketing by ZoomInfo

November 09, 2009 - (Free Research)
In this e-book, we examine ten ways sales organizations can accelerate the progression from cold to close. From improving marketing results through pinpoint prospecting to making sure sales and marketing are on the same page, here are some tangible steps you can take to move faster from cold to close. 
(EBOOK) READ ABSTRACT |

Selling to the C-Level: How to Convince Company Leaders to Buy by ZoomInfo

November 09, 2009 - (Free Research)
This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call. 
(WHITE PAPER) READ ABSTRACT |

A Guide to the Value of Reliable Data in Insurance by DataFlux Corporation

November 02, 2009 - (Free Research)
Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data. 
(WHITE PAPER) READ ABSTRACT |

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Microsoft

September 14, 2009 - (Free Research)
This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Customer Relationship Management: The Winning Strategy in a Challenging Economy by Microsoft

April 08, 2009 - (Free Research)
In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve. 
(WHITE PAPER) READ ABSTRACT |

CRM and Social Networking: Engaging the Social Customer by Microsoft

June 09, 2009 - (Free Research)
As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions. 
(WHITE PAPER) READ ABSTRACT |

High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales—with Microsoft Dynamics CRM Live by Microsoft

September 10, 2009 - (Free Research)
Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously. 
(CASE STUDY) READ ABSTRACT |

Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations by Microsoft

April 14, 2008 - (Free Research)
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0. 
(CASE STUDY) READ ABSTRACT |

NBA Basketball Team Scores with Sales Force Automation Tool by Microsoft

April 11, 2008 - (Free Research)
Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity. 
(CASE STUDY) READ ABSTRACT |

Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage by Microsoft

April 15, 2008 - (Free Research)
After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online. 
(CASE STUDY) READ ABSTRACT |

Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model by Microsoft

July 22, 2008 - (Free Research)
Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices. 
(CASE STUDY) READ ABSTRACT |

Introduction to Microsoft Dynamics CRM Online by Microsoft

September 09, 2009 - (Free Research)
This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. 
(WEBCAST) READ ABSTRACT |

Microsoft Dynamics CRM Online Case Study: High Five Sportswear by Microsoft

September 09, 2009 - (Free Research)
Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system. 
(CASE STUDY) READ ABSTRACT |

Microsoft Dynamics CRM Online Case Study: Data Reduction Systems by Microsoft

September 09, 2009 - (Free Research)
Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management. 
(CASE STUDY) READ ABSTRACT |

Drive Real-World Business Processes with Microsoft Dynamics CRM by Microsoft

September 09, 2009 - (Free Research)
Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships. 
(WEBCAST) READ ABSTRACT |

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