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Building Data Quality Efforts Into Everyday Processes by DataFlux Corporation

July 06, 2012 - (Free Research)
Poor data quality at the most minor level can have major ramifications. Read this expert e-book to gain advice on how to make data quality a high priority in your day-to-day business operations. Discover tips on implementing internal data quality standards and how to train users on data quality best practices. 
(EBOOK) READ ABSTRACT |

Collective Intelligence: Capitalizing on the crowd by IBM

January 31, 2012 - (Free Research)
Read this report for collective intelligence applications, such as: identifying new opportunities to differentiate your organization or serve new markets; tapping into outside skills and experiences to deliver on business imperatives; and predicting outcomes of today's increasingly complex business challenges. 
(WHITE PAPER) READ ABSTRACT |

The power of cloud: Driving business model innovation (Full Report) by IBM

February 15, 2012 - (Free Research)
This paper offers a glimpse of how technology and social connectivity trends have created the perfect opportunity for you to embrace the power of the cloud to optimize, innovate and disrupt business models. Learn the results of a survey on how business and technology executives use the cloud today and how they plan to harness its power tomorrow. 
(WHITE PAPER) READ ABSTRACT |

Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com

May 20, 2013 - (Free Research)
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM). 
(ESSENTIAL GUIDE) READ ABSTRACT |

Why Cloud? Better Security than Most Companies Can Provide Themselves by Five9

May 07, 2013 - (Free Research)
This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise. 
(WHITE PAPER) READ ABSTRACT |

Strategic insights for your social CRM strategy by Infor

May 08, 2013 - (Free Research)
This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies. 
(EGUIDE) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect

December 14, 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

Sybase PowerDesigner for information architecture by Sybase, an SAP company

April 16, 2012 - (Free Research)
<p>This paper explains how modeling information architecture (IA) can help reduce the costs associated with data management. Read this now and learn about the benefits of implementing IA and how Sybase's option offers modeling support for database design and enterprise architecture.</p> <p> </p> 
(WHITE PAPER) READ ABSTRACT |

Case Study: Mandarin Oriental by SDL Web Content Management Solutions Division

April 11, 2011 - (Free Research)
This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more. 
(VIDEO) READ ABSTRACT |

Enabling Compliance with the PCI Data Security Standards by Vormetric

May 2008 - (Free Research)
Data Encryption Expert fills the gaps in your data protection efforts as an affordable and easy to implement solution to difficult compliance requirements like encryption, access control, host protection and auditing. 
(WHITE PAPER) READ ABSTRACT |

Data Mart Consolidation by Hexaware Technologies

September 2011 - (Free Research)
This white paper explores how Data Mart consolidation is an effective tool for saving money when dealing with large volumes of data. 
(WHITE PAPER) READ ABSTRACT |

ETL 2.0: Redefining Data Integration by Syncsort

May 2012 - (Free Research)
Watch this webcast now to gain insight on a new strategic extract, transform and load (ETL) tools that assist with vital tasks including data services to applications and business users. 
(WEBCAST) READ ABSTRACT |

Optimising the collection Process by Aspect

December 2012 - (Free Research)
This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more. 
(WHITE PAPER) READ ABSTRACT |

From Workforce Management to Workforce Productivity by Aspect

December 2012 - (Free Research)
This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier. 
(WHITE PAPER) READ ABSTRACT |

Migrating Oracle Application Setups – The Stat Way by Quest Software, now a part of Dell

May 2012 - (Free Research)
Changes to your Oracle E-Business Suite applications directly affect your company. Therefore, having an effective change management and version control process is critical. In this paper, see how an impossible task – versioning and managing Oracle setup object with third-party tools – is now a reality. 
(WHITE PAPER) READ ABSTRACT |

Service Lapse Recovery Requires Local Accountability by Mindshare Technologies

March 2008 - (Free Research)
Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly. 
(WHITE PAPER) READ ABSTRACT |

But, Will Customer Measurement Improve Our Profits? by Mindshare Technologies

March 2008 - (Free Research)
The purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback. 
(WHITE PAPER) READ ABSTRACT |

Using SharePoint to Unify Records Management with Iron Mountain Solutions by Iron Mountain

December 2012 - (Free Research)
As the amount of unstructured business data continues to grow, IT is under pressure to craft effective records management programs – and fast. Only 37% of companies with formal policies are able to consistently apply them company-wide. Read on to learn about a next-gen platform that integrates with SharePoint to provide highly-effective policies. 
(WHITE PAPER) READ ABSTRACT |

Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience by SAP America, Inc.

June 2008 - (Free Research)
This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM. 
(WHITE PAPER) READ ABSTRACT |

Inventory Optimization for Mill Products Companies by SAP America, Inc.

June 2012 - (Free Research)
This paper explores how the latest inventory optimization techniques can help increase supply chain visibility and reduce inventory costs. Read this resource now to learn how to capitalize on a multi-stage, multi-inventory optimization model to help increase efficiency and gain much-needed competitive advantage. 
(EBOOK) READ ABSTRACT |

SAP In-Memory Computing Video by SAP America, Inc.

May 2011 - (Free Research)
Ever wondered how information can be accessed before a customer even leaves the store? With “real” real-time computing companies can make smarter, faster decisions every minute of the day. View now to see how in-memory technology can work for you. 
(WEBCAST) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 
(WHITE PAPER) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc.

April 2009 - (Free Research)
For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. 
(WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

April 2009 - (Free Research)
This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework. 
(IT BRIEFING) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

March 2009 - (Free Research)
This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run. 
(WEBCAST) READ ABSTRACT |

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