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NetAcuity IP Intelligence Technology by Digital Element.
NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

The One-to-One Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey by Infor.
March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.
February 2008 - (Free Research) Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Using Real-Time Information to Improve Contact Center Performance by Genesys Co.
May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
(PODCAST) READ ABSTRACT | GO TO PODCAST

Whatever Happened to Service? by SERVICEPower.
June 2008 - (Free Research) After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results.
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies (E-mail this company)
Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai. 
(SERVICE) GO TO DETAILED REPORT

Akamai Services for the High Tech Industry by Akamai Technologies (E-mail this company)
Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe. 
(SERVICE) GO TO DETAILED REPORT

Akamai Services for the High Tech Industry by Akamai Technologies.
Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities. 
(SERVICE) GO TO DETAILED REPORT

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies.
Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots. 
(SERVICE) GO TO DETAILED REPORT

CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM (E-mail this company)
December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

That Was Then This Is Now: The New Rules of Email Marketing by Silverpop Systems Inc.
August 2008 - (Free Research) To make an email program succeed and thrive, marketers need to constantly evolve their email programs to improve relevancy.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Datex Customer Service Solutions: Let Our Team of Experts Work for You by Datex Corporation.
July 2008 - (Free Research) For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Six Secrets for Effectively Managing a Customer Support Organization by EnterpriseWizard Inc.
July 2008 - (Free Research) This white paper discusses key strategies for maintaining an effective customer support organization.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Extraprise CRM Support Survey Report by Extraprise Group, Inc.
August 2008 - (Free Research) This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

World-Class Customer Care: Dr. Janelle Barlow, Author of "Branded Customer Service", and Business-guru Michael Gerber Share Their Insights. by Cisco Systems, Inc
March 2008 - (Free Research) Dr. Janelle Barlow of "Branded Customer Service: The New Competitive Edge", shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process.
(PODCAST) READ ABSTRACT | GO TO PODCAST

On-Demand Support Software by Parature Inc.
Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers. 
(ASP) GO TO DETAILED REPORT

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