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Company Summary
NTR Global

Overview: NTR Global provides the most secure, web-based and affordable remote support solution in the market today.

KnowledgeStorm's detailed company reports contain important information including: stock symbols, company size, addresses, and more. You may access this additional information about this company by viewing one of the detailed solution reports or research abstracts listed below.

Solutions offered by NTR Global.
Research offered by NTR Global

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global. October 12, 2011 - To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.

  View LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES research abstract

QUOCIRCA BRIEFING - Remote IT Management by NTR Global. December 2008 - IT managers and managed service providers, to which the task is often outsourced, must have flexible access to powerful tools and an ability to share the data those tools rely on.

  View QUOCIRCA BRIEFING - Remote IT Management research abstract

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global. October 29, 2009 - Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

  View Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment research abstract

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global. October 29, 2009 - This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.

  View The 10 Worst Practices for Technical Support and How to Overcome Them research abstract

The 10 worst practices for Technical Support and how to overcome them by NTR Global. November 17, 2011 - Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.

  View The 10 worst practices for Technical Support and how to overcome them research abstract

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