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Overview: Created following Verint's merger with Witness Systems, Verint Witness Actionable Solutions features the broadest portfolio for customer service analytics, workforce optimization, quality monitoring/recording, workforce management, eLearning, performance management and customer surveys. From contact centers, to branch and back-office operations, and through to the enterprise, its solutions provide the visibility and actionable intelligence to power decision-making, ensure service excellence, and drive performance across all aspects of customer operations.
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Solutions offered by Verint Systems (Witness Actionable Solutions).
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Research offered by Verint Systems (Witness Actionable Solutions)
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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems (Witness Actionable Solutions). April 2008 - As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Speech Analytics - Best Practices and Customer Case Studies by Verint Systems (Witness Actionable Solutions). April 2008 - This webcast explains speech analytics, a tool that gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
The Cold Truth about Customer Surveys by Verint Systems (Witness Actionable Solutions). June 2008 - Customer feedback solutions use short, context-sensitive, dynamic surveys to capture information from customers across all channels of contact and these solutions allow the contact center to create and modify customer surveys themselves.
Top 10 Tips on Getting Started with Speech Analytics by Verint Systems (Witness Actionable Solutions). April 2008 - Adding speech analytics to your existing recording and quality monitoring platform can mine the captured interactions to provide you with greater insight into customer perceptions and agent behaviors — and the changes your business can make to enhance them.
Verint Solutions in Action AAA Washington: A Case Study by Verint Systems (Witness Actionable Solutions). April 2008 - ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives.
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