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Company Summary
Verint Systems

Overview: Verint® Systems Inc. Actionable Intelligence® solutions provides contact center and enterprise solutions for speech and data analytics, performance and workforce management, quality monitoring/full-time recording, customer feedback and eLearning.

KnowledgeStorm's detailed company reports contain important information including: stock symbols, company size, addresses, and more. You may access this additional information about this company by viewing one of the detailed solution reports or research abstracts listed below.

Solutions offered by Verint Systems.
Research offered by Verint Systems

A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels by Verint Systems. November 03, 2011 - The way you strategize your customer service and interactions is changing thanks to abundance of ways for your customers to reach your business. Read this white paper to learn how to adapt to these changes.

  View A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels research abstract

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems. April 2008 - As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.

  View Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics research abstract

Supporting a Multichannel Contact Center by Verint Systems. February 13, 2013 - Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.

  View Supporting a Multichannel Contact Center research abstract

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems. April 2008 - By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.

  View Top 10 Tips on Getting Started with Speech Analytics research abstract

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems. April 2008 - ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives.

  View Verint Solutions in Action AAA Washington: A Case Study research abstract

What Senior Management Needs to Know and Do About the Customer Experience by Verint Systems. October 28, 2011 - Enhance your company's customer experience with this advice from Kathleen M. Peterson, Founder and Chief Vision at Officer Power House Consulting.

  View What Senior Management Needs to Know and Do About the Customer Experience research abstract

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