Overview: Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center.
KnowledgeStorm's detailed company reports contain important information including: stock symbols, company size, addresses, and more. You may access this additional information about this company by viewing one of the detailed solution reports or research abstracts listed below.
Solutions offered by Aspect.
Research offered by Aspect
5 Ways to Optimize Your Workforce by Aspect. December 14, 2012 - You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.
5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect. August 11, 2011 - This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.
Dying to Comply by Aspect. October 31, 2011 - In 2010 when Ofcom, the United Kingdom's regulatory authority for communications industries, revised their regulations regarding outbound calling, businesses were outraged. Companies feared that the revisions would hinder their success. Read on to learn how complying with these changes can actually lead to improved performance and productivity.
Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect. August 10, 2010 - This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center.
From Workforce Management to Workforce Productivity by Aspect. December 19, 2012 - This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier.
Hilton Reservations Worldwide by Aspect. March 2008 - Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.
Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect. August 10, 2010 - This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.
International Cruise & Excursions, Inc. by Aspect. March 2008 - ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales.
Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect. August 10, 2010 - This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect. August 10, 2010 - Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.
Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center by Aspect. December 20, 2012 - For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more.
Optimising the collection Process by Aspect. December 19, 2012 - This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more.
Seven Things to Consider When Developing a Unified Communications (UC) Strategy by Aspect. August 10, 2010 - UC can increase revenue and enhance customer relationships all while reducing costs, but developing a UC strategy can seem like a daunting task. In light of this, this paper outlines 7 things organizations should consider as they begin to develop a UC strategy. Read on to learn some helpful hints and strategies to ensure a successful UC deployment.
The Next-Generation Contact Center by Aspect. October 31, 2012 - Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.
VW Credit, Inc. by Aspect. March 2008 - Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.
Workforce Management in a contact centre by Aspect. June 30, 2012 - In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.