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Overview: Parature is an innovator of online support software, enabling companies to improve their internal and external support while reducing costs. The company's flagship product is an easy-to-use, comprehensive and affordable online support solution for businesses, educational institutions, and government agencies. Parature allows organizations to manage support requests and to publish self-service knowledge bases on the Web, reducing the need for costly and time-consuming telephone support. Organizations use Parature to support their customers, partners, employees, developers and sales teams.
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Solutions offered by Parature Inc..
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On-Demand Support Software by Parature Inc..
Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.
Parature's Online Customer Service Software & Solutions by Parature Inc..
Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.
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Research offered by Parature Inc.
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10 Reasons to Get Your Support Software as a Service by Parature Inc.. May 2008 - Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.
BuilderMT Increases Customer Satisfaction From 66% to 90% in Less than a Year with Parature by Parature Inc.. February 2008 - BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency
FAU’s Students and Faculty Are Resolving 97% of Support Issues On Their Own by Using Parature by Parature Inc.. February 2008 - Using Parature's support solutions students, faculty and staff are resolving 97% of support issues per month on their own without having to contact FAU's technical support team.
Providing Personalized Support for Multiple User Groups by Parature Inc.. February 2008 - By implementing a system like Parature, Micronas has taken their support up a notch.
The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by Parature Inc.. February 2008 - This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
To Get Promoted in Customer Support, Do These Five Things by Parature Inc.. March 2008 - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Using Strategic Surveys to Accelerate the Customer Feedback Process by Parature Inc.. February 2008 - The Weather Channel's use of the eSurvey module within their Parature system has had significant positive impact on the quality and volume of feedback they receive, as well as on how the information is managed and used.
Webinar: The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by Parature Inc.. February 2008 - Please join members of the support community to hear CRM industry expert Sheryl Kingstone speak on "The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them", sponsored by Parature.
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