Overview: Avaya is a global leader in communication systems, applications and services.
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Solutions offered by Avaya Inc..
Research offered by Avaya Inc.
A Framework for Deploying UC: Using a Repeatable Process for Optimizing Your Technology by Avaya Inc.. November 2008 - This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.
Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya Inc.. July 2008 - By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.
Best Practices for Home Agents by Avaya Inc.. June 2008 - Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Beyond VoIP: Enterprise Perspectives on Migrating to Multi-modal Communications and Wireless Mobility by Avaya Inc.. July 2008 - As per this report the industry providers are already delivering the new piece parts for such convergence, although new standards are still evolving to enable maximum interoperability across converged telecommunication infrastructures.
Communications Tools for the Effective Worker by Avaya Inc.. June 2008 - Presented in this document are the essentials you need to understand how innovations in Unified Communications (UC) are key to success and competitive advantage to both employees and customers.
Comparing MPLS and Internet Links for Delivering VoIP Services by Avaya Inc.. September 2005 - This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.
Contact Center Costs: The Case for Telecommuting Agents by Avaya Inc.. April 2008 - This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
Contact Centers for Dummies by Avaya Inc.. November 2008 - This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Extend the Value of IBM Lotus Applications with Avaya Unified Communications by Avaya Inc.. April 2007 - Avaya and IBM have leveraged their considerable individual technologies, platforms, and roadmaps to create a combined vision to make real-time and non-real-time collaboration a reality for enterprises. This paper gives details.
How Should an Enterprise Move towards Unified Communications? by Avaya Inc.. July 2008 - Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Implementing a Telecommuting Program by Avaya Inc.. January 2008 - This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Preparing the Enterprise for a Pandemic by Avaya Inc.. June 2008 - This article suggests that enterprises need to look externally as much as internally to understand the impact a pandemic might have, and to prepare an appropriate response.
Preparing the WLAN for Voice Communications WP by Avaya Inc.. June 2008 - Companies at the cutting edge are finding it takes planning to implement effectively and that some of their assumptions about the current state of their wireless.
Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.. May 2008 - Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
Securing Business Communications Applications in Converged Networks - Best Practices by Avaya Inc.. June 2008 - Converged networks require converged security that expands traditional data security practices to protect the privacy of all network information, including IP telephony traffic.
Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.. July 2008 - This white paper provides the three best practices for today's profitable contact centers.
Unified Communication for Dummies by Avaya Inc.. November 2008 - Find here the real-world examples of how unified communications is being used now to solve critical business challenges and the tips you can use to meet your business needs in the modern, mobile work environment.
Your Questions Answered: A Practical Guide to VOIP for Small to Medium Business by Avaya Inc.. June 2008 - This white paper provides the critical questions to ask before implementing a VoIP system.