|
Overview: Avaya is a global leader in communication systems, applications and services. We design, build, deploy and manage networks for enterprises. Customers range from small businesses and nonprofit agencies up to more than 90% of the companies in the FORTUNE 500, and the U.S. government. They all rely on Avaya for reliable, secure networks that facilitate customer relationships, enhance productivity and maximize profitability.
KnowledgeStorm's detailed company reports contain important information including: stock symbols, company size, addresses, and more. You may access this additional information about this company by viewing one of the detailed solution reports or research abstracts listed below.
|
Solutions offered by Avaya, Inc.
|
|
Research offered by Avaya, Inc
|
A Practical Guide to VoIP for Small Businesses by Avaya, Inc. August 2008 - VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.
Accelerating Emergency Response for Compliant and Efficient Incident Management by Avaya, Inc. July 2008 - This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations.
Addressing the Threats and Opportunities Presented During the Current Economic Downturn by Avaya, Inc. July 2008 - This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out prudent strategies for proactively managing through the downturn.
Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya, Inc. July 2008 - By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.
Best Practices for Home Agents by Avaya, Inc. June 2008 - Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Changing Business, Changing Lives by Avaya, Inc. June 2008 - Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit.
Communications Tools for the Effective Worker by Avaya, Inc. June 2008 - Presented in this document are the essentials you need to understand how innovations in Unified Communications (UC) are key to success, and competitive advantage.
Comparing MPLS and Internet Links for Delivering VoIP Services by Avaya, Inc. June 2008 - This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.
Cost Cutting in IT to Cope with Economic Slowdown by Avaya, Inc. July 2008 - IT organizations are under pressure to reduce the cost of IT and to use IT to reduce the operating costs of the enterprise. This report compiles a list of common IT-related budget-cutting ideas with links to specific research currently available from Gartner.
Essential Manager's Guide: Intelligent Communications by Avaya, Inc. June 2008 - How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
Extend the Value of IBM Lotus Applications with Avaya Unified Communications by Avaya, Inc. June 2008 - Enterprise’s who have based their collaboration application strategies on IBM collaboration applications can voice enable them with Avaya to create the seamless ability to “click-to-communicate”
Extend the Value of Microsoft Office Applications with Avaya Unified Communications by Avaya, Inc. June 2008 - Avaya and Microsoft have leveraged their considerable individual technologies and platforms and roadmaps to create a combined vision to make real-time and non-real-time collaboration a reality for enterprises.
Extraordinary Customer Service by Avaya, Inc. June 2008 - Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc. June 2008 - This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
How Should an Enterprise Move towards Unified Communications? by Avaya, Inc. July 2008 - Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Implementing a Telecommuting Program by Avaya, Inc. June 2008 - This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya, Inc. June 2008 - Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya, Inc. July 2008 - This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
IP Telephony: Accurately Measuring the Total Cost of Ownership in the Branch Environment by Avaya, Inc. June 2008 - As technical barriers are eliminated and more organizations begin to adopt Internet protocol–based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions.
Maximizing Unified Communications for Your Business by Avaya, Inc. June 2008 - This executive brief first discusses the hallmarks and business benefits of Unified Communications, then ends with a set of recommended approaches to help companies ensure smooth and successful UC deployments.
Mobility Trends in Financial Services by Avaya, Inc. August 2008 - In an executive interview, Avaya's Humphrey D. Chen discusses the role of mobility solutions as catalysts for worker productivity and customer satisfaction in the Financial Services industry.
Planning for the Unforeseen: Insuring Communications for All Contingencies by Avaya, Inc. July 2008 - Considering disaster preparedness, this paper explores a range of unforseen situations, highlight lessons learned, and defines communications strategies that can prepare us for meeting the needs of unforeseen events.
Podcast: Intelligent Branch Office Communication Strategies by Avaya, Inc. June 2008 - Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.
Podcast: Unified communications: A practical approach by Avaya, Inc. July 2008 - This expert podcast answers the top 5 questions regarding unified communications.
Preparing for the Unexpected: Utilizing Avaya to Help Build Your Communications Continuity Capability by Avaya, Inc. August 2008 - This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.
Productivity Success Factors for the Mid-Market by Avaya, Inc. June 2008 - Productivity-enhancing technologies such as conferencing and collaboration enable people to work together via real or non-real time communication, and share or exchange information, including documents and other types of content.
Roadmap for Implementing a Multi-Site IP Contact Center by Avaya, Inc. May 2008 - This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.
Solving the E911 Enterprise Location Challenge by Avaya, Inc. July 2008 - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Teleworking: Real Value for Virtual Workers by Avaya, Inc. June 2008 - The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.
The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model by Avaya, Inc. June 2008 - This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions.
The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment by Avaya, Inc. June 2008 - The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.
Thriving in an Economic Downturn by Avaya, Inc. August 2008 - This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.
Unified Communications: A Practical Approach by Avaya, Inc. June 2008 - In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications
What's the Value of Unified Communications? by Avaya, Inc. September 2008 - Read this E-Guide for a better look at how the value of UC will, at first, be less of a financial issue and more of a productivity improvement issue-and increased productivity eventually translates into financial benefits.
|
