Overview: World's leading provider of open source customer relationship management (CRM) software. 6,000 customers and more than half a million users rely on SugarCRM for marketing programs, sales and retaining customers.
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Solutions offered by SugarCRM Inc..
Research offered by SugarCRM Inc.
A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.. October 17, 2011 - Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.
Analyst Report: SugarCRM Assessment by SugarCRM Inc.. December 06, 2013 - The latest release of SugarCRM’s flagship product gives users new tools to build extraordinary customer relationships. Read an in-depth analysis of SugarCRM’s enhanced ability to help companies execute their customer-facing initiatives from Ovum, a leading technology research firm.
BLS Telecom Improves Customer Support Management with Sugar Professional by SugarCRM Inc.. November 08, 2010 - This case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management.
CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc.. August 31, 2011 - The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.
CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.. July 15, 2011 - The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.
CRM's Dirty Little Secret: How to Avoid CRM Sticker Shock by SugarCRM Inc.. January 23, 2014 - When making a CRM decision, it is important to ensure your deployment will not be hit with hidden fees or other extra costs that reduce the return on investment. This study reveals the total cost of ownership (TCO) among the four leading midmarket CRM solutions.
Delivering the true potential of CRM through the individual by SugarCRM Inc.. January 31, 2014 - Customer relationship management software has been used by organizations of all types and sizes for over 20 years. However, few have managed to tap into the true potential of CRM. Learn how the power of CRM for the individual can transform your entire business.
E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc.. September 22, 2010 - This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization.
Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc.. June 02, 2009 - A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers.
In-Depth Case Study: Redglaze Group Aligns Team to Deliver Customer Success by SugarCRM Inc.. January 21, 2014 - What if you could give everyone that touches customers an indispensable tool that optimizes business process, removes data silos and makes customer interaction extraordinary? See how Redglaze Group uses Sugar to give individuals access to critical data, optimize processes and improve efficiencies.
Streamlining Sales Processes to Boost Performance: Five best practices for optimizing the sales pipeline by SugarCRM Inc.. June 02, 2009 - When chosen wisely and used appropriately, technology can have a positive impact on both the sales process management and the results of managing the sales effort more efficiently. SugarCRM can remedy the gap in four crucial areas. And it does so very economically, avoiding a fifth mistake, spending more money than you have to in order to improve.
New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality by SugarCRM Inc.. December 2007 - Join Chris Harrick, Senior Director of Product Marketing at SugarCRM as he gives an in-depth look at enhancements and new CRM features of this upcoming release.
The future of mobile CRM by SugarCRM Inc.. March 20, 2012 - In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape.
The Social CRM Playbook by SugarCRM Inc.. August 31, 2011 - This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM.
Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc.. November 08, 2010 - Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional.