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Overview: Through consumer interaction, case management and knowledge management solutions, Astute Solutions enables consumer-focused companies to differentiate through service excellence. Since 1996 Astute hasdelivered software and services with the flexibility and expansive functionality required to address the unique interaction challenges of B2C (business-to-consumer) companies.
Astute Solutions' award-winning, user-friendly ePowerCenter and RealDialog solutions are configurable to companies' unique business issues, processes, and requirements -- without the costs and complexity of customization.
Representing many of the world's top consumer brands, Astute Solutions' customers benefit from: increased interaction efficiency and effectiveness; improved business operations through actionable feedback; enhanced consumer relationships; and rapid return on investment.
Astute Solutions' customers include many of the world's finest brands: Nationwide, Midas, Limited Brands, Abbott Labs, Neutrogena, Abercrombie and Fitch, McDonald's, Sara Lee, Nestle, Olive Garden, Scott's, Georgia-Pacific, Michelin, L'Oreal, Toro, Hormel, Kroger, Walgreens, British Airways, GlaxoSmithKline, and Kraft.
KnowledgeStorm's detailed company reports contain important information including: stock symbols, company size, addresses, and more. You may access this additional information about this company by viewing one of the detailed solution reports or research abstracts listed below.
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Solutions offered by Astute Solutions.
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ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions.
ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.
RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions.
RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.
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Research offered by Astute Solutions
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Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions. November 2006 - This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.
Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions. July 2007 - The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.
The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions. April 2007 - Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.
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