Overview: Calabrio has redefined workforce optimization with a unique Web 2.0-based software suite that is intuitive, flexible and hassle free. Calabrio makes effective agent, team and performance management an integral part of any contact center’s daily routine.
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Solutions offered by Calabrio, Inc..
Research offered by Calabrio, Inc.
Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.. June 21, 2011 - This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.
Innovating in the Contact Center: Why Settle for Good When You Can Be Better? by Calabrio, Inc.. December 31, 2013 - In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company.
Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.. January 24, 2012 - There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.. June 22, 2011 - There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Speech Analytics - The Power of Simplicity by Calabrio, Inc.. June 23, 2011 - This overview examines the power of Speech Analytics technology to extend resources and expand knowledge.
Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.. April 12, 2012 - This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process.
Speech Analytics: The Simple Definition by Calabrio, Inc.. June 20, 2011 - What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are.
The City of Vancouver's Information Services Grows to Better Meet Needs of Employees and Residents by Calabrio, Inc.. April 09, 2014 - The call center for the City of Vancouver's 3-1-1 line (city information services) was experiencing a 20 percent year-over-year call volume growth rate. They needed a way to handle the increased call volume, without sacrificing quality service or employee satisfaction.
The Time Is Now: Workforce Optimization Becomes Reality for the Small-to-Medium Sized Contact Center by Calabrio, Inc.. July 31, 2013 - This resource describes how workforce optimization (WFO) technologies are transforming contact centers in small to midsize businesses (SMBs).
Three Tips for Measuring Voice in the Sea of Big Data by Calabrio, Inc.. April 03, 2014 - This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.