|
Overview: Calabrio has redefined workforce optimization with a unique Web 2.0-based software suite that is intuitive, flexible and hassle free. Calabrio makes effective agent, team and performance management an integral part of any contact center’s daily routine.
KnowledgeStorm's detailed company reports contain important information including: stock symbols, company size, addresses, and more. You may access this additional information about this company by viewing one of the detailed solution reports or research abstracts listed below.
|
Solutions offered by Calabrio, Inc..
|
|
Research offered by Calabrio, Inc.
|
Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.. June 21, 2011 - This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.
Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.. June 22, 2011 - There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.. January 24, 2012 - There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Speech Analytics - The Power of Simplicity by Calabrio, Inc.. June 23, 2011 - This overview examines the power of Speech Analytics technology to extend resources and expand knowledge.
Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.. April 12, 2012 - This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process.
Speech Analytics: The Simple Definition by Calabrio, Inc.. June 20, 2011 - What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are.
|
