Overview: Backed by an experienced management team and deep financial resources, Consona combines an aggressive acquisition program, strong balance sheet, solid customer relationships, and high-fit solutions into a value proposition unmatched by other vendors.
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Solutions offered by Consona Corporation.
Research offered by Consona Corporation
Case Study-VMware Consona Knowledge Management by Consona Corporation. June 01, 2010 - Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.
Improving the Customer Experience by Consona Corporation. June 14, 2011 - This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.
Knowledge Management is NOT an Add-on! by Consona Corporation. October 01, 2010 - Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.
Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation. June 17, 2011 - The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.
Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation. May 01, 2010 - Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.
Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation. October 01, 2009 - Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.
Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation. June 17, 2011 - Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge.