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Company Summary
eGain Communications Corp.

Overview: eGain is a leading provider of customer service and contact center software. 24 of the 50 largest global companies rely on eGain to transform their call centers, help desks, and web customer service operations into multichannel customer interaction hubs.

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Solutions offered by eGain Communications Corp..
Research offered by eGain Communications Corp.

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.. February 17, 2010 - This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.

  View 5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know research abstract

7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp.. February 17, 2010 - In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth.

  View 7 Habits of Highly Effective Contact Centers and Help Desks research abstract

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.. May 06, 2010 - In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.

  View 8 Traits of IT-Friendly Contact Center and Web Customer Service Software research abstract

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp.. December 01, 2003 - Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.

  View Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service research abstract

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.. February 17, 2010 - Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.

  View New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times research abstract

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