Overview: Users worldwide rely on LogMeIn solutions for remote control, file sharing, systems management, data backup, business collaboration and on-demand customer support of PCs, servers, Macintosh computers, smartphones and other connected devices.
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Solutions offered by LogMeIn, Inc..
Research offered by LogMeIn, Inc.
5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices by LogMeIn, Inc.. April 20, 2011 - This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
A More Social Contact Center by LogMeIn, Inc.. March 25, 2014 - This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy.
Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.. March 27, 2014 - Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools
Best Practices for Mobile Device Support by LogMeIn, Inc.. February 01, 2012 - Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.
Best Practices for Mobile Device Support by LogMeIn, Inc.. February 08, 2012 - Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices.
Case Study: ABS Associates, Inc. Gains More Cost-Effective and Streamlined Remote Support with LogMeIn Rescue by LogMeIn, Inc.. November 12, 2010 - Learn how ABS Associates used LogMeIn Rescue for cost-effective remote support that's easy for technicians, easy for remote customers, and establishes fast connections.
E-Guide: Expert tips for utilizing mobile access and VDI by LogMeIn, Inc.. May 03, 2011 - Mobile devices are starting to support virtual desktop infrastructure (VDI) clients, leaving many managers wondering just how practical they are. This e-guide highlights using a mobile device as a VDI client, accessing mobile UC with virtual desktops, and uncovers top challenges you should watch for.
Humanising the Service Desk by LogMeIn, Inc.. May 10, 2011 - Due to technological advances, managers are considering how they operate Service Desks and how they can improve the way they support customers. In this paper, identify key ways to keep the Service Desk human while ensuring customer service stays front and centre.
Key Differences Between Remote Desktop Access vs. Mobile Access by LogMeIn, Inc.. February 01, 2012 - In this essential e-guide, expert Brian Madden discusses some of the key differences between remote desktop access and mobile access. Find out how these solutions use different technologies for various use cases, and discover tools that enable the right remote desktop accessibility to fit your user’s needs.
Legacy Remote Control Tools: Not Built for Today’s Helpdesk by LogMeIn, Inc.. January 11, 2011 - This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs.
Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.. January 24, 2012 - Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.
Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.. September 16, 2009 - This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
LogMeIn Central by LogMeIn, Inc.. December 17, 2010 - Access, manage, monitor and automate tasks on all your computers from one central console
LogMeIn Rescue by LogMeIn, Inc.. May 02, 2011 - LogMeIn Rescue lets internal and external IT provide on-demand remote support for PCs, Macs or smartphones. Now IT can access and control the device, to diagnose and solve the problems quickly and securely anytime, anywhere.
LogMeIn Rescue Case Study: Improving Remote Assistance Efficiency at Sophos by LogMeIn, Inc.. July 27, 2011 - Sophos chose LogMein Rescue to help them improve their remote assistance efficiency .LogMeIn Rescue has made the job of administering their remote assistance tool much easier, but it also impacts the tech and the end customer.
LogMeIn Rescue: Transforming the Help Desk with Remote Support Services by LogMeIn, Inc.. May 09, 2011 - Learn how IRIS, a private software company in the UK that supplies business management solutions, was able to support both large and small organisations in overcoming their technical incidents with remote support software solutions. Uncover why they chose this approach and how it’s helping their company flourish.
Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.. September 16, 2009 - Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
Transforming the Help Desk with Remote Support Services by LogMeIn, Inc.. July 27, 2011 - This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations.