Overview: Five9 is the leader in on-demand call center solutions for small- to mid-sized call centers. Our award-winning solutions are affordable and scalable.
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Solutions offered by Five9.
Research offered by Five9
Can the Cloud Deliver More Up-time than On-premises Deployments? by Five9. April 26, 2013 - Many people suggest cloud computing offers increased up-time and app availability, but turn to this resource to investigate the truth behind this statement. Learn the key elements of achieving industry-leading application up-time, and the cost of delivering top-notch service from the cloud versus in-house systems.
Cloud-Based Contact Center Software - Buyer's Guide by Five9. January 25, 2013 - View this white paper to gain a better understanding on the benefits of a cloud-based solution. It provides an overview that will help lead you on the path to make an informed decision about what is best for your business, by identifying the key difference between premise-based and cloud-based systems.
Cloud-based Contact Center Software Gives Expert Planet the Edge by Five9. January 28, 2013 - View this white paper to learn more about the focus Expert Planet placed on cloud-based contact center from the beginning. It explores the development productivity gains and the greater efficiency achieved through Salesforce integration. Develop a better understanding of cloud-based benefits by reading this white paper now.
Cost-Saving Tips for Contact Centers by Five9. May 10, 2013 - For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
Getting the Right "Blend" in your Contact Center by Five9. January 28, 2013 - Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.
New World of Customer Expectations by Five9. January 25, 2013 - Today, customers are expanding their use of social networks and self-service is an important aspect of resolving issues. Consult this white paper to learn more about the business benefits of migrating and integrating your customer relationship management (CRM) solutions to the cloud.
NJ 2-1-1 Success Story by Five9. April 26, 2013 - Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system.
Overhauling a Legacy Contact Center: Starting Steps by Five9. May 10, 2013 - Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
The Inner Circle Guide to Cloud-Based Contact Center Solutions by Five9. January 28, 2013 - Consult this white paper to help determine if you're ready to make the transition to a cloud-based contact center. It outlines the many positive factors driving the uptake of cloud-based solutions, including, financial, functional, operational and strategic. Learn more about cloud-based contact centers by reading this white paper now.
Why Cloud? Better Security than Most Companies Can Provide Themselves by Five9. May 07, 2013 - This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise.