Overview: Five9 is the leader in on-demand call center solutions for small- to mid-sized call centers. Our award-winning solutions are affordable and scalable.
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Solutions offered by Five9.
Research offered by Five9
2013 Contact Center Report: Calming Customer Rage in the Modern Service Era by Five9. November 13, 2013 - If customers don't get the service they expect, they can easily become irritated, or even enraged. And 85% of customers will retaliate against a company of they needs aren't met! So how can you at least, ease customer rage, and at best, prevent it in the first place?
Can the Cloud Deliver More Up-time than On-premises Deployments? by Five9. April 26, 2013 - Many people suggest cloud computing offers increased up-time and app availability, but turn to this resource to investigate the truth behind this statement. Learn the key elements of achieving industry-leading application up-time, and the cost of delivering top-notch service from the cloud versus in-house systems.
Cloud-Based Contact Center Software - Buyer's Guide by Five9. January 25, 2013 - View this white paper to gain a better understanding on the benefits of a cloud-based solution. It provides an overview that will help lead you on the path to make an informed decision about what is best for your business, by identifying the key difference between premise-based and cloud-based systems.
Cloud-based Contact Center Software Gives Expert Planet the Edge by Five9. January 28, 2013 - View this white paper to learn more about the focus Expert Planet placed on cloud-based contact center from the beginning. It explores the development productivity gains and the greater efficiency achieved through Salesforce integration. Develop a better understanding of cloud-based benefits by reading this white paper now.
Contact Center and CRM Integration: A Data-Driven Approach to Delight Customers by Five9. December 31, 2013 - By integrating customer relationship management (CRM) systems with your contact center activities, you can drastically optimize customer experience as well as drive operational efficiency.
Contact Center Blending Best Practices by Five9. April 15, 2013 - The time is right to upgrade your contact center infrastructure – but where to start? This white paper presents actionable best practices and tips to help forward-thinking organizations migrate to multi-channel blended contact center environments.
Cost-Saving Tips for Contact Centers by Five9. May 10, 2013 - For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
DirectBuy San Diego Success Story: Revving Up Calls- and Profits by Five9. May 31, 2013 - DirectBuy, a wholesale-direct seller of consumer products and services, was having trouble with a slow outbound calling process. Check out this brief case study to learn how DirectBuy implemented a cloud-based outbound call automation software in order to reach more prospective clients and handle calls more efficiently.
Englishtown Success Story: Learning the Language of the Cloud by Five9. December 31, 2013 - View this brief case study to learn about the cloud-based inbound/outbound call center platform that Englishtown Mexico -- part of the world's leading online English language school -- implemented, and discover the benefits they experienced as a result.
Exploiting the Cloud's Flexibility to Compete with the Goliaths by Five9. May 31, 2013 - How was inbound and outbound contact service provider, Straight Forward, able to increase the reliability of call reporting and grow revenue by 1,000 percent in their first year? Read this case study to find out how a virtual contact center platform may have something to do with it.
Getting the Right "Blend" in your Contact Center by Five9. January 28, 2013 - Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.
Medical Alert Success Story: Making the Connection by Five9. June 30, 2013 - How did emergency monitoring device provider Medical Alert increase call center agent productivity by 69%? How did they enable agents to work from anywhere, at any time? Find out the answers to these questions by reading this brief case study.
Medical Alert Success Story: Making the Connection by Five9. June 30, 2013 - Medical Alert was using an outdated, premise-based phone system that was prone to outages and had no reporting tools. In this case study, learn how Medical Alert implemented a cloud-based blended contact center system in order to provide more reliable service to their customers and scale effectively for company growth.
New World of Customer Expectations by Five9. January 25, 2013 - Today, customers are expanding their use of social networks and self-service is an important aspect of resolving issues. Consult this white paper to learn more about the business benefits of migrating and integrating your customer relationship management (CRM) solutions to the cloud.
NexRep Success Story: Partners in the Cloud by Five9. August 31, 2013 - NexRep, a sales-driven call center is a frontrunner in the world of virtualized call centers with work-from-home agents. View this brief case study to learn about the virtual call center technology NexRep leverages to support and grow its virtual workforce.
NexRep Success Story: Partners in the Cloud by Five9. August 31, 2013 - In this brief case study, learn how NexRep, a sales-driven call center, implemented a cloud-based inbound and outbound call technology in order to optimize agents for skill and performance, increasing efficiency and keeping customers satisfied.
NJ 2-1-1 Success Story by Five9. April 26, 2013 - Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system.
NJ 2-1-1 Success Story: Passing the Ultimate Test by Five9. May 31, 2013 - As an emergency information provider, NJ 2-1-1 needs to get the right answers to their customers as fast as possible. Check out this brief case study to learn how NJ 2-1-1 implemented a virtual, cloud-based contact center system that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit.
OnBrand24 Success Story: Growth Through Transparency by Five9. May 31, 2013 - How did OnBrand24, a leading US provider of call center outsourcing services, revamp their contact center to provide more services to clients, lower abandonment rates, and get greater call transparency? Read this brief case study to find out.
OnBrand24 Success Story: Growth Through Transparency by Five9. May 31, 2013 - This brief case study explores how OnBrand 24, a leading US provider of call center outsourcing services, was struggling to keep up with client needs. Read on to find out how OnBrand 24 implemented a new cloud-based contact center system in order to provide their customers with the tools they needed for success.
Overhauling a Legacy Contact Center: Starting Steps by Five9. May 10, 2013 - Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
Podcast: Why BPO American Support Chose a Cloud Contact Center by Five9. June 11, 2013 - In this comprehensive podcast, learn the top seven reasons why American Support, a leading outsourced contact center company, chose to move their contact center to the cloud and explore the most important questions to ask a cloud provider when looking into cloud technology.
Reinventing the Customer Service Experience to Capture Loyalty by Five9. January 28, 2013 - In today's fast paced environment, customer interaction is at a high level of importance - it can make or break the reputation of your business. Consult this informative white paper to learn more about how you can deliver proactive customer service at the right time and other best practices.
RJR Technology Success Story: Winning the Internet Lead Race by Five9. February 10, 2014 - RJR Technology was looking for a cloud-based automatic dialing system to integrate with their clients' business software. View this brief case to learn about the cloud-based predictive dialer that RJR implemented, and how easily it integrates with the clients' existing customer relationship management (CRM) systems.
Social Customer Care: Secrets to Build a Winning Strategy by Five9. August 31, 2013 - To succeed in today's multi-channel customer engagement landscape, your business must be able to identify customer channel preferences and streamline and personalize messages to ensure optimum reception. How do you do this? Savvy businesses are relying on social media to transform their customer care processes.
The Advantages of Cloud Contact Center Software by Five9. September 30, 2011 - This resource explores how moving to integrated cloud contact centers can enable the rapid change that today's dynamic environments demand while eliminating high costs and complexities.
The Business Value of a Cloud-Based Contact Center by Five9. June 30, 2011 - Inside, discover how Best-in-Class companies are adopting new service delivery models to improve the availability of contact center resources. A flexible infrastructure that supports the changing business needs ensures customer service giving benefits such as reduced cost, improved customer satisfaction, and higher call center uptime.
The Hidden ROI of a Cloud-based Contact Center by Five9. January 31, 2013 - Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments.
The Inner Circle Guide to Cloud-Based Contact Center Solutions by Five9. January 28, 2013 - Consult this white paper to help determine if you're ready to make the transition to a cloud-based contact center. It outlines the many positive factors driving the uptake of cloud-based solutions, including, financial, functional, operational and strategic. Learn more about cloud-based contact centers by reading this white paper now.
Top 10 Reasons to Move Your Contact Center to the Cloud by Five9. May 31, 2013 - Many companies are choosing the cloud for new contact center efforts - but is a call center in the cloud right for your business? If you're unsure, check out this informative resource that outlines the top 10 reasons companies like yours are migrating to the cloud for their contact center.
Transitioning Your Contact Center from On-Premise to the Cloud by Five9. April 30, 2013 - Businesses are expected to improve customer experience management (CEM) while cutting costs and improving operational efficiency. To achieve these goals, savvy companies are looking to cloud-based contact centers. In this report from the Aberdeen Group, learn why and how you should consider transitioning your on-premise contact center to the cloud.
University Bound Reaches Thousands of Student Leads by Five9. November 30, 2013 - University Bound, a digital marketing agency that helps colleges recruit students, wanted to be able to generate large numbers of student leads, increase speed to lead, and measure agent performance. To do this, they chose a cloud-based contact center platform.
USCB America Case Study by Five9. August 05, 2013 - When account receivables leader, USCB America, looked for a new contact center solution, they wanted to ensure efficiency and effectiveness in a proven setting.Read this informative case study to learn how USCB America was able to leverage automation in the cloud to achieve numerous business results.
Virtual Contact Center Agents: Break the Boundaries by Five9. August 31, 2012 - In this analyst insight from the Aberdeen Group, discover why many contact centers are choosing virtual contact center agents, and get an overview of key operational tasks that virtual agents can perform to reduce per-agent costs and improve customer satisfaction.
Webinar: Why BPO American Support Chose a Cloud Contact Center by Five9. June 11, 2013 - In this in-depth webcast, discover the top seven reasons why American Support, a leading outsourced contact center company, chose the cloud for their contact center and explore the benefits they currently experience from this strategy. Also, learn the most important questions to ask a cloud provider when looking into cloud technology.
Why Cloud? Better Security than Most Companies Can Provide Themselves by Five9. May 31, 2013 - Providing top-notch data and application security can be difficult and expensive - so how can you get the security your data and apps need without breaking the bank? Check out this resource to learn why choosing Software-as-a-Service options in the cloud could be a better security strategy.
Why Cloud? Better Security than Most Companies Can Provide Themselves by Five9. May 07, 2013 - This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise.
Why Cloud? Can the Cloud Deliver More Up-time than On-premises Deployments? by Five9. May 31, 2013 - In this resource, explore the reality of application up-time for both private and public cloud deployments. Discover the costs and benefits associated with both options, and learn what you should consider before choosing a cloud services provider for your critical business applications.