Overview: Infor CRM Epiphany helps optimize customer relationships by integrating marketing, sales, and customer service with a 360-degree view to intelligently engage customers in multi-channel, closed-loop dialogues that nurture loyalty and improve results.
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Solutions offered by Infor CRM.
Research offered by Infor CRM
A Silver Lining for Communications, Media, and Entertainment Companies by Infor CRM. April 02, 2010 - This paper discusses how a cross-channel approach can help CME companies increase customer retention and loyalty, streamline marketing processes, and overcome the numerous technical, organizational, and logistical barriers to an effective multichannel environment.
Apply the power of CRM to build customer loyalty by Infor CRM. February 07, 2012 - This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
Building a Strong Customer Experience by Infor CRM. January 05, 2012 - Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.
Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM. January 20, 2012 - Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.
E-Book: An Executive’s Guide to Customer Data Analytics and Customer Intelligence: How to Get More Out of Customer Data with Analytics Technology by Infor CRM. April 15, 2010 - The challenge facing many organizations is exactly how to deploy analytics to unlock insight from customer data. This e-book offers an executive overview of customer data analytics and customer intelligence, with deployment advice and best practices from top performers.
E-Book: Taking Action on Analytics - Using Data for Customer Loyalty and Retention by Infor CRM. September 09, 2009 - In this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Learn about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on.
Experts say CEM technology can build single view of customer by Infor CRM. January 24, 2012 - This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.
Gartner Magic Quadrant reveals fragmented social CRM market by Infor CRM. February 08, 2012 - This tip guide provides you with Gartner's expert insights into this fragmented social CRM market and predictions for the future of social CRM from their 2011 Magic Quadrant for Social CRM.
Gartner predictions around Social CRM by Infor CRM. February 08, 2012 - This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM. February 07, 2012 - This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.
How to retain customer loyalty in the competitive retail market by Infor CRM. January 16, 2012 - Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Infor CRM Epiphany For Consumer Products by Infor CRM. July 01, 2009 - Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability.
Infor CRM Epiphany for Hospitality by Infor CRM. July 01, 2009 - Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.
Infor CRM Epiphany for Insurance by Infor CRM. July 01, 2009 - The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
Infor CRM Interaction Advisor by Infor CRM. July 22, 2009 - Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing by Infor CRM. January 20, 2012 - This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.
Social Media-based Customer Loyalty Programs by Infor CRM. February 06, 2012 - This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.
The One-to-One Future: Are We There Yet? by Infor CRM. December 05, 2008 - The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.
The power of Call Centers and Customer Loyalty by Infor CRM. February 06, 2012 - Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.
Tread carefully with social media-based customer loyalty programs by Infor CRM. February 07, 2012 - Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.
Use effective call centers to build customer loyalty by Infor CRM. February 08, 2012 - This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
Yahoo, Amex talk up different customer service approaches by Infor CRM. January 24, 2012 - Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets.