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Overview: Infor CRM Epiphany helps optimize customer relationships by integrating marketing, sales, and customer service with a 360-degree view to intelligently engage customers in multi-channel, closed-loop dialogues that nurture loyalty and improve results.
KnowledgeStorm's detailed company reports contain important information including: stock symbols, company size, addresses, and more. You may access this additional information about this company by viewing one of the detailed solution reports or research abstracts listed below.
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Solutions offered by Infor CRM.
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Research offered by Infor CRM
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A holistic view of customer analytics for maximizing selling opportunities by Infor CRM. January 13, 2012 - This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability.
Address all your CRM needs with one system by Infor CRM. December 19, 2011 - Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs.
Apply the power of CRM to build customer loyalty by Infor CRM. February 07, 2012 - This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
Building a Strong Customer Experience by Infor CRM. January 05, 2012 - Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.
CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry by Infor CRM. February 07, 2012 - This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.
CRM Sheds Light on Tommy Bahama Customers by Infor CRM. January 16, 2012 - Read this brief article to discover how this growing retail chain of "island fashion" utilizes their loyal customers and their information to keep their business going through the recession and beyond.
Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM. January 20, 2012 - Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.
Experts say CEM technology can build single view of customer by Infor CRM. January 24, 2012 - This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.
Gartner predictions around Social CRM by Infor CRM. February 08, 2012 - This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM. February 07, 2012 - This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.
How to Enhance Customer Interactions by Infor CRM. December 19, 2011 - This white paper details tactics for improving your customer interaction efforts for more successful business.
How to retain customer loyalty in the competitive retail market by Infor CRM. January 16, 2012 - Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing by Infor CRM. January 20, 2012 - This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.
Social engagement tips from author Qualman by Infor CRM. February 07, 2012 - Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.
Social Media-based Customer Loyalty Programs by Infor CRM. February 06, 2012 - This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.
The power of Call Centers and Customer Loyalty by Infor CRM. February 06, 2012 - Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.
Tread carefully with social media-based customer loyalty programs by Infor CRM. February 07, 2012 - Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.
Use effective call centers to build customer loyalty by Infor CRM. February 08, 2012 - This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
Utilize analytics to drive customer satisfaction and retention by Infor CRM. December 16, 2011 - Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.
Yahoo, Amex talk up different customer service approaches by Infor CRM. January 24, 2012 - Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets.
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