Overview: Avaya is the leader in business communications systems providing full solutions for convergence, UC and related services around the world for enterprises of all sizes.
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Solutions offered by Avaya.
Research offered by Avaya
Accelerating Unified Communications With an Enterprisewide Architecture by Avaya. September 22, 2011 - To support today’s business challenges, enterprises require a new architecture for communications that is standard, loosely coupled, three-tier and centralized.
Alleviate Data Center Pain Points That Come From Network Bottlenecks by Avaya. August 31, 2012 - This resource details a highly strategic product that is fit-for-purpose for today's connectivity requirements and future-ready for the evolving and emerging application-driven needs of tomorrow.
AmeriMerchant Video by Avaya. September 13, 2011 - This brief video details how one large company easily directs a large volume of phone calls on a daily basis using Avaya's unified communications system.
An Executive Guide to Video Collaboration by Avaya. December 31, 2012 - Uncover the direct benefits that video collaboration offers and how it can help meet the challenges in today's globally dispersed, mobile workplace. Also learn more about deployment considerations and details of a solution that provides the communications capabilities you're looking for.
An Executive Guide to Video Communications by Avaya. June 30, 2011 - Connecting dispersed workforces, partners, and clients doesn't have to be such a challenge – especially when you have video conferencing on your side. View this whitepaper to learn the benefits of this easy-to-use, affordable collaboration tool!
An Illinois municipality achieves business continuity, cost savings, and outstanding citizen services with Avaya IP Office by Avaya. September 01, 2011 - This resource chronicles the achieved business continuity, cost savings, and outstanding citizen services of one Illinois municipality. Discover how this organization was about to cut costs of over $84,000 and achieve ROI in less than 24 months.
An Integrated Solution for Context-based Customer Experience Management by Avaya. June 10, 2011 - Moving to a customer experience management approach requires an infrastructure that is open, scalable and capable of bringing together state-of-the art applications, fully preserving customer context.
Avaya Asia Pacific Customer Experience Index 2013 by Avaya. November 11, 2013 - This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire.
Avaya Fabric Connect Makes Multicast Simple (Really) by Avaya. May 13, 2013 - This podcast introduces an interesting solution to address the concern of legitimate use cases that haven't made multicast routing any less cumbersome to implement. Find out how you can deploy multicast routing a lot simpler using this innovative technology.
Avaya Healthcare Solutions by Avaya. November 11, 2013 - This exclusive paper discusses how your organization can improve the patient experience while helping healthcare providers reduce costs and improve profitability by utilizing solutions that can enhance all aspects of the patient care lifecycle.
Avaya IP Office Release 6: Small Office Deployment & TCO vs. ShoreTel IP Phone System by Avaya. September 02, 2011 - Read this white paper for a comparison of Avaya's IP Office and ShoreTel’s IP Phone System. Then discover how Avaya IP Office uses a scalable system that minimizes power consumption and avoids the need for a dedicated Windows server system in sub-20 person offices.
Avaya Trend Advisor: Customer Experience Past and Future by Avaya. November 11, 2013 - This exclusive paper takes an in-depth look at the history of the call center and how it has evolved from early phone-in centers to customer experience management hubs. Read on to learn how your organization can utilize call centers to improve customer satisfaction and business reach.
Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance by Avaya. November 11, 2013 - This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
Avaya Video Collaboration Solution for IP Office by Avaya. June 14, 2013 - In the age of the globally-dispersed business, IT and organizational leaders are searching for ways to improve collaboration. This data sheet introduces a video collaboration solution that can make meetings more productive, efficient, and meaningful for organizations of all sizes.
Avaya's Healthcare Vision: The Smart Hospital by Avaya. November 11, 2013 - This exclusive resource examines a set of integrated healthcare communications solutions designed to seamlessly connect people, systems and processes. Read on to learn how you can improve patient care and overall efficiency all while cutting costs.
Benchmarking in the contact center: Tips for managing what you measure by Avaya. December 31, 2010 - Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
Bringing Unified Communications to Life with Seamless Video Interoperability by Avaya. June 13, 2011 - This white paper discusses the video solutions available today while providing a snapshot of the current video market. Learn how video can be integrated with the UC environment, why it’s a good idea, and the benefits that organizations will get by creating a UC strategy that includes video.
BYOD and the Wireless Revolution by Avaya. December 30, 2011 - BYOD and the wireless revolution are changing the modern enterprise – are you ready? This resource explores how to ready your network for BYOD in order to reap the most benefits while simultaneously maintaining control over your network and corporate assets.
Compare and Contrast SPB and TRILL by Avaya. November 01, 2011 - With the amount of data center consolidation occurring today, moving to server virtualization has happened very quickly. This whitepaper discuss SPB and TRILL, two emerging technologies that wish to virtualize networks without adding complexity.
Contact Center for Dummies by Avaya. July 15, 2011 - With the emergence of worldwide competition in the contact center business, working from a defined methodology is becoming increasingly important. This guide provides an approach to the different methodologies you can use, with information not only on running contact centers, but also on implementing contact center technology in a profitable way.
Delivering a Personalized Experience: the Multichannel Contact Center by Avaya. February 11, 2013 - Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.
Delivering a Superior Customer Experience by Avaya. April 30, 2012 - Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels.
Developing the right social CRM strategies for improved customer service by Avaya. February 19, 2013 - Today's exclusive resource examines that steps businesses should take to ensure the seamless integration of social CRM into existing tools and processes. Discover the value you can glean from analyzing and nurturing customer feedback from social media channels.
Enable Virtualization With Data Center Fabrics by Avaya. November 08, 2011 - Discover why networking vendors are responding to virtualization by introducing data center fabrics and how they are replacing outdated networking architecture.
Enabling Enterprise Network for Cloud Computing by Avaya. June 14, 2011 - The data center of the future can't be built upon the technology of the past. Learn from Gartner how a virtual network architecture from Avaya can reduce costs, and complexity, enabling an agile enterprise.
Enhancing customer experience: first, do no harm by Avaya. June 15, 2011 - By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
Extend the Value of IBM Lotus Applications to Increase Productivity with Avaya Unified Communications - Sponsored by Avaya and IBM by Avaya. June 25, 2009 - Good communications are key to any company's success. The most successful enterprises strive for anywhere, anytime communications to best serve employees and clients who are increasingly mobile and geographically diverse. By unifying communications, a company can deliver communications anywhere, anytime and any way.
Fit-for-Purpose Data Center Networking by Avaya. December 02, 2011 - The evolution of the network creates a number of new opportunities, especially for the convergence of storage and real-time traffic.
From Niche to Mainstream, the Evolution of Video Collaboration by Avaya. June 13, 2011 - This report discusses how companies use video to create business value by reducing travel, achieving quantitative return on investment, and creating revenue.
Frost and Sullivan: Mobile Collaboration and the Small & Midsize Market by Avaya. February 21, 2013 - This whitepaper details the benefits of mobile unified communications (UC) and Fixed-Mobile Convergence (FMC) for mobile workers and identifies the trends and challenges you should pay attention to in order to balance user needs with business objectives. View now to learn more!
Full-size Collaboration for Midsize Companies by Avaya. November 11, 2013 - This informative resource examines how midsized organizations can utilize the bring your own device (BYOD) trend to dramatically improve enterprise collaboration to boost efficiency, productivity and worker satisfaction, all while cutting costs.
Full-size Collaboration for Midsize Companies - Avaya Solution Guide by Avaya. November 11, 2013 - This exclusive resource examines how your midsized organization can achieve the same level of collaboration and communication as large business and how you can use this to increase productivity and efficiency while decreasing costs.
Getting Mobile Collaboration Right by Avaya. June 19, 2013 - This valuable guide offers information and advice to help you prepare and build an intelligent mobile collaboration strategy.
Home Suite Home by Avaya. September 01, 2011 - This videocast exemplifies a unified communications system that enables companies to experience real-time business communications solutions that allow them to collaborate in any mode they want—voice, video, email, or IM—on virtually any device they want.
How a New Breed of Small Businesses Is Using Communications to Thrive in the New Economy by Avaya. September 01, 2011 - Discover one unified communication solution that can help you find the time to accomplish everything you need to do: innovate, grow, gain competitive advantage, and make your customers happier.
How Effective Communications Delivers Real Results for Your Small Business by Avaya. September 02, 2011 - Read this whitepaper for four key ways any growing business can benefit from today’s new IP-based communications solutions.
How Mobile Devices are Driving Innovations in Contact Centers by Avaya. October 29, 2012 - Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.
Independent Lab Comparative Review by Avaya. June 15, 2011 - MierConsulting engineers conducted an hands-on, comparative review of three leading contact center packages, focusing on these products' multimedia, mixed voice and text-based contacts - capabilities.
Introducing Avaya Collaborative Cloud by Avaya. April 30, 2012 - This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works.
IP Office eBook: Communications for your Growing Business by Avaya. March 31, 2013 - Organizations of all shapes and sizes are struggling to keep pace with the speed of today's anytime, anywhere business world. This eBook introduces an IP-based unified communications solution that will give you the tools you need to stay competitive.
Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center by Avaya. December 31, 2012 - This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge.
Prepare Your Enterprise for the Mobile Revolution: Boost the Bottom Line with Mobile UC by Avaya. September 22, 2011 - This white paper will highlight the changes in the mobile workplace; outline the benefits of unified communications and Fixed-Mobile Convergence for mobile workers; identify the key market trends and business challenges IT managers must pay attention to and offer best practices for choosing a solution that will deliver clear ROI.
Revolutionizing Patient Care Through Communications by Avaya. September 02, 2011 - Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Seven Trends Driving Effectiveness in the Contact Center by Avaya. April 30, 2013 - Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center.
Single Vendor Network: Myth or Reality by Avaya. June 14, 2011 - This white paper presents an analysis conducted by Gartner of hundreds of clients discussing why they introduced a second vendor into their network infrastructure, and the impact it has on operational costs.
Ten Factors To Consider For Business Grade WLANS by Avaya. December 05, 2011 - Access this whitepaper for a list of 10 key factors to consider when creating a business grade WLAN.
The Avaya Collaborative Cloud by Avaya. March 30, 2012 - The next wave of cloud computing is upon us. In this resource, discover how you can combine collaboration and networking services to effectively build, deliver, use, and enhance communications in the cloud.
The Benefits of Segmenting Your Network Infrastructure by Avaya. June 09, 2011 - Uncover how a single, homogenous network can lead to vendor lock-in and learn how you can overcome it as this white paper discusses a new solution that enables network segmenting, leading to more clarity and better pricing.
The Definitive Guide to Upgrading Your Nortel™ Communications System by Avaya. September 02, 2011 - Read this guide and garner the information you need for a closer look at the opportunity cost you are paying by NOT upgrading. Also, discover how you can protect up to 60 percent of your original system investment — a value-added benefit that can actually cover the entire cost of an upgrade.
The New World of IP Multicasting by Avaya. April 30, 2013 - This resource examines the complexity of IP multicasting and an approach to overcome these limitations – delivering new levels of performance, scalability and resiliency to IP multicasting.
The Software-Defined Data Center is Key to IT-as-a-Service by Avaya. August 31, 2013 - This white paper provides an in-depth look into the migration to a software-defined data center. Discover how driving business growth has necessitated advancements in the technology infrastructure to allow IT to be delivered as-a-service.
The Software-Defined Data Center: Creating DC-as-a-Service by Avaya. June 30, 2013 - This white paper provides insight to a software-defined network fabric for next-gen network infrastructures that reduces burdens while increasing agility. Find out how this innovative technology helps you achieve your business-critical initiatives.
Top 10 Things to Consider for Mobile Video Collaboration Success by Avaya. December 31, 2012 - Success with mobile video collaboration hinges on careful planning. This brief resource counts down 10 considerations that will help ensure your mobile video strategy is well-thought-out, properly-sized, and future-ready.
Total Cost of Ownership vs ShoreTel Unified by Avaya. April 30, 2013 - This report evaluates and compares the total cost of ownership (TCO) and ease-of-deployment of two IP telephony solutions in midsize office environments. Read on to learn more now.
Unified communications etiquette guide: What to know, what to avoid by Avaya. September 06, 2011 - This e-guide takes a close look at UC etiquette: what you should know and what you need to avoid. Uncover the different types of strategies, applications, platforms and models you’ll need to help your organization streamline business processes with collaborative communications.
Vendor Landscape: Video Conferencing by Avaya. August 12, 2013 - This resource takes an in-depth look at the videoconferencing (VC) vendor marketplace, as well as must-have VC capabilities and features. Also inside, find a side-by-side comparison of VC vendor strengths and weaknesses.
Video Collaboration: Lights, Camera, User Adoption by Avaya. June 10, 2011 - Video deployment has been sluggish but barriers are slowly starting to dissolve as price points drop. In this paper, learn what actions should be at the top of your list as you consider video collaboration and uncover leading practices that can help increase user adoption.
Video-Enabled Healthcare Solutions by Avaya. November 11, 2013 - This informative paper discusses how you can roll out high-quality, video-enabled services faster with minimal risk and disruption so that your organization can achieve benefits similar to the incredible leaps that have been see within the healthcare industry.
What is the Value of Unified Communications? by Avaya. November 16, 2011 - The benefits of unified communications are apparent to network managers, but how can you figure out the value it will add to your organization?
What’s New in IP Office 9.0 by Avaya. November 11, 2013 - This exclusive paper examines a simple, powerful collaboration solution for midsized companies that offers increased scale, flexible deployment options, and simplified management to help your organization achieve productivity levels akin to large-scale organizations.
What’s New with IP Office 8.1 by Avaya. December 31, 2012 - This brief guide details the new features and improvements of the communications system IP Office 8.1, explaining how this tool can help you support increased scalability, integrated video collaboration, increased mobility, and more.
Who's in Charge of Your Unified Data Center Fabrics? by Avaya. January 10, 2012 - Since components in a unified fabric have both LAN and SAN technology elements, deciding who manages the fabric can be difficult. This E-Guide can help you find out who to pick!