Overview: ShoreTel's brilliantly simple IP-based business communication system gives you the freedom to do things the right way. Our feature-rich UC solutions offer proven reliability, ease-of-use and the lowest total cost of ownership. Just ask our raving fans.
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Solutions offered by ShoreTel.
Research offered by ShoreTel
Best Practice Tips on Building a Unified Communications Business Case by ShoreTel. May 16, 2011 - Unified communications (UC) is not so much a system as it is a way of thinking about the impact of the next generation of communications capabilities on businesses large and small. Use this guide to find the best UC solution for your organization, exploring the benefits and identifying the preferred modes and means of communication.
Building Reliable IP Telephony Systems: How Architecture and Design Differentiate ShoreTel from the Competition by ShoreTel. May 19, 2009 - ShoreTel's architecture and design not only deliver high reliability, but do so in a very simple and cost-effective manner. This paper describes ShoreTel's unique approach to providing extremely reliable VoIP.
Business Case for Integrated Unified Communications and Contact Center Solution by ShoreTel. June 30, 2010 - In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates.
Getting the Foundation Right: Unified Communications by ShoreTel. May 19, 2009 - Check out this white paper to learn how to achieve UC and other next-generation benefits by building a strong foundation that encompasses a full palette of unified communications capabilities.
How Unified Communications Pays for Itself by ShoreTel. November 30, 2010 - In this whitepaper, uncover best practice tips for building a comprehensive business case for unified communications (UC), as well as details about the benefits you will reap and alternate approaches to UC implementation you can implement.
IP Telephony from A-Z -- The Complete IP Telephony eBook by ShoreTel. December 31, 2007 - Check out this comprehensive eBook to discover the ins and outs of IP telephony system selection, deployment, and management.
IP Telephony: Reliability You Can Count On by ShoreTel. May 19, 2009 - This paper examines the effects of three different architectures on the ability to deliver IP-based telephony systems that are both highly available and cost effective.
Report – Benchmarks for UC TCO by ShoreTel. January 31, 2012 - Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution – enabling organizations to properly evaluate competing solutions. It aligns their final decision with business needs, while understanding the effects of future requirements and functionalities.
Unified Communications Buyer’s Guide by ShoreTel. May 13, 2011 - The Unified Communications Buyer's Guide offers complete information to help you compare your options, including guidance to help you evaluate solutions and best practices for getting the most out of your UC vendor.
Unified Communications Buyer’s Guide by ShoreTel. December 30, 2011 - This Unified Communications Buyer's Guide explores how UC can benefit your organization, how to know if your company is ready for UC, questions you should ask any potential UC vendor, and much more!
Unified Communications Pocket Guide by ShoreTel. May 19, 2009 - This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy.