Overview: Salesforce.com is the enterprise cloud computing company. The company's portfolio of SaaS applications has revolutionized the way customers manage and share business information over the Internet.
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Solutions offered by Salesforce.com.
Research offered by Salesforce.com
5 Reasons CIOs Are Adopting Cloud Computing in 2009 by Salesforce.com. March 10, 2009 - Cloud computing is transforming the way IT departments build and deploy custom applications during lean times and changing the economics of information technology. Here are the 5 reasons why thousands of companies are betting that cloud computing is the right technology strategy for 2009 and beyond.
8 contact center best practices by Salesforce.com. March 20, 2012 - Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.
A Cloud Computing E-Book: Re-make or Re-model? by Salesforce.com. August 05, 2011 - The upsurge in cloud computing presents development teams with challenges that may require them to rethink established ways of building applications. Read this SearchSOA.com E-Book to get an overview of issues and strategies surrounding application development in the cloud.
A more social contact center by Salesforce.com. March 20, 2012 - In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.
Enterprise Cloud Computing : The CIO perspective by Salesforce.com. January 20, 2010 - Discover how CIOs are adopting enterprise cloud computing solutions to quickly meet business needs.
Enterprise Mobile Application Development Advice for SAP Users by Salesforce.com. February 02, 2012 - There are a wide variety of applications for SAP to help enhance performance and simplify processes. In this eGuide, readers will learns about tips and best practices when it comes to planning an SAP application strategy.
Force.com Cloud Platform Drives Huge Time to Market and Cost Savings by Salesforce.com. October 30, 2009 - IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4 - 5 times faster at half the cost with Force.com Platform.
Mobile Application Development for Enterprise Organizations by Salesforce.com. May 31, 2012 - As more people become attached to their mobile devices, mobile application development should be high on your list of priorities as it may be the best way to reach your target audience. Read this expertly-compiled e-to learn how you can best develop your mobile applications to optimize their speed and reliability to surpass user expectations.
Salesforce.com's Service Cloud for Dummies by Salesforce.com. April 06, 2010 - Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!
Social channels changing contact center certification by Salesforce.com. March 20, 2012 - In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com. March 09, 2009 - To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application.
The Forrester Wave™: Platform-As-A-Service For App Dev And Delivery Professionals, Q2 2011 by Salesforce.com. July 29, 2011 - Forrester Research, Inc. evaluated top platform-as-a-service (PaaS) vendors for Q2, 2011 and found that salesforce.com leads in PaaS for business experts, offering a strong strategy and comprehensive features for application development. Learn more about why Forrester names Force.com a platform leader.
The mini-guide to social customer service by Salesforce.com. July 01, 2012 -
Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.
The Social Sales Revolution by Salesforce.com. February 06, 2012 - This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
The Social-Powered Enterprise by Salesforce.com. February 06, 2012 - This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.
Top 5 Reasons to move Lotus Notes apps to the cloud with Force.com by Salesforce.com. April 29, 2011 - Many Lotus Notes customers realize it's not a matter of “if” but “when” their applications will be migrated to a modern Web infrastructure. This paper has five key reasons that more and more customers are choosing to move their Notes apps to the cloud with Force.com, including ease of use and integration.
What Is Cloud Computing? by Salesforce.com. March 10, 2009 - Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it.